Investment Practice Client Support Specialist

Talentify; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Performance bonus

Job summary

Talentify is seeking a Sales Assistant to support Financial Professionals (Registered Representatives) in day-to-day investment practice and client service. You will prepare client paperwork, schedule meetings, enter trades as instructed, and maintain compliant files while serving clients personally and virtually.

This role is onsite and may cover multiple advisors, with licensing expectations dependent on qualifications.

Qualifications

• High School diploma or GED.
• Some licensing may include Life, Accident & Health Insurance, FINRA Series 6 or 7, 66 or 63/65 combo.
• Experience in administrative or customer service roles.
• Strong time management skills.
• Excellent written and verbal communication.
• Proficiency in Microsoft Office and ability to learn new programs.

Responsibilities

• Act as liaison between registered representatives and clients while following FINRA guidelines.
• Answer phones, schedule appointments, and prepare materials for client meetings.
• Assist in preparing client illustrations, graphs, reports for presentations and meetings.
• Prepare and complete client paperwork and follow-up tasks to support registered representatives.
• Aid in entering trades as instructed, without offering sales/purchase recommendations or acting as the registered representative.
• Engage with clients via phone, virtual visits, and in-person meetings to ensure service level needs are met.
• Schedule client financial reviews and prepare follow-up meetings based on needs.
• Organize client events and maintain compliance in notes and filings.
• Maintain an organized filing system in line with compliance guidelines.
• Proactively reach out to clients and reps on time-sensitive activities (e.g., reviews, RMDs).
• Coordinate with internal Cetera departments to meet client expectations for timely service.
• Educate clients on account services, capabilities, and new technology.
• Complete required corporate training on new technologies and implementation guidelines.
• Maintain notes in AdviceWorks/SmartWorks and Redtail per Cetera standards; support Advisors’ business plan process.

Skills

Customer service

Administrative support

Time management

MS Office proficiency

Education

High School Diploma

Bachelor's degree (nice to have)

Tools

Microsoft Office

AdviceWorks

SmartWorks

Redtail

Excel

PowerPoint

Job description

Talentify is seeking a Sales Assistant to support Financial Professionals (Registered Representatives) in day-to-day investment practice and client service. You will prepare client paperwork, schedule meetings, enter trades as instructed, and maintain compliant files while serving clients personally and virtually.

This role is onsite and may cover multiple advisors, with licensing expectations dependent on qualifications.