INVESTIGATOR SUPERVISOR - SES (OPBI) - 60046079

Florida; Miami (FL); Vor Ort; USD 43.000 - 52.000; Vollzeit

Zusammenfassung

The Florida Department of Children and Families (DCF) is seeking an Investigator Supervisor – ESS Office of Public Benefits Integrity, Benefit Recovery, for a statewide vacancy. The role supervises and trains BR staff, investigates fraud, and ensures the program adheres to federal and state rules.

This is not a telework position; the candidate will work at the nearest DCF office. The incumbent leads, motivates, and evaluates employees, assigns duties, and oversees recovery of misspent benefits,

Qualifikationen

• Must be a current Florida Department of Children and Families (DCF) employee.
• Must have a minimum of 2 (two) years Florida DCF experience determining eligibility for government assistance programs (Temporary Cash Assistance, Food Assistance, Medicaid and Refugee Assistance) and 3+ years of OPBI experience.
• Previous supervisory experience with a State Agency within Florida can substitute for OPBI experience on a year for year basis.
• Must have a valid State-issued Driver’s License.

Aufgaben

• Lead and supervise BR program staff to ensure accuracy and timely work.
• Investigate fraud, waste, and abuse and recover funds.
• Provide training and performance reviews.
• Ensure compliance with state and federal rules.
• Communicate with internal and external customers.

Kenntnisse

DCF experience

Supervisory experience

Driver's license

Public benefits knowledge

Jobbeschreibung

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Date: Oct 20, 2026

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:885905

Agency: Children and Families

Pay Plan: SES

Position Number:60046079

Salary: $47,668.01, in accordance with DCF salary policy

Only current department employees are eligible to apply.

Department of Children and Families

THIS IS A STATEWIDE VACANCY – POSITON LOCATION WILL BE DETERMINED BY SELECTED CANDIDATE LOCATION.

The Florida Department of Children and Families (DCF) isthe state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking, and public assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Within DCF,the Economic Self Sufficiency (ESS) Program helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery.

Under the ESS Program,the Office of Public Benefits Integrity (OPBI) is responsible for investigating public assistance fraud or misuse regarding SNAP (Food Assistance), D-SNAP (Disaster Food Assistance), TANF (Cash Assistance), and Medicaid programs by individuals or merchants.

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.

*The requested information must be disclosed on the State of Florida Candidate Profile. It is not acceptable to write "see resume" on the Candidate Profile (application). *

Applicants must meet the minimum requirements to be hired for this position.

INVESTIGATOR SUPERVISOR – 60060347 – ESS OFFICE OF PUBLIC BENEFITS INTEGRITY- BENEFIT RECOVERY

THIS IS NOT A TELEWORK POSITION.

The selected candidate will be required to work at the closest available office location.

This position is a statewide vacancy and the position’s location will be determined by the selected candidate’s location.

This is a full-time position working 40 hours per week.

Business hours are 8:00 am - 5:00 pm EST, Monday - Friday.

The incumbent is a member of the DCF D-SNAP Disaster Response team and, in that capacity, may be required on short notice to perform duties and travel in support of disaster relief. During such events, incumbent may be required to work more than 8 hours per day.

MINIMUM QUALIFICATION

• Must be a current Florida Department of Children and Families (DCF) employee
• Must have a minimum of 2 (two) years Florida DCF experience determining eligibility for government assistance programs (Temporary Cash Assistance, Food Assistance, Medicaid and Refugee Assistance) and 3+ years of OPBI experience. Previous supervisory experience with a State Agency within Floridacan substitute for OPBI experience on a year for year basis.
• Must have a valid State-issued Driver’s License.

PREFERENCE WILL BE GIVEN TO CANDIDATES WITH THE FOLLOWING:

• Previous experiencefollowing Human Resources procedures or experience resolving personnel issues.

JOB DUTIES AND RESPONSIBILITES

This is a professional position responsible for supervising and training employees of the Office of Public Benefits Integrity (OPBI) Benefit Recovery (BR) Program within the Economic Self Sufficiency Program. The incumbent must have expertise in the use of the computer systems and have detailed knowledge of the rules and regulations governing the BR Program. The person occupying this position works to ensure the BR is administered in conformity with federal and state policies.

