IoT Solutions Account Manager: Growth & Retention

DWYER INSTRUMENTS, LLC; Simi Valley (CA); On-site; USD 80,000 - 105,000; Full time

Job summary

DwyerOmega is seeking an Account Manager to maintain customer satisfaction while driving renewal and expansion opportunities within assigned accounts. Working as part of the Customer Success organization under the Senior Account Manager, this position combines customer advocacy with commercial responsibility.

Account Manager responsibilities include harvesting opportunities, maintaining existing client relationships, and coordinating with Technical Support, Field Service, Production, and

Qualifications

• Bachelor’s degree in Business, Life Sciences, or related field preferred.
• 3-5 years of experience in Account Management, Sales, or Customer Success in IoT, MedTech, or laboratory technology.
• Strong communication and relationship-building skills with both technical and non-technical customers.
• Proven ability to balance service excellence with sales accountability.
• Experience using CRM tools (Salesforce, HubSpot, etc.) and managing opportunity pipelines.

Responsibilities

• Manage assigned customer accounts and be the primary contact for product, service, and support needs.
• Drive retention and expansion by identifying upsell, cross-sell, and renewal opportunities.
• Collaborate closely with Technical Support, Field Service, Production, and Calibration teams to ensure prompt issue resolution and high satisfaction.
• Build strong relationships with key contacts across laboratory, facility, and procurement functions.
• Understand customer applications and compliance requirements, positioning monitoring solutions to evolving needs.
• Maintain accurate account data within CRM systems, including opportunity tracking, forecasting, renewal status, and routine contact.
• Support new deployments by coordinating with internal teams for smooth installations and successful outcomes.
• Contribute feedback from the field to influence product development, service improvements and process enhancements.
• Meet or exceed assigned performance goals for customer retention, growth, and satisfaction.

Skills

Communication skills

Relationship building

Cross-functional teamwork

Self-motivation

Education

Bachelor's degree in Business, Life Sciences, or related field

Tools

Salesforce

HubSpot

Job description

DwyerOmega is seeking an Account Manager to maintain customer satisfaction while driving renewal and expansion opportunities within assigned accounts. Working as part of the Customer Success organization under the Senior Account Manager, this position combines customer advocacy with commercial responsibility.

Account Manager responsibilities include harvesting opportunities, maintaining existing client relationships, and coordinating with Technical Support, Field Service, Production, and