IS Club - S360 Professional

LPL Financial LLC; Fort Mill (SC); Hybride; USD 33 000 - 54 000; Plein temps

Avantages offerts par ce poste

401K matching

Health benefits

Employee stock options

Paid time off

Résumé du poste

LPL Financial Holdings Inc. is seeking an IS Club Service360 Professional to support advisors and their staff via phone and email. You will handle inquiries from routine to complex, perform case management, and document communications.

This role emphasizes a client-centric approach and adherence to operational policies. As a frontline representative, you will engage in training, collaborate with the Service Delivery Consultant, and contribute to process improvements.

Qualifications

• Bachelor’s degree or equivalent education and experience.
• 1+ years in a client-facing, service-oriented role, ideally in a team-based environment.

Responsabilités

• Research standard and complex issues and define actions to resolve them.
• Complete operational tasks including case management, documentation and email correspondence.
• Participate in training and stay current with policies and procedures.
• Communicate policies to advisors and support staff and escalate when needed.

Connaissances

Empathy

Attention to detail

Computers

Customer service software

Multiple systems

Curiosity

Customer focus

Communication

Work ethic

Organization

Relationship management

Formation

Bachelor’s degree or equivalent

Description du poste

Where Ambition Meets InnovationBuild a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.Job OverviewAs an IS Club Service360 Professional you will be providing support to LPL’s advisors and their support staff through phone and email inquiries. These inquiries can range from something as simple as an account balance inquiry to helping resolve unique financial transactions. Our main priority is to create a reliable support system for our Advisors and support staff so that they can easily navigate LPL on behalf of their clients and ultimately continue to grow and strengthen their practice. As a frontline representative, the Service Support Professional will have a direct impact on the day-to-day service experience that is provided to our clients.If you have an entrepreneurial spirit, passion for service excellence, and a desire to excel, this will be a rewarding career for you.ResponsibilitiesResearch standard and complex issues, set customer expectations, and define the actions necessary to resolve the situation.Complete operational tasks including case management, documentation and email correspondence.Actively participate in training and remain current with operational policies and procedures.Communicate operational and financial industry policies and procedures to advisors and support staff. Accommodate resolution outside of normal procedures when necessary.Utilize Service Empowerments to resolve advisor inquiries.Follow escalations procedures and utilize the IS Club Service Delivery Consultant and/or management while maintaining case ownership.Identify process/procedure enhancements that drive the business forward by promoting a client-centric focus and present the process improvement ideas to management and the Service Delivery Consultant.Assist and/or conduct team huddles and service team reporting.Assist with projects to improve the advisor experience and overall team efficiency.What are we looking for?We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.RequirementsTriple skilled in all three service areas: New Accounts, Move Money, and Account Transfers.Bachelor’s degree from an accredited institution or equivalent education and experience.1+ years in a client-facing, service-oriented role, ideally in a team-based environment.Core SkillsEmpathy and a passion for helping people, strong problem-solving abilities with an initiative-taking attitude and high sense of ownership.Attention to detail, proficiency in using computers and customer service software, with the ability to navigate multiple systems simultaneously.Curiosity coupled with a desire for continuous learning.Customer focus.Communication skills.Work ethic.Organized.Track record in relationship management and customer satisfaction.Ability to work with all levels of clients, management and employees.PreferencesUpskilling on: Tax, Cost Basis, Margins and Advisory.SIE obtained and/or 2+ years in the Service Center.Work Schedule and LocationsLocations: Fort Mill, SC; Tempe, AZWork Schedules: We offer a variety of schedules designed to meet our customers’ needs. Applicants must be able to support working a regularly scheduled shift anytime between the hours of 8am EST and end as late as 7pm EST Monday-Friday.Location: The role is based in the office locations mentioned in the job description and follows our hybrid working model. Your schedule will depend on the business needs and requirements of your assigned team.Pay Range:$23.72-$39.52/hourActual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!Company Overview:LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.For further information about LPL, please visit www.lpl.com.Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.Information on Interviews:LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at [phone].EAC 5.19.26