Investment Operations Analyst

Building Service 32BJ Benefit Funds; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Building Services 32BJ Benefit Funds is seeking an Investment Operations Analyst to support a diversified institutional portfolio. The role emphasizes data integrity, controls, and operational improvements across multiple platforms.

Responsibilities include reviewing onboarding, subscriptions, settlements, and reporting, while collaborating with managers, custodians, and consultants. Bachelor’s degree required, 1–4 years of related experience, and strong Excel/Power BI skills are expected.

Qualifications

• Bachelor’s degree in Finance, Economics, Accounting, Business Administration, Mathematics, Data Analytics, or a related discipline.
• 1–4 years of relevant experience in financial services, retirement services, or investment operations.
• Understanding of investment concepts, accounting principles, and cash flows.
• Proficiency in Microsoft Excel and PowerPoint; strong data presentation skills.
• Ability to learn and evaluate web-based investment platforms quickly.
• Familiarity with platforms such as MSCI Total Plan Manager, Solovis, Canoe Intelligence, and Power BI.

Responsibilities

• Analyze day-to-day investment operations activities to identify issues, assess risks, and recommend follow-up actions.
• Conduct gap analyses of processes and workflows to strengthen controls and data quality.
• Evaluate system implementations, testing, and process improvements within investment operations.
• Review workflow status, deadlines, and deliverables; adjust priorities as needed.
• Review investment documentation for onboarding, subscriptions, and capital activity; ensure completeness.
• Investigate investment transactions, settlement activity, and cash movements; propose corrective actions.
• Evaluate data integrity across multiple systems and recommend improvements.
• Liaise with managers, custodians, consultants, and service providers; propose solutions.
• Assess effective use of Canoe Intelligence, Bipsync, and other platforms and suggest workflow enhancements.
• Maintain accurate investment records and documentation across departmental systems.
• Demonstrate integrity, discretion, and high accuracy in handling information.

Skills

Analytical mindset

Excel proficiency

PowerPoint

Microsoft 365

Data analysis

Financial markets knowledge

Problem solving

Education

Bachelor’s degree in Finance, Economics, or related field

Tools

MSCI Total Plan Manager

Solovis

DiligenceVault

eVestment

PitchBook

Canoe Intelligence

Bipsync

Power BI

Microsoft 365

Job description

Executive Office

Deputy Director, Investment Operations

Exempt

N/A

No

Job Description Title

Investment Operations Analyst

About Us:

Building Services 32BJ Benefit Funds(“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 185,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues.

Building Services 32BJ Benefit Funds(“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 185,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues.

The Funds oversees and manages $11 billion of dollars in assets, which are made up of many, varied and complex funds. The dollars come from a number of sources, including the property owners who pay into the funds on behalf of their employees, and as such, requires those who oversee and manage the money to be highly skilled financial management people.

32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more.

Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A

Job Summary:

Under the direction of the Deputy Director, Investment Operations, the Investment Operations Analyst analyzes, evaluates, and reviews investment operations activities supporting a diversified institutional investment portfolio. The Investment Operations Analyst investigates operational exceptions, assesses data quality and control effectiveness, reviews portfolio and transaction information, and develops recommendations that support investment operations, reporting, and process improvement initiatives. The role exercises independent judgment in analyzing operational issues and recommending solutions, while final authority for transaction approvals, policy interpretations, and commitments of Fund assets remains with designated management personnel.

Essential Duties and Responsibilities:

• Analyze and review day-to-day investment operations activities to identify operational issues, assess risks, and recommend appropriate follow-up actions.
• Conduct gap analyses and assesses investment operations processes, controls, and workflows; evaluate opportunities for improvement and recommend enhancements that strengthen controls, data quality, and efficiency.
• Evaluate business requirements, review operational processes, analyze impacts, and develop recommendations related to system implementations, testing, process improvements, and departmental projects.
• Review workflow status, deadlines, and deliverables; assess competing priorities and recommend escalation or adjustments when operational risks or delays are identified.
• Review investment documentation and operational requirements associated with manager onboarding, account maintenance, subscriptions, funding, capital activity, and recurring reporting; assess completeness and recommend follow-up actions.
• Review, analyze, and investigate investment transactions, settlement activity, cash movements, capital calls, distributions, subscriptions, and related documentation; assess exceptions and recommend corrective actions for management consideration.
• Evaluate investment data integrity across multiple systems, investigate inconsistencies, and recommend improvements to data quality, documentation, and operational controls.
• Review and analyze information received from investment managers, custodians, consultants, fund administrators, legal counsel, and other service providers; investigate operational issues and recommend solutions to management.
• Evaluate the effective use of Canoe Intelligence, Bipsync, Microsoft 365, and other investment operations, accounting, reporting, and data platforms and recommend practical workflow enhancements.
• Maintain accurate and complete investment records, operational documentation, contact information, and workflow status across departmental systems.
• Maintain confidentiality, sound judgment, professionalism, and a high degree of accuracy when reviewing financial and investment information.
• Perform other analytical duties and special projects assigned by the Deputy Director, Investments Operations.

Qualifications (Competencies):

• 1-4 years of relevant experience in financial services, business analysis, retirement services, investment operations, or a related field, preferably within a multi-employer, public, or corporate pension plan environment.
• Experience supporting an institutional investment office, pension plan, endowment, foundation, asset manager, custodian, fund administrator, investment consultant, or financial services organization preferred.
• Understanding of investment concepts, accounting principles, cash flows, reconciliations, controls, and financial markets is preferred.
• Proficiency in Microsoft Excel, including the ability to organize, reconcile, analyze, evaluate, and present financial and investment data; proficiency in PowerPoint and other Microsoft 365 applications.
• Ability to learn and evaluate web-based applications, investment technology platforms, financial databases, document-management tools, and workflow systems quickly.
• Familiarity with platforms such as MSCI Total Plan Manager (formerly Caissa), Solovis, DiligenceVault, eVestment, PitchBook, Canoe Intelligence, Bipsync, Power BI, or similar systems is preferred but not required.
• Strong technical aptitude and the ability to review and assess the accuracy, completeness, and organization of records maintained across multiple systems.

Soft Skills (Interpersonal Skills):

• Excellent analytical, organizational, problem-solving, and critical-thinking skills.
• Ability to investigate issues, evaluate alternatives, assess operational risk, and develop clear, supportable recommendations.
• Strong written and verbal communication skills, including the ability to explain analyses and recommendations to internal and external stakeholders.
• Ability to prioritize competing assignments, meet deadlines, follow established controls, and escape matters that require management approval.
• Demonstrated integrity, discretion, accountability, initiative, and commitment to continuous learning.

Education:

Bachelor’s degree in Finance, Economics, Accounting, Business Administration, Mathematics, Data Analytics, or a related discipline required.

Reasoning Ability:

High

Certificates, Licenses, Registrations:

Willingness to pursue the Certificate in Investment Performance Measurement (CIPM) or another relevant investment operations, accounting, data, or performance-measurement credentials as part of ongoing professional development.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.