The primary job duties of the incumbent will be to ensure the job duties and responsibilities are completed in a timely manner and with a high accuracy rate.It is important for the applicant to display a professional attitude and strong work ethic. The primary duty of the incumbent in this position is to spend the majority of their time communicating with, motivating, training and evaluating employees; planning and directing their work, and having the authority to effectively recommend actions such as: hiring, transfer, suspend, layoff, promote, discharge, assign, and reward or discipline direct reports, as well as evaluating employees against established standards and taking appropriate actions when necessary (i.e. recognition, reward, corrective action, etc.). Duties include assisting in fraud investigations and providingsupport in the recovery of funds lost due to waste, fraud, or abuse. This position is qualified to be exempt from public records. Duties include, but are not limited to:

Leadership:

• The incumbent primarily spends the majority of their time leading, communicating with, motivating, training and evaluating employees, planning and directing their work. The incumbent has the authority to hire, transfer, suspend, terminate, promote or discipline subordinates. Assigned duties include, but are not limited to the following:
• Oversees Direct Reports in a manner that best safeguards the integrity of public assistance benefits by investigating and determining overpayments and recovering misspent public assistance benefits through detection of fraud, waste, and abuse pursuant to Chapter 409, 414, and 445, Florida Statutes.
• Determines daily work assignments.
• Informs unit staff of their job responsibilities and the expected levels of performance.
• Ensures all work assignments are completed within designated time standards and in accordance with current rules, regulations, policies and procedures, and that individual members meet or exceed goals in accordance with program requirements.
• Develops or uses tracking systems to monitor the workload. Plans workloads, work flows, deadlines, work objectives and time utilization with employees.
• Provides policy clarification, technical assistance and training to subordinates and other groups.
• Evaluates, analyzes, and completes reports.
• Reviews and oversees referrals to/from BR, Division of Public Assistance Fraud, and other agency divisions as required for accuracy and correctness.
• Participates in the planning and presentation of performance reviews.
• Effectively manages resources to maximize staff productivity and efficiency.
• Communicates and documents on a regular basis conference with employees both individually and in staff meetings.
• Attends and participates in other trainings and workgroups as directed. Participates in supervisor conferences and meetings.

Administrative:

• Acts as liaison and maintains effective working relationships with work partners to include those internal and external to DCF and OPBI.
• Evaluates and properly documents the performance of staff and conducts regular formal and informal performance counseling sessions.
• Conducts case monitoring in accordance with program requirements.
• Ensures identified errors are corrected timely and accurately.
• Assists staff in developing and implementing corrective action plans and follows up as necessary.
• Efficiently manages state resources assigned to their area of responsibility.
• Ensures that personnel, fiscal, administrative rules, regulations, and operating procedures are followed.
• Resolves issues from internal and external customers.
• Incumbent must have a detailed knowledge of the eligibility process and procedures for Public Assistance Programs.
• Successfully completes all required training and monitors current recovery trends.
• Effectively utilizes public, private, and confidential data systems in conducting investigations of claims.
• Provides training related to recovery of benefits as a result of fraud, household error or agency error as appropriate.
• Performs other duties as required.

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates effective interpersonal and communication skills and a demeanor conductive to a positive work environment.
• Detailed knowledge of the public assistance eligibility process and procedures and have expertise in the use of the eligibility computer system.
• Detailed knowledge of the computer systems associated with the Office of Public Benefits Integrity and use those systems with proficiency
• Knowledge of methods of compiling, organizing and analyzing data for the purpose of monitoring and evaluating staff and new anti-fraud initiatives.
• Knowledge of investigative techniques relating to public benefits eligibility and eliminating waste, fraud, and abuse.
• Knowledge of federal disaster policies, DCF OPBI and public assistance program policies, Florida Statutes, and applicable Code of Federal Regulations that pertain to public assistance programs.
• Knowledge of administrative and criminal procedures relating to relevant state statutes and program Federal Code of Regulations.
• Ability to communicate effectively, orally and in writing, and the ability to prepare case notes/reports.
• Ability to lead, supervise and manage people
• Ability to testify effectively as a Subject Matter Expert in their area at applicable Administrative Hearings and Criminal Proceedings.
• Ability to establish and maintain effective working relationships with internal and external customers.
• Ability to deal with the public in a tactful, courteous and effective manner.
• Ability to manage responsibilities and assist others effectively in high stress situations for extended periods of time. Ability to analyze problems comprehensively and recommend solutions /change(s) quickly and effectively.
• Ability to demonstrate sound judgment and decision making, weighing the costs and benefits of a potential action. Ability to be flexible and prioritize workloads.
• Ability to educate and train staff.
• Ability to listen effectively uses active listening skills.
• Ability to actively seek ways to help people; service orientation mindset.
• Ability to maintain strict confidentiality.

