INVESTIGATION SPECIALIST I (OPBI) - 60057479

My Florida Families; Lakeland (FL); Presencial; USD 37 000 - 46 000; Tempo integral

Resumo da oferta

The Florida Department of Children and Families (DCF) seeks an Investigation Specialist I for the ESS/OPBI Benefit Recovery Program. The role focuses on researching overpayments in Temporary Cash Assistance, Food Assistance, Medicaid, and Refugee Assistance, and applying program rules to recover funds.

Candidates must meet minimum qualifications, including prior DCF involvement and experience with ESS; travel may be required during disaster responses.

Qualificações

• Must have knowledge of public assistance program objectives and policies.
• Ability to investigate and determine overpayments and eligibility.
• Strong communication and documentation skills.

Responsabilidades

• Investigate referrals for potential overpayment due to fraud or errors.
• Determine overpayment amounts and liabilities based on program rules.
• Prepare referrals and complete reviews for recoupment.

Conhecimentos

Public assistance policy knowledge

Analytical reasoning

Communication skills

Ferramentas

Florida FLORIDA system

Microsoft Office

Descrição da oferta de emprego

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Date: Oct 21, 2026

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website.

Requisition No:886117

Agency: Children and Families

Position Number:60057479

Salary: $41,639.37, in accordance with DCF salary policy

THIS IS A STATEWIDE VACANCY – POSITION LOCATION WILL BE DETERMINED BY SELECTED CANDIDATE LOCATION.
MULTIPLE POSITIONS MAY BE FILLED FROM THIS ADVERTISEMENT.
The Florida Department of Children and Families (DCF) isthe state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking, and public assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.
Within DCF,the Economic Self Sufficiency (ESS) Programhelps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery.
Under the ESS Program,the Office of Public Benefits Integrity (OPBI)is responsible for investigating public assistance fraud or misuse regarding the SNAP (Food Assistance), D-SNAP (Disaster Food Assistance), TANF (Cash Assistance), and Medicaid programs by individuals or merchants.
TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.
*The requested information must be disclosed on the State of Florida Candidate Profile. It is not acceptable to write "see resume" on the Candidate Profile (application). *
Applicants must meet the minimum requirements to be hired for this position.
INVESTIGATION SPECIALIST I – 60048548 – ESS OPBI Benefit Recovery Program
THIS IS NOT A TELEWORK POSITION.
The selected candidate will be required to work at the closest available office location.
This is a full-time position working 40 hours per week.
Business hours are 8:00 am - 5:00 pm EST, Monday - Friday.
The incumbent is a member of the DCF D-SNAP Disaster Response team and, in that capacity, may be required on short notice to perform duties and travel in support of disaster relief. During such events, incumbent may be required to work more than 8 hours per day.
MINIMUM QUALIFICATIONS:

• Must be a current Department of Children and Families employee OR must have been employed with Department of Children and Families within the last year (12 months) or less.
• Must have a minimum of 1 year (12 months) of current Florida DCF ESS experiencedetermining and processing eligibility applicationsfor government assistance programs (Temporary Cash Assistance, Food Assistance, Medicaid and Refugee Assistance) within the last 2 years (24 months) .

PREFERENCE WILL BE GIVEN TO:

• Candidates with a minimum of two years (24 months) of State of Florida Economic Self Sufficiency experience
• Candidates with Office of Public Benefits Integrity experience
• Candidates with experience monitoring and/or reviewing cases for accuracy and correct application of Food Assistance, Cash, and/ or Medicaid policy.
• Candidates who are proficient in using the FLORIDA system and Microsoft Office Suite.

JOB DUTIES AND RESPONSIBILITIES:

This is a professional position in the Benefit Recovery Program within the Economic Self Sufficiency Program that is responsible for investigation, calculation and recovery of overpayment claims for public assistance programs (Temporary Cash Assistance, Food Assistance, Medicaid, and Refugee Assistance) as a result of pre-eligibility and eligibility investigations for Public Assistance applicants/recipients, community complaints or eligibility staff referrals. The incumbent must have a detailed knowledge of the eligibility process and procedures for the Temporary Cash Assistance, Food Assistance, Medicaid, and Refugee Assistance programs, and have expertise in the use of the system of record and other on-line systems. The person occupying this position works to ensure the Benefit Recovery Program is administered in conformity with federal, state, and regional policies.

