Investor Services Specialist

Standish Management, LLC; Raleigh (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Life insurance

401K

Flexible vacation plan

Sick time accrual

Year-end office closure

Job summary

Standish Management, LLC seeks an Investor Services Specialist in Raleigh, NC to support investor relations and fund administration. The role focuses on responding to investor inquiries, onboarding new investors, and coordinating with engagement and onboarding teams to ensure accurate, timely information delivery.

Responsibilities include financial/tax reporting assistance, AML reporting, and maintaining investor CRM data.

Qualifications

• Bachelor’s Degree required.
• Experience in a client-oriented office environment preferred.
• Proficiency with Microsoft Office, especially Excel and Outlook.
• Detail-oriented, proactive self-starter with teamwork mindset.
• Ability to manage multiple priorities and meet deadlines.
• Strong communication with team members and clients across the firm.

Responsibilities

• Respond to investor and client requests, including onboarding and updating investor information.
• Assist with ad-hoc projects like financial and tax reporting, capital calls, and distributions.
• Compile and organize investor CRM data and provide information to the technology team.
• Run AML reports and maintain AML databases as needed.
• Support engagement and onboarding teams with reports and data gathering.
• Engage in project management of team deadlines and client requests.

Skills

Client service

Communication

Teamwork

Attention to detail

Project management

Interpersonal skills

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Outlook

Job description

We are a provider of specialized fund administration services for Managers and General Partners of private equity funds, specifically: Buy-out, Venture Capital, Real Estate and Fund-of-Funds. For new General Partners, we provide consulting services to help accelerate the launch of their funds in addition to our full fund administration services. For established General Partners, we provide administration services and technology to whole fund families or select funds, to help scale their fund operations rapidly and efficiently.

Exciting opportunity for a client services professional to join a rapidly growing fund accounting firm. The Investor Services Specialist plays a key role in client engagement, building client relationships and working with engagement teams to provide an excellent experience for our clients and their investors.

Responsibilities

• Respond to client and investor requests including but not limited to:
  • Granting access to the investor portal
  • Updating investor information
  • Assisting with new investor onboarding
  • Financial information questions
  • Assist with completing audit documents
• Assist with ad-hoc projects such as:
  • Financial and Tax reporting
  • Capital call and distribution tracking
  • Wire preparation
• Compile and organize investor CRM information with updated and accurate client information
• Communicate and provide information to the technology team to set up client portals
• Run Anti-Money Laundering (AML) reports and update AML database as needed
• Provide general administrative support to the engagement team and Onboarding team by generating reports, gathering, and providing information, updating systems and other administrative needs
• Assist in financial reporting, tax preparation, audit preparations and other fund administration activities.
• Engage in project management of team deadlines, client requests and other ongoing projects and tasks.
• Responsibly secure and handle sensitive financial and personal datea
• Maintain dialogue and build relationships with client personnel and investors (LPs)

Qualifications And Experience

• Bachelor’s Degree required
• Experience in a client-oriented office environment, preferably in a related industry
• Proficiency in Microsoft Office applications, particularly Excel and Outlook
• Detail-oriented, conscientious, and energetic self-starter with ability to think creatively
• Demonstrated ability to work as part of a team and a willingness to take on any task, no matter how small
• Proven ability to manage competing priorities and deadlines
• Ability to effectively communicate to team members
• Excellent interpersonal communication skills and ability to interact with senior personnel across the firm

Benefits Include

• Comprehensive medical, dental, vision coverage, along with life insurance, Health Savings Account and Flexible Spending Account options
• Comprehensive disability/maternity and paternity plans
• 401K
• Flexible Vacation Plan
• Sick Time Accrual Plan
• Standard holidays along with year-end office closure
• We provide a flexible work environment for all employees.