Ironclad Administrator

Availity; United States; On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

Great benefits package

401(k) match

Job summary

Availity seeks a highly motivated Legal Operations Ironclad (CLM) Administrator to implement, optimize, and support Ironclad across legal, sales and finance teams. You will own workflows, integrations, and data migrations while partnering with IT and business stakeholders to ensure smooth deployments.

Responsibilities include configuring templates, routing, data migration, and ongoing optimization. You will train end-users and create documentation, contributing to Availity's reputation as a

Qualifications

• 2+ years of experience using, managing and implementing Ironclad contract management software.
• 2+ years of experience in technical support, software implementation, or a similar role.
• Expertise in utilization and optimization of Ironclad within an organization.
• Proficiency in system integration, including API development and management.
• Experience with SharePoint, Salesforce, DocuSign and ServiceNow preferred.

Responsibilities

• Lead and support the implementation of Ironclad software, including configuration, template customization, workflow creation and data migration.
• Serve as product owner for Ironclad workflows, including intake design, launch forms, conditional routing, approval logic, template updates, signature steps, archive steps, workflow testing, release management, and post-launch enhancements.
• Work with internal stakeholders to ensure timely and successful deployment of the Ironclad platform.
• Improve the utilization and optimization of Ironclad within the organization.
• Implement and manage the contract repository within Ironclad, including the transfer of historical contracts into Ironclad’s repository.
• Support the continued development of Ironclad as the primary legal intake and contract workflow platform.
• Provide advanced technical support to end-users, troubleshooting and resolving issues related to the Ironclad platform.
• Collaborate with Ironclad’s support team to elevate and resolve complex technical problems.
• Collaborate with internal business systems support to ensure integration with internal applications.
• Assist in the integration of Ironclad with other enterprise systems through APIs and custom connectors.
• Develop and maintain custom workflows, templates, and forms within the Ironclad platform to meet organizational needs.
• Deep understanding of contract metadata, tagging, search, and repository reporting.
• Develop and maintain Ironclad reports, dashboards, scheduled reports, contract reminders, and operational metrics to support Legal leadership, workflow owners, user management, repository health, and adoption tracking.
• Conduct training sessions for end-users and technical teams on Ironclad functionalities and best practices.
• Create and maintain technical documentation, including user guides, integration documentation, and troubleshooting guides.
• Monitor system performance and work with IT teams to optimize the Ironclad environment.
• Manage and execute system upgrades, ensuring minimal disruption to users and alignment with business requirements.
• Maintain administrative access controls and documentation, including user roles, permission groups, administrator accounts, service accounts, shared mailboxes, integration credentials, API/token ownership, and related access-transfer procedures.
• Work closely with legal, finance, procurement, and other business units to understand their needs and ensure Ironclad is configured to support business objectives.
• Communicate technical issues and solutions effectively to both technical and non-technical stakeholders.

Skills

Ironclad CLM

API integration

Communication

Training development

Technical troubleshooting

Tools

SharePoint

Salesforce

DocuSign

ServiceNow

CPQ

Zuora

Workday

Job description

We are seeking a highly motivated and detail-oriented individual to join our growing legal team. The Legal Operations Ironclad (CLM) Administrator will work closely with the Associate General Counsel and business stakeholders at all levels of the company. As our Legal Operations Ironclad (CLM) Administrator, you will be key in creating processes and practices to improve the day-to-day efficiency and effectiveness of the legal, sales and finance teams.

The Legal Operations Ironclad (CLM) Administrator is responsible for providing expert-level technical support, implementation, and optimization of Ironclad software. This role involves working closely with cross-functional teams, including the legal, finance, procurement, sales and IT departments, to ensure successful deployment, integration, and maintenance of Ironclad's CLM solution.

To be qualified for this position

Education

Experience

• 2+ years of experience using, managing and implementing Ironclad contract management software.
• 2+ years of experience in technical support, software implementation, or a similar role.
• Expertise in handling the utilization and optimization of Ironclad within an organization.
• Proficiency in system integration, including API development and management.
• Experience with SharePoint, Salesforce, DocuSign and ServiceNow preferred.

Skills

• Strong problem-solving and analytical skills.
• Excellent understanding of web technologies, databases, and system architecture.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong communication skills, with the ability to translate complex technical concepts into understandable terms for non-technical users.
• Exceptional training skills, including presenting in front of a large audience in-person and/or via Teams/Zoom. Experience creating training videos, training documentation and other materials for Ironclad end users.
• Knowledge of SharePoint, Salesforce, ServiceNow, DocuSign, CPQ, Zuora and Workday, and specifically implementation opportunities with Ironclad.
• Knowledge of legal operations and contract management processes.

Certifications (Optional)

• Certifications in Ironclad software or relevant technical areas (e.g., ITIL, PMP).

Key Responsibilities

Implementation and Deployment

• Lead and support the implementation of Ironclad software, including configuration, template customization, workflow creation and data migration.
• Serve as product owner for Ironclad workflows, including intake design, launch forms, conditional routing, approval logic, template updates, signature steps, archive steps, workflow testing, release management, and post-launch enhancements.
• Work with internal stakeholders to ensure timely and successful deployment of the Ironclad platform.
• Improve the utilization and optimization of Ironclad within the organization.
• Implement and manage the contract repository within Ironclad, including the transfer of historical contracts into Ironclad’s repository.
• Support the continued development of Ironclad as the primary legal intake and contract workflow platform

Technical Support

• Provide advanced technical support to end-users, troubleshooting and resolving issues related to the Ironclad platform.
• Collaborate with Ironclad’s support team to elevate and resolve complex technical problems.
• Collaborate with internal business systems support to ensure integration with internal applications.

Integration and Customization

• Assist in the integration of Ironclad with other enterprise systems through APIs and custom connectors.
• Develop and maintain custom workflows, templates, and forms within the Ironclad platform to meet organizational needs.
• Deep understanding of contract metadata, tagging, search, and repository reporting.
• Develop and maintain Ironclad reports, dashboards, scheduled reports, contract reminders, and operational metrics to support Legal leadership, workflow owners, user management, repository health, and adoption tracking.

Training and Documentation

• Conduct training sessions for end-users and technical teams on Ironclad functionalities and best practices.
• Create and maintain technical documentation, including user guides, integration documentation, and troubleshooting guides.

System Optimization and Upgrades

• Monitor system performance and work with IT teams to optimize the Ironclad environment.
• Manage and execute system upgrades, ensuring minimal disruption to users and alignment with business requirements.
• Maintain administrative access controls and documentation, including user roles, permission groups, administrator accounts, service accounts, shared mailboxes, integration credentials, API/token ownership, and related access-transfer procedures.

Collaboration and Communication

• Work closely with legal, finance, procurement, and other business units to understand their needs and ensure Ironclad is configured to support business objectives.
• Communicate technical issues and solutions effectively to both technical and non-technical stakeholders.

Availity culture and benefits

• Availity is a certified "Great Place to Work"! Culture is important to us and there are many ways for you to make your mark here!
• We have several Culture teams, a Young Professionals Group, and various ways to engage with fellow Availity associates – if you’re near Jacksonville, we have lots of pop up lunches where lunch is provided for everyone when we can see meetings are taking place and we’ve got teams in the office.
• Availity is a culture of continuous learning. We have many resources and experts in our tech stack, our industry and your function that can help get you there too!
• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!
• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
• Interested in furthering your education? We offer education reimbursement!
• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.
• Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.