IPfolio Service and Support Consultant (Salesforce)

Clarivate; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Join a dynamic team as a Service and Support Consultant, where your communication skills and analytical mindset will shine. You'll engage with clients to resolve system issues and customize solutions using cutting-edge tools. This role offers the chance to learn and grow within a global team, emphasizing collaboration and customer success. If you're detail-oriented and thrive in a fast-paced environment, this opportunity is perfect for you. Embrace a culture of continuous learning and ethical standards while making a significant impact in the field of intellectual property.

Qualifications

• 2+ years of configuration experience on the Force.com platform.
• Experience in an international service or consulting organization.

Responsibilities

• Troubleshoot incidents to identify and resolve root causes.
• Work closely with clients to configure appropriate solutions.

Skills

Communication Skills

Analytical Mindset

Problem Solving

Adaptability

Attention to Detail

Education

Bachelor's Degree

Coursework in Computer Science

Tools

Salesforce Platform

SQL

Job description

Position Objective

As a member of IPfolio’s Premium Service team, the Service and Support Consultant utilizes IPfolio’s standard product functionality and declarative configuration tools to resolve system issues encountered by clients, consult with clients, and configure their systems according to their requirements.

What You Will Do

The Service and Support Consultant will:

• Troubleshoot incidents to identify and resolve root causes.

• Work closely with clients to review and analyze their requests, understand their needs, and configure appropriate solutions.

• Share knowledge internally and support colleagues as appropriate.

To Succeed, You Will Need

• Confident, engaging communication skills, both written and verbal, including experience communicating with diverse, remote teams. Japanese, Korean, and English are required.

• A curious, analytical mindset focused on solving complex problems.

• Willingness to learn Force.com, including technical troubleshooting strategies.

• Ability to work independently, be detail-oriented, and self-motivated.

• Effective collaboration skills with clients and cross-functional teams.

• Experience or interest in learning:

  • Salesforce Platform (e.g., Salesforce Flows, formulas)

  • Intellectual Property

  • Basic SQL query knowledge

• Strong attention to detail and ability to manage multiple topics simultaneously.

• Adaptability to work in an agile, fast-paced environment.

• High ethical standards and commitment to diversity.

• Alignment with IPfolio’s cultural qualities: Always Learning, Empathetic Listener, Customer Success Passionate, Strategic Thinker, Transparent, Reliable, and Team Player.

Preferred Education and Experience

• Bachelor’s degree or equivalent qualification, or relevant experience.

• Coursework in Computer Science or related field, Salesforce System Admin experience, and a curiosity to expand knowledge.

• At least 2 years of configuration experience on the Force.com platform using declarative tools.

• Experience in an international service or consulting organization.

Supervisory Responsibility

Individual contributor, no direct reports.

Work Environment

Global team based in APAC, EMEA, and the Americas, with standard work hours adjusted to time zones and some variability.

Other Duties

This description covers the primary activities and responsibilities, which may change at any time.

EEO Statement

IPfolio is committed to equal employment opportunity for all, regardless of protected characteristics, and provides accommodations for individuals with disabilities. Clarivate adheres to applicable non-discrimination laws globally.