The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.

DCF EMPLOYMENT DISCLOSURES

The Department of Children and Families is a tobacco‑free environment.

US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.

SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: http://www.sss.gov .

RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re‑employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.

BACKGROUND SCREENING It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department. Background investigations shall include, but not be limited to, fingerprinting for state and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees will be retained in state and national RAP Back program, providing real‑time arrest hit notifications.

BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self Sufficiency Program will have a Benefit Recovery check completed to validate current or former government assistance case information before completing the hiring process.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug‑Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location: MIAMI, FL, US, 33135 TAMPA, FL, US, 33604 ORLANDO, FL, US, 32821 TAMPA, FL, US, 33619 PENSACOLA, FL, US, 32507 TAMPA, FL, US, 33680 NORTH MIAMI, FL, US, 33161 ORLANDO, FL, US, 32803 DAYTONA BEACH, FL, US, 32117 JACKSONVILLE, FL, US, 32208 TALLAHASSEE, FL, US, 32309 TAMPA, FL, US, 33613 PENSACOLA, FL, US, 32501 JACKSONVILLE, FL, US, 32250 TAMPA, FL, US, 33610 PENSACOLA, FL, US, 32514 NORTH MIAMI BEACH, FL, US, 33160 JACKSONVILLE, FL, US, 32259 JACKSONVILLE, FL, US, 32225 LARGO, FL, US, 33774 MIAMI, FL, US, 33181 MIAMI, FL, US, 33184 ORLANDO, FL, US, 32811 JACKSONVILLE, FL, US, 32202 TALLAHASSEE, FL, US, 32305 MIAMI, FL, US, 33166 TAMPA, FL, US, 33615 GAINESVILLE, FL, US, 32606 PENSACOLA, FL, US, 32534 MIAMI, FL, US, 33125 ORLANDO, FL, US, 32819 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32302 MIAMI, FL, US, 33256 MIAMI, FL, US, 33175 MIAMI GARDENS, FL, US, 33056 JACKSONVILLE, FL, US, 32219 TAMPA, FL, US, 33634 FT LAUDERDALE, FL, US, 33309 TAMPA, FL, US, 33612 MIAMI, FL, US, 33172 JACKSONVILLE, FL, US, 32256 LAUDERDALE LAKES, FL, US, 33313 TALLAHASSEE, FL, US, 32310 DAYTONA BEACH, FL, US, 32118 JACKSONVILLE, FL, US, 32209 TAMPA, FL, US, 33614 MIAMI BEACH, FL, US, 33141 PENSACOLA, FL, US, 32506 PENSACOLA, FL, US, 32512 MIAMI GARDENS, FL, US, 33169 GAINESVILLE, FL, US, 32641 JACKSONVILLE, FL, US, 32218 TALLAHASSEE, FL, US, 32304 ORLANDO, FL, US, 32809 GAINESVILLE, FL, US, 32607 ORLANDO, FL, US, 32806 ORLANDO, FL, US, 32831 JACKSONVILLE, FL, US, 32204 LARGO, FL, US, 33778 JACKSONVILLE, FL, US, 32224 MIAMI, FL, US, 33134 MIAMI, FL, US, 33055 LARGO, FL, US, 33773 MIAMI, FL, US, 33130 DAYTONA BEACH, FL, US, 32124 ORLANDO, FL, US, 32833 TAMPA, FL, US, 34748 PENSACOLA, FL, US, 32526 LAUDERDALE LAKES, FL, US, 33813 