Investment Administrative Assistant

Sutton Bank; Mansfield (OH); On-site; USD 32,000 - 46,000; Full time

Job summary

Sutton Bank in Mansfield, OH is seeking an administrative support professional to assist an Investment Advisor. You will process transactions, prepare documents, maintain client files and coordinate meetings, with emphasis on accuracy and timely service.

Responsibilities include data entry, scheduling, client communications, and supporting marketing efforts while ensuring compliance with policies. Previous office experience and strong communication are valued.

Qualifications

• High school diploma or GED required.
• One year of office/administration experience or training.

Responsibilities

• Prepare paperwork and forms for client appointments.
• Assist Investment Representative for client meetings and review transactions.
• Create and maintain client files; audit documents for completeness and accuracy.
• Maintain updates and reminders in Sales Force Management.
• Coordinate marketing and client communications.
• Provide exceptional customer service and resolve issues.

Skills

Communication

Interpersonal skills

Multi-tasking

Problem-solving

Self-directed

Customer service

Education

High school diploma or GED

Tools

Salesforce Management

Ameriprise

Job description

Summary

Responsible for assisting the Investment Advisor to build efficiencies, grow practice and service clients. Responsible for working with clients to process transactions & trades & other practice management tasks as needed. Provides general office support with a variety of clerical activities and related tasks, including but not limited to, scheduling and organizing meetings, preparation and review of correspondence, and facilitation of various projects.

Qualifications

Education: High school diploma or GED.

Licenses/Certifications: None.

Experience: One year of office/administration related experience and/or training. Or equivalent combination of education and experience.

Essential Functions

• Prepare paperwork, applications and forms for client appointments based on services requested.
• Assist Investment Representative prepare for client meetings. Research account balances and recent transaction activity.
• Create and maintain client files. Ensure requests, statements and confirmations are on file. Audit documents and forms for completeness and accuracy. Contact customer in a timely fashion to resolve any errors.
• Maintain updates, reports and scheduling reminders in Sales Force Management.
• Maintain Status Manager.
• Complete file submissions to Ameriprise. Prepare and submit annuities.
• Perform administrative duties; prepare client correspondence, order supplies, answer telephone and data in-process as needed.
• Track all pending paperwork and requests. Review log on a weekly basis. Contact Investment Representative and/or client to resolve issues.
• Provide exceptional customer service by answering questions, processing requests in an accurate and timely fashion, and resolve problems.
• Coordinate marketing and maintain client communication with investment clients.
• Coordinate mass communication for Bank customers and employees.

Knowledge/Skills/Abilities

• The ability to communicate effectively and clearly, both in verbal and written communications.
• Excellent interpersonal skills.
• Strong knowledge of the business area that is being supported.
• Self-directed and motivated.
• The ability to manage multiple tasks.
• Excellent problem-solving skills.

Sutton Bank is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or protected veteran status.