Duties include, but are not limited to:

• Timely investigates referrals for potential overpayment(s) as a result of fraud, inadvertent household error or agency error.
• Analyzes cases and investigative findings by using specific program policies and procedures to determine who is responsible/liable and reason for the overpayment.Accurately establishes overpayment claims and the dollar amount of overpayments eligible for recoupment, based on current and past Federal and State laws and Public Assistance policies.
• Completes referral reviews and claims in accordance with current program requirements.Takes timely and appropriate corrective action on identified errors through the Quality Management System, management evaluation reviews, and quality control reviews.
• Reviews existing information when available, initiates telephone contacts when necessary to validate information or respond to customer inquiries.Answers general telephone inquiries and exchanges information with other agencies and Department staff. Assists customers and providers with questions or concerns pertaining to overpayments.
• Represents the Department in Fair Hearings or State Attorney cases as assigned.
• Attends and participates in supervisory conferences, meetings, trainings, work groups and quality initiatives, as appropriate.
• Completes other related duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of public assistance program objectives and policies
• Problem-solving techniques
• Training principles and practices
• Goal setting techniques
• Arithmetic
• Skill in operating a personal computer
• Ability to conduct fact-finding interviews
• Accurately prepare and maintain records and reports
• Work with a diverse range of people; adapt to change
• Deal calmly and effectively in high stress situations
• Compose documents or correspondence involving technical information
• Complex arithmetic operations
• Interpret and apply regulatory materials
• Prioritize and meet deadlines
• Establish and maintain effective working relationships
• Communicate effectively orally
• Apply ethical business practices

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTION ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION or RESUME.

It is unacceptable to use the statement "See Resume" in place of entering work history information.

Your People First Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.
• All previous DCF positions must be listed separately. Include the total years in each position along with all required duties.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
• It is unacceptable to use the statement "See Resume" in place of entering work history.

DCF EMPLOYMENT DISCLOSURES

The Department of Children and Families is a tobacco-free environment.

US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired. SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: http://www.sss.gov . RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re‑employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement. BACKGROUND SCREENING It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department. Background investigations shall include, but not be limited to, fingerprinting for state and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees will be retained in state and national RAP Back program, providing real-time arrest hit notifications.

BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self Sufficiency Program will have a Benefit Recovery check completed to validate current or former public assistance case information before completing the hiring process.

If you experience problems applying online, please call the People First Service Center at [phone].

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug‑Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug‑Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

Location:

