IoT Software Implementation Manager - Orlando, FL (Hybrid)

CHEP; Orlando (FL); On-site; USD 86,000 - 118,000; Full time

Job summary

A global supply chain logistics company is seeking an IoT Implementation Manager in Orlando, Florida. This role focuses on deploying and optimizing digital solutions to enhance customer engagement. Responsibilities include leading user onboarding, ensuring proper solution configuration, and fostering strong client relationships. The ideal candidate has 2-5 years of experience in a similar SaaS role, strong communication skills, and a Bachelor's or Master's degree. A competitive salary between $86,000 to $118,000 per year is offered along with other perks.

Qualifications

• 2 - 5 years experience in Implementation Management or Customer Success in a SaaS business.
• Deep understanding of SaaS/IoT solutions.
• Ability to analyze customer feedback for process improvement.

Responsibilities

• Lead the implementation lifecycle of digital solutions.
• Deliver onboarding and training to ensure customer adoption.
• Monitor solution performance and ensure data accuracy.

Skills

Communication skills

Technical skills (SQL, Reporting)

Training and management

Project management

Logistics knowledge

Education

Bachelor's/Master's degree

Tools

Python

Excel

Hive SQL

SQL

Pyspark

Reporting and Visualization tools

Job description

By combining state-of-the-art data science techniques, cutting-edge Internet of Things (IoT) technologies, and Software as a Service, we enable a more connected, intelligent and efficient supply chain. We’re creating value from massive, connected data. Our unmatched insights illuminate more than 300,000 supply chains, more than a million customers and partners, and over 300 million physical assets that are constantly on the move around the world.

CHEP is a Brambles / BXB Digital company, the global leader in supply chain logistic solutions operating through the CHEP brand. Brambles Limited is listed on the Australian Securities Exchange (ASX) and has its headquarters in Sydney, Australia. Operating in more than 60 countries, with its largest operations in North America and Western Europe, we employ more than 14,500 people and own over 550 million pallets, crates and containers through a network of approximately 850 service centres.

SOFTWARE IMPLEMENTATION MANAGER

POSITION PURPOSE

The IoT Implementation Manager is responsible for driving successful deployment and adoption of digital solutions, ensuring seamless configuration, onboarding, training, and ongoing optimization in the field. This role is critical to enabling customer success and delivering measurable value aligned with our Illuminated Supply Chains strategy.

The IoT Implementation Manager will lead user onboarding, including model requests and system configuration, and provide hands‑on training to promote product and process adoption. They will embed best practices and monitor value realization while continuously identifying opportunities for account growth and process improvement. By fostering strong customer engagement and refining implementation workflows, the Implementation Manager ensures solutions deliver maximum impact and long‑term adoption.

SCOPE

Number of Countries: Americas

MEASURES

• Data Integrity & Availability

MAJOR / KEY ACCOUNTABILITIES

• End-to-End Deployment
  • Lead and execute the full implementation lifecycle of digital solutions, from scoping through post‑deployment support.
• Solution Configuration
  • Ensure accurate setup and configuration of devices, BRIX models, and SaaS platforms to meet business and customer requirements.
• Customer Success Enablement
  • Deliver onboarding, training, and hypercare to ensure customers achieve adoption and value realization.
• Data Integrity & Insights
  • Monitor solution performance, ensure data accuracy, and provide actionable insights to optimize operations.
• Process Improvement
  • Iterate on ways of working to drive consistency, efficiency and scalability in deployments.
  • Identify and implement process enhancements to reduce deployment cycle time and improve customer experience.
• Field Testing
  • Provide remote and on‑ground support for customer testing and surveying activities.
• Stakeholder Collaboration
  • Act as a liaison between customers, customer success, product teams, and commercial teams, ensuring alignment and clear communication.
• Account Growth
  • Recognize opportunities for solution expansion and contribute to account development strategies.

CHALLENGES / PROBLEM SOLVING

Problem solving relates to the requirement in the role to analyse, reason and arrive at conclusions to solve problems. This can range between routine and patterned (day‑to‑day within procedures) or more complex in nature requiring analytical and innovative solutions.

TRAVEL

KEY CONTACTS

Internal: Product, DevOps, Cloud Engineering, Support, Hardware, Supply Chain, Digitalization Stakeholders

External: Customers

QUALIFICATIONS

• Exceptional ability to communicate and foster positive business relationships
• Technical skills required, as they relate to the use of the product or service (SQL, Reporting)
• Accountability and personal organization are essential
• Experience in managing a diverse group and training each according to company standards
• Knowledge on logistics industry is preferred
• Rich project leadership and project management experience
• A Bachelors/Masters degree in any discipline

EXPERIENCE

• Proven work experience of 2 - 5 years as an Implementation Manager, Customer Success Manager or similar role in a SaaS business, and a track record of driving customer adoption
• Deep understanding of SaaS/IoT solution offerings
• Experience working with brand image and promoting value through customer experience
• Ability to understand the current functionality of the software/product, while using real‑world feedback to drive continuous improvement in solution and implementation processes
• Should be able to troubleshoot basic issues faced by the end users
• Expertise in achieving customer delight through technical and interpersonal skills, positive attitude and sharp business acumen

SKILLS AND KNOWLEDGE

• Technical Skill: Python, Excel, Hive SQL, SQL, Pyspark, Reporting tools & Visualization tools
• Personal: Passionate, energetic, proactive, effective communicator, solution driven, customer focused, independent, self‑disciplined, hands‑on, analytical, result oriented, relationship builder, team leader, team player, strategic & critical thinker, quick learner, collaborative

The salary range for this position is $86,000 to $118,000 / year. Salary ranges provided take into account a wide variety of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications, geographic differentials and other business and organizational needs. Therefore, actual amounts offered may be higher or lower than the range provided. If you have questions, please speak to your Talent Acquisition Partner about the flexibility and detail of our compensation philosophy.” Dependent on the position offered, other forms of compensation may be part of a total offering beyond medical & retirement benefits and may include other monetary incentives or business benefits.