Investment Operations Associate - Client Onboarding Specialist

Strategic Wealth Designers; Louisville (KY); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits package

Scheduled client/company events

Job summary

A financial services firm in Louisville is seeking an Investment Operations Associate focused on client onboarding. This role involves supporting the advisory and relationship management teams by processing new account paperwork and ensuring a smooth onboarding experience. Ideal candidates will have 1-3 years of relevant experience, strong organizational skills, and proficiency in MS Office and CRM tools. The role requires attention to detail and the ability to work independently in a dynamic environment.

Qualifications

• 1-3 years of experience in financial services documentation.
• Strong experience with CRM tools such as Salesforce.
• Proficiency in MS Office with the ability to learn new software.

Responsibilities

• Complete and process all client onboarding paperwork.
• Open new accounts and ensure documentation is verified.
• Collaborate with teams to ensure accurate client information entry.
• Handle routine money movement requests.
• Monitor accounts for potential issues and escalate as needed.
• Maintain organized records for audit purposes.
• Ensure timely processing of paperwork.

Skills

Documentation and paperwork management

Salesforce CRM

DocuSign

Back-office operations

Data entry

MS Office proficiency

Organizational skills

Attention to detail

Proactive mentality

Ability to work independently

Job description

Investment Operations Associate – Client Onboarding Specialist

1 day ago Be among the first 25 applicants

Base pay range

$55,000.00/yr - $60,000.00/yr

Direct message the job poster from Strategic Wealth Designers.

Company Overview

Strategic Wealth Designers (SWD) is a full‑service financial firm specializing in helping individuals near or in retirement. With 18 locations across the U.S. and nearly 100 employees, SWD fosters a collaborative, close‑knit environment and seeks a new team member who shares our values and culture.

Job Description

The Investment Operations Associate with a Client Onboarding focus will primarily interact with our advisory team and Relationship Management Team to provide essential back‑office support, specifically around the completion and processing of new account and client onboarding paperwork.

• 1-3 years of experience dealing with documentation and paperwork (preferably in a financial services setting)
• Experience with Salesforce CRM and DocuSign
• Experience in back‑office operations, data entry, or account maintenance within the financial services industry
• Strong experience with MS Office and the ability to learn new software quickly
• Highly intelligent, strong organizational skills and attention to detail
• Highly task driven and data motivated
• Must take direction well
• Proactive mentality, positive attitude, and consistent follow‑through
• Ability to complete tasks with little or no supervision

Responsibilities

• Assist in completing and processing all client onboarding paperwork, including data entry and ensuring all required forms are completed and submitted accurately for managed money and annuity accounts.
• Support the opening of new accounts, ensuring that all necessary documentation is collected, verified and submitted to the custodian.
• Collaborate with client‑facing teams to ensure that client information is accurately entered into the system, facilitating a smooth transition to account management.
• Handle routine money movement requests, ensuring that transfers, distributions and other new client‑directed transactions or rollovers are processed accurately and efficiently.
• Serve as a liaison between the firm and the custodian and monitor any client onboarding issues that may require action.
• Proactively monitor accounts for potential issues and elevate concerns to the appropriate teams for resolution.
• Ensure that all documents are properly filed and accessible, maintaining organized records for audit purposes.
• Work closely with client‑facing teams to ensure the timeline processing of paperwork and account setups.
• Respond to internal team inquiries, assisting with account status, paperwork and other operational tasks.
• Ensure CRM is updated by entering detailed notes in a timely manner.
• Maintain professional communication with clients and staff.
• Assist in scheduling tasks for Relationship Managers and Financial Advisors.
• Additional tasks as assigned by management.

Location

500 N. Hurstbourne Pkwy., Louisville, KY 40222

Commitment

40 hours per week, 8am‑5pm & scheduled client/company events as necessary.

Compensation

Starting salary range is $55,000‑60,000. Comprehensive benefits package included.