Irrigation Technical Support Representative I (Remote)

Hunter Industries; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in irrigation solutions is looking for a customer service representative to assist with inquiries and product troubleshooting. The ideal candidate has at least 4 years of experience, strong technical skills, and excellent customer relations abilities. The position offers competitive hourly pay, opportunities for career development, and a collaborative work environment.

Benefits

Profit-sharing bonuses

Career development opportunities

Engaging company events

Qualifications

• Minimum of 4 years of experience in a customer service role, preferably in related industries.
• Strong mechanical and technical skills, including knowledge of Wi-Fi systems.
• Excellent written, verbal, and customer relations skills.

Responsibilities

• Respond to customer inquiries regarding irrigation products via phone and email.
• Troubleshoot product issues and recommend solutions.
• Collaborate with Product Managers on special projects.

Skills

Customer relations skills

Mechanical and technical skills

Bilingual in English and Spanish

Education

Associate's degree in Landscape and Irrigation Design

Job description

Overview

Employer Industry: Irrigation and Outdoor Lighting

Why consider this job opportunity:

• Salary up to $29.00 per hour
• Opportunity for career development and profit-sharing bonuses
• Amazing corporate culture that aligns with company values
• Engaging company events and volunteer rewards
• Collaborative work environment with a focus on innovation and customer satisfaction

Responsibilities

• Respond to customer inquiries regarding irrigation products via phone and email
• Troubleshoot product issues and recommend appropriate solutions and replacement parts
• Collaborate with Product Managers on special projects and provide feedback on product quality
• Publish technical support articles for the company’s website
• Record and categorize incoming customer questions by type and region

Qualifications

• Minimum of 4 years of experience in a customer service role, preferably in the landscape irrigation, agricultural, or landscape lighting industries
• Associate's degree in Landscape and Irrigation Design, Lighting Design, or equivalent experience
• Strong mechanical and technical skills, including knowledge of Wi-Fi systems and basic electrical principles
• Excellent written, verbal, and customer relations skills
• Ability to travel domestically and work overtime or weekends as needed

Preferred Qualifications

• Irrigation Association certification and water auditor training
• Knowledge of competitor products in the irrigation and lighting industry
• Bilingual in English and Spanish, or another foreign language

#Irrigation #CustomerService #CareerDevelopment #TechnicalSupport #OutdoorLighting

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