IR Scheduler

Healthcare Staffing; United States; On-site; USD 36,000 - 52,000; Full time

Job summary

Genesis HealthCare System is seeking a front desk scheduler for the Interventional Radiology department. The role greets patients and family members, verifies information, and schedules IR procedures across CT, IR, US, Nuc Med, Fluoro, MRI, and Mammography while delivering excellent customer service.

The position requires a high school diploma or equivalent and 6 months of healthcare office experience. Strong communication and multitasking abilities, plus proficiency with Microsoft Office, are

Qualifications

• Requires high school diploma or equivalent.
• Six months experience in physician office or hospital.
• Excellent interpersonal, decision-making, and problem-solving skills.
• Clear written and verbal communication; strong customer service.
• Pleasant, positive, and caring attitude.
• Ability to multitask and stay organized.
• Proficient with Microsoft Office.

Responsibilities

• Greet patients, family members, physicians and staff in a professional manner.
• Verify demographic and clinical information for exam scheduling.
• Schedule procedures across IR modalities (CT, IR, US, Nuc Med, Fluoro, MRI, Mammography).
• Provide directions, parking and transportation information to enhance patient experience.
• Enter orders and documentation into the EMR and coordinate with departments.
• Communicate with physicians and offices to clarify diagnoses or tests as needed.
• Assist in maintaining data integrity and support department scorecards.

Skills

Customer service

Communication

Multitasking

Education

High School Diploma or equivalent

Tools

EPIC WQ

Job description

GENESIS HEALTHCARE SYSTEM

In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an ‘owner’ of Genesis and keep our patients at the center of everything we do - always.

Position Details

Work Shift: Varied Shift (United States of America) Scheduled Weekly Hours: 0 Department: Interventional Radiology

GMS Overview of Position

This position is responsible for greeting and assisting patients, family members, physicians, staff and other customers. Obtains and verifies demographic and clinical information pertaining to exam that is being scheduled. Tasks include scheduling IR procedures for CT, IR, US, Nuc Med, Fluoro, MRI, and Mammography while providing general information while promoting excellent customer service. Performs accurate high-quality liaison services, direction, and assistance.

ESSENTIAL DUTIES

1. Determines the type of service the patient is to receive by reviewing physician orders on the EPIC WQ or via verbal request of physician’s office. Calls patients to schedule exams per requests in WQ.
2. Coordinates schedules for the IR procedure requests among the radiologists, CT, IR, US, Nuc Med, FLuoro, MRI, and Mammography.
3. Provides information/assistance to patients, family members and visitors regarding directions, parking, transportation service, overnight accommodations etc. to facilitate optimal customer experiences.
4. Expedites detailed information to enable the responsible staff to respond to the patient/customer needs. Communicates with various ancillary departments to ensure smooth patient flow and high data integrity.
5. Obtains signed, complete physician orders for tests and procedures from physicians/offices. Scans orders and other documentation (ID cards, insurance cards, etc.) into the patients EMR.
6. Contacts proper department or physician office if cases require clarification of diagnosis and/or tests/procedures.
7. Obtains radiologists approval for procedures ordered.
8. Coordinates care with ordering physicians for same day requests along with financial clearance for authorizations.
9. Completes patient information packets for nurses and physicians performing exams.
10. Responsible for validating/obtaining and entering demographic and clinical into the patient scheduling system by interviewing the ordering physician’s office, patient and/or guarantor.
11. Communication liaison between radiologists and ordering physicians.
12. Answers and routes multiple telephone lines in a professional, friendly and timely manner.
13. Maintains knowledge of system services, opportunities, programs and department locations.
14. Receives cross training as necessary to provide relief support to other staff when needed, based upon the work schedule or workload to assist in the smooth deliver of department services.
15. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, as well as Genesis policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
16. Maintains knowledge of department policies and is attentive to patient special needs.
17. Assists in department scorecard and data collection as requested by management.
18. Other duties as needed and assigned by the manager.

QUALIFICATIONS

1. High school diploma or equivalent required.
2. Six (6) months experience working in a physician office, hospital or clinic environment.
3. Excellent interpersonal, decision-making and problem-solving skills.
4. Must be able to communicate clearly in speech and in writing and display excellent customer service.
5. Demonstrates a pleasant, positive and caring attitude.
6. Ability to focus on multiple tasks simultaneously.
7. Excellent computer skills with knowledge in Microsoft Office.

PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS

1. Living the Genesis Mission, Vision and Values

• Performs work in a manner that is quality focused.
• Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect.
• Results oriented and focused on achievement of objectives.
• Acknowledges and responds to the diversity of people and the situation.
• Encourages peers (others) to be owners of change.
• Always makes the effort to anticipate and exceed customer needs and expectations.
• Possesses the ability to engage others with patience and understanding.
• Acts in a manner that creates positive first and lasting impressions.
• Demonstrates the ability to own issues until they are resolved.

2. Patient Centered Care (patients/families, physicians, co-workers, all other internal/external customers)

• Introduces self and role…connects with everyone.
• Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback.
• Asks for and anticipates needs and concerns of others.
• Maintains a positive work environment for staff and a healing environment for patients (i.e. safe, clean, quiet, etc.)
• Maintains the dignity and privacy of each person; manages confidential/sensitive information appropriately.
• Responds to requests in an appropriate and timely manner.
• Exits patient/customer encounters courteously, asking if there are additional needs that can be addressed.

3. Promotes Patient and Employee Safety

• Demonstrates safe Patient Handling (i.e. transfers, transport, care administration, nutrition, medication, etc.)
• Demonstrates safe Materials Handling (i.e. appropriate use and disposal of chemicals, infectious wastes, etc.)
• Demonstrates appropriate knowledge of Infectious Disease precautions and use of proper protective equipment
• Demonstrates Slips/Trips and Falls Awareness.
• Actively contributes to maintaining a safe, clean and quiet environment.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Works in an office environment.
2. Ability to sit and stand for extended periods of time.
3. Answers telephone calls, uses personal computer and other business machines extensively, which requires the ability to apply finger dexterity. Individual bends, reaches, pushes and pulls file drawers to file records and reports.

This description reflects in general terms the type and level of work performed. It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent.

Thank you for your interest in employment at Genesis. Genesis is committed to being an equal opportunity employer. Selection of applicants for employment is based only on qualifications and the requirements of a specific job. Our mission is to provide compassionate, quality healthcare. Genesis HealthCare System is an integrated healthcare delivery system based in Zanesville, Ohio. The system includes a not-for-profit hospital, Genesis Hospital, in Zanesville, an extensive network of more than 300 physicians and multiple outpatient care centers throughout the region. Genesis is the largest healthcare provider in its six-county region of southeastern Ohio, which includes Muskingum, Morgan, Perry, Coshocton, Noble and Guernsey counties. Genesis provides a higher level of service than what is typically found in a community of its size including open-heart surgery, trauma care a Level II special care nursery, neurosurgery and comprehensive cancer services. This level of care has established Genesis as a primary referral center for much of the region. In addition to traditional hospital services, Genesis offers a broader range of services through its affiliated organizations, which serve as Genesis' partners to extend care far out into the community. Our steadfast commitment to delivering high quality, compassionate patient care is recognized throughout the country with numerous awards and accreditations. We are proud of our rich history of serving the community and vow to continue the tradition of healing and caring with compassion, trust, innovation and excellence.