IoT Solutions Specialist | Telematics

Teltonika; Irving (IA); Hybrid; USD 60,000 - 95,000; Full time

Benefits offered by this job

Company funded health insurance

401k

Paid vacation

Sick days + Birthday off

Job summary

Teltonika IoT Solutions USA, a representative branch of Teltonika IoT Group, is seeking an organized IoT Solutions Engineering Specialist to join our Dallas, TX team. You will work with GNSS tracking devices that embed Bluetooth, CANbus, RS232/RS485 and 1-Wire, proposing integration ideas for varied use cases.

You will coordinate tasks for custom development projects, troubleshoot with clients, and assist with knowledge sharing through wiki docs or trainings.

Qualifications

• Engineering background or related technical education/experience.
• Fluent English in speaking and writing; other languages a plus.
• Strong analytical and problem-solving skills; customer-facing experience is a plus.

Responsibilities

• Work with Teltonika GNSS devices and related technologies.
• Propose integration ideas for diverse use cases.
• Coordinate technical tasks for custom development projects and releases.
• Troubleshoot and assist clients via tickets or online meetings.
• Communicate with global clients in vehicle telematics sectors.
• Coordinate with R&D, QA and PM teams to ensure timely delivery.
• Possible business trips to visit clients and support deployment.
• Create wiki documentation and train colleagues and customers.

Skills

Telecommunications

Electronics

Informatics

Engineering background

Analytical thinking

Troubleshooting

English communication

Tools

Jira

GitLab

OpenProject

ServiceDesk

Job description

Teltonika IoT Solutions USAis a representative branch of Teltonika IoT Group, which has been creating and manufacturing Internet of things (IoT) for over 20 years. From connected vehicles to networking, we seek our solutions to be used globally and become an indispensable part of any business. By setting new trends we inspire our partners to change the world and use the most advanced technologies in the market.

We are constantly growing and looking for an organizedIoT Solutions Engineering Specialistto join our team inDallas, TX.

In this role, you will:

• Work with various Teltonika Telematics manufactured GNSS tracking devices that embed technologies such as Bluetooth, CANbus, RS232/RS485 and 1-Wire
• Propose different ways on how to incorporate our devices for various use cases
• Be responsible for arranging technical tasks for custom development projects and coordinating solution release to clients
• Troubleshoot, provide assistance, and consult clients via a dedicated ticketing system or online meetings/chats if they are needed
• Communicate with global international corporations that provide car sharing, rental, fleet management solutions and various other companies from different vehicle telematics fields
• Cooperate with RnD, quality assurance and project management teams to ensure the maintenance of the projects and that solutions reach the clients on time
• Have an opportunity to go on business trips to visit clients and help them directly implement Teltonika devices into their business use-cases
• Guide colleagues and customers by preparing wiki documentation or training

We believe that You:

• Telecommunications, electronics, informatics, engineering education or previous work experience in technical or engineering fields
• Passion for providing help to others, caring, willing to grow and enrich your technological know-how
• Great communication skills, are capable of fluently speaking and writing in English (proficiency in other languages will be considered as an advantage)
• Analytical and creative thinking and mindset for problem-solving and troubleshooting

IDEALLY YOU WILL ALSO HAVE:

• Understanding or basic knowledge of telecommunication technologies (2G, GPRS, 3G, 4G), CANbus, BLE
• Knowledge or work experience working with ticketing-based platforms (Jira, GitLab, OpenProject, ServiceDesk) (this will be considered as an advantage)
• Experience in customer service (this will be considered as an advantage)

What we offer:

• Competitive base salarydepending on experience
• Work type:Hybrid (at least 3 days from office); Office location: 2110 W Walnut Hill Ln, Irving, TX 75038.
• Training:onboarding on Teltonika's internal systems, Sales process, product related topics
• Career:opportunities to increase your seniority level in the role, or become a Team Lead in the long-term
• Benefits:Company funded health insurance; 401k; 3 weeks of Paid Vacation; 6 Sick days + day off on your Birthday
• Work Environment:Multicultural and diverse environment which highly values knowledge and exchange of ideas, supportive and positive attitude in the team