IS Clinical Applications Associate Analyst (Inpatient)

Nemours; Wilmington (DE); Hybrid; USD 50,000 - 85,000; Full time

Job summary

An established industry player is looking for an IS Clinical Applications Associate Analyst to enhance the efficiency of clinical applications and bedside technology. This full-time hybrid role offers the opportunity to support end users while engaging in application configuration and workflow analysis. The ideal candidate will possess strong analytical skills and a passion for improving processes within a clinical environment. Join a dedicated team focused on advancing healthcare technology and making a meaningful impact on patient care. If you are driven by innovation and eager to contribute to a strategic mission, this role is perfect for you.

Qualifications

• Associate's Degree required with 1-3 years of experience in a clinical setting.
• Strong knowledge of software and clinical applications is essential.

Responsibilities

• Provide support for IS clinical applications and bedside technology.
• Conduct workflow analysis and assist in application configuration.
• Respond to ServiceNow tickets and facilitate change management.

Skills

Workflow Analysis

Process Improvement

Clinical Applications Support

Project Management

Change Management

Education

Associate's Degree

Tools

ServiceNow

Job description

Nemours is seeking an IS Clinical Applications Associate Analyst (Inpatient), Full-Time, to join our Nemours Children's Health team in either Wilmington, Delaware or Orlando, Florida.

This is a hybrid position (both onsite and remote).

This position is responsible for providing direct support to end users in the efficient and accurate utilization of IS clinical applications, bedside technology and the electronic medical record. Associate Analysts participate in building, testing and validating new functionality and engaging in custom configuration activities. Associate Analysts perform in-depth analyses of workflows, data collection, report details and other technical issues associated with clinical applications. The Associate Analyst should have the ability to recognize opportunities for process improvement and optimization activities designed to create more knowledgeable end users. The role of this position includes acting as a change agent, educator and resource in advancing the strategic mission of Nemours, while advancing knowledge and avoidance of data systems risks.

Job Responsibilities

• Achieve and maintain application specific certification in accordance with vendor requirements when available.
• Provide site specific, on call support and first line support to end users with the goal of enhancing and elevating proficiency in use of IS clinical applications, bedside technology and the electronic medical record.
• Conduct clinical workflow analysis and assess need for workflow redesign and process improvement.
• Assist in configuring clinical applications to meet the requirements of clinical departments while maintaining and promoting enterprise standards for the electronic environment.
• Participate in the evaluation, testing and validation of new release and upgrade functionality.
• Develop project management skills and utilize project management methodology in daily work to ensure achievement of project goals.
• Facilitate change and employ change management methods in advancing innovation, technology and decision support.
• Respond to assigned ServiceNow tickets within the defined timeframes.

Job Requirements

• Associate's Degree required.
• Internal candidates only: Equivalent work experience may be considered for internal candidates in lieu of education requirements.
• Minimum of one (1) to three (3) years experience required.
• Minimum of one (1) year experience in a clinical setting preferred.
• Prior Nursing, Clinical experience, or Healthcare Operation experience preferred.
• If an RN or other Clinical Provider must maintain that license.
• Achieve and maintain one or more application specific certifications in accordance with vendor requirements required.
• Application specific certifications as required.
• Strong software and application knowledge.
• Project Management experience preferred.