LARGO, FL, US, 33777 ORLANDO, FL, US, 32808 MIAMI, FL, US, 33144 MIAMI, FL, US, 33122 JACKSONVILLE, FL, US, 32231 MIAMI, FL, US, 33178 JACKSONVILLE, FL, US, 32205 MIAMI, FL, US, 33157 MIAMI BEACH, FL, US, 33162 JACKSONVILLE, FL, US, 32206 TAMPA, FL, US, 33625 MIAMI, FL, US, 33126 MIAMI, FL, US, 33127 ORLANDO, FL, US, 32835 FORT LAUDERDALE, FL, US, 33315 MIAMI, FL, US, 33131 JACKSONVILLE, FL, US, 32211 GAINESVILLE, FL, US, 32609 MIAMI, FL, US, 33137 PENSACOLA, FL, US, 32502 TAMPA, FL, US, 33602 TAMPA, FL, US, 33672 MIAMI, FL, US, 33142 ORLANDO, FL, US, 32814 JACKSONVILLE, FL, US, 32246 TALLAHASSEE, FL, US, 32317 LAUDERDALE LAKES, FL, US, 33311 ORLANDO, FL, US, 32822 FT LAUDERDALE, FL, US, 33304 MIAMI, FL, US, 33173 MIAMI, FL, US, 33155 GAINESVILLE, FL, US, 32608 TAMPA, FL, US, 33620 TALLAHASSEE, FL, US, 32399 MIAMI, FL, US, 33160 MIAMI, FL, US, 33161 GAINESVILLE, FL, US, 32611 JACKSONVILLE, FL, US, 32226 JACKSONVILLE, FL, US, 33207 MIAMI LAKES, FL, US, 33016 JACKSONVILLE, FL, US, 32254 MIAMI, FL, US, 33138 ORLANDO, FL, US, 32804 TAMPA, FL, US, 33609 JACKSONVILLE, FL, US, 32210 MIAMI, FL, US, 33199 NORTH MIAMI BEACH, FL, US, 33179 MIAMI, FL, US, 33132 ORLANDO, FL, US, 32805 TAMPA, FL, US, 33606 FL, US, 32591 MIAMI, FL, US, 33283 MIAMI, FL, US, 33183 MIAMI, FL, US, 33101 LARGO, FL, US, 33771 SOUTH MIAMI, FL, US, 33143 LAUDERDALE LAKES, FL, US, 33319 PENSACOLA, FL, US, 32504 TALLAHASSEE, FL, US, 32301 TAMPA, FL, US, 33611 FT LAUDERDALE, FL, US, 33316 FT LAUDERDALE, FL, US, 33311 MIAMI, FL, US, 33176 TAMPA, FL, US, 33605 TAMPA, FL, US, 33616 JACKSONVILLE, FL, US, 32244 DAYTONA BEACH, FL, US, 32114 GAINESVILLE, FL, US, 32653 JACKSONVILLE, FL, US, 32216 TAMPA, FL, US, 33607 MIAMI, FL, US, 33165 TALLAHASSEE, FL, US, 32303 ORLANDO, FL, US, 32801 ORLANDO, FL, US, 32825 MIAMI, FL, US, 33136 GAINESVILLE, FL, US, 32601 FORT LAUDERDALE, FL, US, 33301 ORLANDO, FL, US, 32824 ORLANDO, FL, US, 32827 ORLANDO, FL, US, 32818 GAINESVILLE, FL, US, 32605 LARGO, FL, US, 33770 ORLANDO, FL, US, 32807 TAMPA, FL, US, 33626 ORLANDO, FL, US, 32810 TAMPA, FL, US, 33618 MIAMI, FL, US, 33128 JACKSONVILLE, FL, US, 32212 FT LAUDERDALE, FL, US, 33314 MIAMI BEACH, FL, US, 33139 JACKSONVILLE, FL, US, 32221 JACKSONVILLE, FL, US, 32222 DAYTONA BEACH, FL, US, 32120 MIAMI, FL, US, 33147 MIAMI, FL, US, 33162 SOUTH DAYTONA, FL, US, 32119 MIAMI, FL, US, 33150 MIAMI, FL, US, 33186 TALLAHASSEE, FL, US, 32307 ORLANDO, FL, US, 32826 TAMPA, FL, US, 33617 MIAMI, FL, US, 33145 MIAMI, FL, US, 33177 TALLAHASSEE, FL, US, 32312 JACKSONVILLE, FL, US, 32207 MIAMI, FL, US, 33174 TAMPA, FL, US, 33637 TALLAHASSEE, FL, US, 32311 MIAMI, FL, US, 33189 TALLAHASSEE, FL, US, 32316 PENSACOLA, FL, US, 32508 MIAMI, FL, US, 33169 PENSACOLA, FL, US, 32505 ORLANDO, FL, US, 32812 MIAMI, FL, US, 33194 PENSACOLA, FL, US, 32503

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.