IOP Program Coordinator

Native American Community Clinic; Minneapolis (MN); On-site; USD 45,000 - 65,000; Full time

Job summary

A community health organization in Minneapolis is seeking an Intensive Outpatient Program Coordinator to oversee operations of a culturally rooted chemical health program. The ideal candidate will have a minimum of an associate's degree, 2+ years of experience in behavioral health, and a commitment to trauma-informed care. Responsibilities include managing client intakes, coordinating clinical support, maintaining compliance with regulations, and ensuring insurance verifications. This role is critical for connecting patients to the care they need.

Qualifications

• 2+ years of experience in the behavioral health or chemical health field.
• Valid Minnesota Driver’s License and vehicle required.
• Preferred: Licensed Alcohol and Drug Counselor (LADC) or Alcohol and Drug Counselor (ADC) certification.

Responsibilities

• Manage inquiries and schedule assessments for clients.
• Coordinate clinical operations and outreach programs.
• Maintain patient charts in compliance with regulations.
• Verify insurance coverage and assist uninsured clients.
• Provide program orientation and collaborate with stakeholders.

Skills

Experience with Native communities

Trauma-informed care

Diversity awareness

Cultural responsiveness

Effective communication

Education

Associate's degree or equivalent

Tools

Excel

Microsoft Word

Outlook

PowerPoint

Electronic Medical Records

Job description

NACC / Red Lake Wiinodewe Intensive Outpatient Program is a Native American, culturally rooted, harm reduction-based chemical health program that offers integrated health services. We are currently seeking an Intensive Outpatient Program Coordinator to join our team. An Intensive Outpatient Program (IOP) Coordinator is the critical link between patients, clinicians, and administrative systems, managing the logistical flow within treatment programming.

Ideal candidates will have experience working with Native communities, a strong understanding of recovery pathways, and a commitment to trauma-informed, culturally responsive care.

JOB DUTIES & RESPONSIBILITIES:

• Intake & Scheduling: field phone calls, manage inquiries, review referrals to determine that complete documentation is received for clinical consideration into programming, schedule assessments, and intake appointments, and conduct initial intake paperwork with incoming clients.
• Clinical Support: Coordinate day‑to‑day clinical operations, client programming events, and outreach and engagement opportunities. Manage inventory and pick up materials as needed.
• Administration & Documentation: Maintain patient charts in compliance with HIPAA and Minnesota state regulations, including tracking compliance dates and required clinical documentation. Audit client charts routinely to ensure that chart records are updated and closed out after discharge from programming.
• Insurance & Billing: Verify insurance coverage, connect uninsured individuals referred to programming with a NACC MNsure Navigator, and provide follow‑up support to secure healthcare coverage.
• Community Engagement: Provide program orientation to clients and families. Collaborate with stakeholders in support of community members' accessing health and recovery support services offered within NACC.
• SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.

REQUIRED QUALIFICATIONS:

Education: A minimum requirement of an associate’s degree (A. A.) or equivalent from a two‑year College or technical school.

Experience: 2+ years working in the behavioral health or chemical health field.

Have a valid Minnesota Driver’s License and vehicle.

Experience working within the Native American community preferred.

Ability to work in a diverse culture preferred.

Licensed Alcohol and Drug Counselor (LADC) or Alcohol and Drug Counselor (ADC) certification preferred.

COMPUTER SKILLS:

Proficiency in Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook); Microsoft; Presentation Software (PowerPoint); Electronic Medical Records; professional communication apps

COMPETENCIES:

• Diversity – Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment‑free environment.
• Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitment; Completes tasks on time or notifies appropriate person with an alternate plan.
• Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Judgement – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision‑making process; Makes timely decisions.
• Motivation – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Benefits organization through outside activities; Respects diversity.
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Assesses acuity according to client needs; Develops realistic action plans.
• Problem Solving – Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem‑solving situations.
• Professionalism – Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through commitments.
• Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Frequently required to stand, sit, bend, and lift.

Continually required to walk, climb, balance, talk, or hear.

Frequently required to utilize hand and finger dexterity.

Occasional exposure to wet and/or humid conditions (non‑weather).

Frequent exposure to outside weather conditions.

While performing the duties of this job, the noise level in the work environment is usually moderate.

The employee must be able to lift or move up to fifty pounds.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.