LAKELAND, FL, US, 33801 DAYTONA BEACH, FL, US, 32124 MIAMI, FL, US, 33138 ORLANDO, FL, US, 32810 LAKELAND, FL, US, 33815 ORLANDO, FL, US, 32805 MIAMI, FL, US, 33199 GAINESVILLE, FL, US, 32609 SOUTH MIAMI, FL, US, 33143 TALLAHASSEE, FL, US, 32316 PENSACOLA, FL, US, 32503 GAINESVILLE, FL, US, 32606 ORLANDO, FL, US, 32808 TAMPA, FL, US, 33634 MIAMI, FL, US, 33135 MIAMI, FL, US, 33173 TAMPA, FL, US, 33672 TAMPA, FL, US, 33615 JACKSONVILLE, FL, US, 32231 PENSACOLA, FL, US, 32514 JACKSONVILLE, FL, US, 32246 TAMPA, FL, US, 33607 JACKSONVILLE, FL, US, 32244 PENSACOLA, FL, US, 32504 MIAMI BEACH, FL, US, 33139 DAYTONA BEACH, FL, US, 32120 PENSACOLA, FL, US, 32502 TAMPA, FL, US, 33617 FL, US, 32591 TALLAHASSEE, FL, US, 32304 JACKSONVILLE, FL, US, 32218 ORLANDO, FL, US, 32827 ORLANDO, FL, US, 32812 MIAMI, FL, US, 33169 TALLAHASSEE, FL, US, 32305 JACKSONVILLE, FL, US, 32254 FORT LAUDERDALE, FL, US, 33301 JACKSONVILLE, FL, US, 32250 JACKSONVILLE, FL, US, 32222 PENSACOLA, FL, US, 32526 MIAMI BEACH, FL, US, 33162 FT LAUDERDALE, FL, US, 33309 MIAMI, FL, US, 33122 MIAMI, FL, US, 33174 JACKSONVILLE, FL, US, 32226 MIAMI GARDENS, FL, US, 33169 TAMPA, FL, US, 33619 LAKELAND, FL, US, 33805 JACKSONVILLE, FL, US, 32211 MIAMI, FL, US, 33136 MIAMI, FL, US, 33256 MIAMI, FL, US, 33189 JACKSONVILLE, FL, US, 32210 MIAMI, FL, US, 33101 NORTH MIAMI, FL, US, 33161 GAINESVILLE, FL, US, 32601 MIAMI, FL, US, 33172 JACKSONVILLE, FL, US, 32206 LAKELAND, FL, US, 33803 TALLAHASSEE, FL, US, 32399 LAUDERDALE LAKES, FL, US, 33311 TALLAHASSEE, FL, US, 32309 ORLANDO, FL, US, 32801 ORLANDO, FL, US, 32814 ORLANDO, FL, US, 32818 FT LAUDERDALE, FL, US, 33314 PENSACOLA, FL, US, 32505 MIAMI, FL, US, 33128 LAKELAND, FL, US, 33808 GAINESVILLE, FL, US, 32608 TAMPA, FL, US, 33625 LAKELAND, FL, US, 33813 MIAMI, FL, US, 33134 FT LAUDERDALE, FL, US, 33311 MIAMI, FL, US, 33126 ORLANDO, FL, US, 32826 JACKSONVILLE, FL, US, 32209 TAMPA, FL, US, 33616 MIAMI GARDENS, FL, US, 33056 TALLAHASSEE, FL, US, 32303 LAUDERDALE LAKES, FL, US, 33313 MIAMI, FL, US, 33131 MIAMI, FL, US, 33144 LARGO, FL, US, 33778 TALLAHASSEE, FL, US, 32301 JACKSONVILLE, FL, US, 32212 TAMPA, FL, US, 33614 TAMPA, FL, US, 33609 MIAMI, FL, US, 33125 MIAMI, FL, US, 33186 MIAMI, FL, US, 33137 TAMPA, FL, US, 33606 TALLAHASSEE, FL, US, 32302 ORLANDO, FL, US, 32833 TAMPA, FL, US, 33626 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32310 MIAMI, FL, US, 33177 MIAMI LAKES, FL, US, 33016 MIAMI, FL, US, 33161 MIAMI, FL, US, 33162 TAMPA, FL, US, 33680 ORLANDO, FL, US, 32821 LARGO, FL, US, 33777 MIAMI, FL, US, 33183 MIAMI, FL, US, 33055 TALLAHASSEE, FL, US, 32307 TAMPA, FL, US, 33605 JACKSONVILLE, FL, US, 32207 ORLANDO, FL, US, 32831 FT LAUDERDALE, FL, US, 33304 LAKELAND, FL, US, 33809 JACKSONVILLE, FL, US, 32256 PENSACOLA, FL, US, 32501 MIAMI, FL, US, 33165 TAMPA, FL, US, 33610 LAKELAND, FL, US, 34761 ORLANDO, FL, US, 32803 MIAMI, FL, US, 33176 TAMPA, FL, US, 33613 NORTH MIAMI BEACH, FL, US, 33179 MIAMI, FL, US, 33175 FORT LAUDERDALE, FL, US, 33315 TALLAHASSEE, FL, US, 32308 ORLANDO, FL, US, 32809 MIAMI, FL, US, 33155 TALLAHASSEE, FL, US, 32312 GAINESVILLE, FL, US, 32641 NORTH MIAMI BEACH, FL, US, 33160 TAMPA, FL, US, 33620 MIAMI, FL, US, 33184 ORLANDO, FL, US, 32824 LARGO, FL, US, 33771 MIAMI, FL, US, 33181 JACKSONVILLE, FL, US, 32208 MIAMI, FL, US, 33160 MIAMI, FL, US, 33194 DAYTONA BEACH, FL, US, 32117 TAMPA, FL, US, 33637 TAMPA, FL, US, 33611 TAMPA, FL, US, 33604 ORLANDO, FL, US, 32819 MIAMI, FL, US, 33178 MIAMI, FL, US, 33147 JACKSONVILLE, FL, US, 32221 GAINESVILLE, FL, US, 32607 ORLANDO, FL, US, 32811 PENSACOLA, FL, US, 32534 PENSACOLA, FL, US, 32506 ORLANDO, FL, US, 32806 FT LAUDERDALE, FL, US, 33316 PENSACOLA, FL, US, 32512 TALLAHASSEE, FL, US, 32317 LARGO, FL, US, 33773 TAMPA, FL, US, 33602 MIAMI, FL, US, 33166 TAMPA, FL, US, 33618 MIAMI, FL, US, 33150 LAUDERDALE LAKES, FL, US, 33319 JACKSONVILLE, FL, US, 32219 ORLANDO, FL, US, 32835 LAKELAND, FL, US, 33811 JACKSONVILLE, FL, US, 32225 MIAMI, FL, US, 33283 GAINESVILLE, FL, US, 32605 GAINESVILLE, FL, US, 32653 DAYTONA BEACH, FL, US, 32114 JACKSONVILLE, FL, US, 32205 JACKSONVILLE, FL, US, 32224 LAUDERDALE LAKES, FL, US, 33813 MIAMI, FL, US, 33145 PENSACOLA, FL, US, 32508 TAMPA, FL, US, 33612 MIAMI, FL, US, 33127 MIAMI, FL, US, 33132 TAMPA, FL, US, 34748 MIAMI, FL, US, 33130 MIAMI, FL, US, 33142 PENSACOLA, FL, US, 32507 MIAMI BEACH, FL, US, 33141 JACKSONVILLE, FL, US, 32202 ORLANDO, FL, US, 32804 JACKSONVILLE, FL, US, 32259 MIAMI, FL, US, 33157 ORLANDO, FL, US, 32807 LARGO, FL, US, 33770 GAINESVILLE, FL, US, 32611 ORLANDO, FL, US, 32825 SOUTH DAYTONA, FL, US, 32119 DAYTONA BEACH, FL, US, 32118 ORLANDO, FL, US, 32822 JACKSONVILLE, FL, US, 32216 JACKSONVILLE, FL, US, 32204 LARGO, FL, US, 33774 JACKSONVILLE, FL, US, 33207

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.