INVESTIGATOR SUPERVISOR - SES - 64003765

State of Florida; Orlando (FL); On-site; USD 52,000; Full time

Job summary

An established industry player is seeking a dedicated Investigator Supervisor to lead a team of investigators in the Orlando area. This role involves overseeing investigations, ensuring compliance with healthcare regulations, and managing personnel effectively. The ideal candidate will have a strong background in regulatory inspections and law enforcement, coupled with excellent leadership skills. Join a mission-driven organization that is committed to improving the health of all Floridians. If you are passionate about making a difference and possess the necessary qualifications, this could be the perfect opportunity for you.

Benefits

Annual and Sick Leave benefits

Nine paid holidays

State Group Insurance options

Retirement plan options

Flexible Spending Accounts

Tuition waivers

Qualifications

• Bachelor's degree required; three years of experience in inspections or investigations.
• Supervisory experience can substitute for investigation experience.

Responsibilities

• Supervise investigators and manage office operations.
• Conduct quality control of investigative files and reports.
• Evaluate evidence and prepare findings for investigations.

Skills

Proficient computer skills

Knowledge of laws and regulations

Interview skills

Conflict resolution

Time management skills

Education

Bachelor’s degree in a related field

Tools

Word

Excel

PowerPoint

Outlook

Job description

INVESTIGATOR SUPERVISOR - SES - 64003765

4 days ago Be among the first 25 applicants

Requisition No: 850624

Agency: Department of Health

Working Title: INVESTIGATOR SUPERVISOR - SES - 64003765

Pay Plan: SES

Position Number: 64003765

Salary: $51,285.78

Posting Closing Date: 04/15/2025

Department of Health

Division of Medical Quality Assurance

Bureau of Enforcement

Investigative Services Unit – Orlando Field Office

Internal Agency Opportunity
Applicants accepted only from Department of Health employees (includes OPS, Career Service, SES or SMS employees).

Your Specific Responsibilities
Incumbent is responsible for supervising investigators. This is accomplished through planning, organizing, staffing, training, motivating, and supervising the personnel and operations of the office. Work is performed under supervision through conferences and review of accomplishments concerning the achievement of the unit and division goals and objectives.

• Responsible for all supervisory duties including, but not limited to, hiring and selection, developing performance plans, conducting performance appraisals, planning, and directing their work, approving leave, and taking disciplinary action as appropriate.
• Conducts comprehensive quality control of files which includes daily review of electronic document queues and uploading final investigative reports to improve efficiencies in line with our strategic priorities.
• Supervises the investigation of complaints lodged against Health Care Practitioners, regulated by Florida Statute 456.
• Meets with assigned personnel on a regular basis, at least weekly, to assess progress, provide guidance and solve problems. Applies discipline to assigned personnel in a fair and effective manner.
• Reviews and assigns cases to investigators.
• Advises subordinates of all policy and procedural changes.
• Delegates when appropriate, assignment, review and quality control of cases, evidence control and other related work.
• Conducts investigations and inspections to assist subordinate investigative staff.
• Evaluates evidence of investigations and prepares reports of findings.
• Receives and reviews all field area investigative reports to determine affected financial statutes and regulations and to make recommendations on courses of action.
• Assists Investigation Manager with assigned complex projects.
• Conducts or assures training is conducted on a regular basis and in accordance with policy and procedure for all assigned personnel.
• Assures Review and Performance Plans are performed on time and are done objectively and fairly to assure achievement of performance standards/expectations. When appropriate, assures performance improvement plans are made on employees falling below standards.
• Assures the office is adequately supplied and furnished with the necessary equipment, property, and forms to accomplish its mission and assures all property is maintained according to policy and procedure.
• Assures office is staffed by experienced personnel through recruiting, interviewing, and hiring in accordance with the Department's policies, procedures, and goals.
• This position has security access to Facebook for research purposes only when conducting investigations.
• Answers public inquiries, makes referrals, makes public speaking engagements, and makes professional contacts to further the goals and mission of the Department. Refers press inquiries to the Public Information Office.
• Performs other related duties as required.

Required Knowledge, Skills, and Abilities:
Proficient computer skills to include Word, Excel, PowerPoint and Outlook; knowledge of computer databases; knowledge and use of the compliance management system and licensing system used by the Agency; knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; understanding written sentences and paragraphs in work related documents; knowledge of laws, legal codes, court procedures and government rules & regulations; communicating effectively with others verbally and in writing; listening to what other people are saying and asking questions as appropriate; ability to establish and maintain effective working relationships with others; knowledge of healthcare industry and healthcare practice standards; knowledge of medical records; interview skills; knowledge of basic investigative techniques, court procedures and requirements; ability to evaluate evidence; knowing how to find information and identifying essential information; conduct fact-finding research; knowledge of the methods of data collection and analysis; organize data into logical format for presentation in reports, documents and other written materials; developing approaches for implementing an idea; basic management principles and practices; conflict resolution to include handling complaints, arbitrating disputes and resolving grievances; motivating, developing, and directing people as they work, identifying the best people for the job; time management skills; ability to prepare and conduct training.

Qualifications

• Bachelor’s degree from an accredited college or university in a related field of study; AND
• Three (3) years of professional experience conducting regulatory inspections or law enforcement investigations
• One (1) year of supervisory experience may substitute for one year of investigation/inspection experience.
• Professional experience as described above can substitute on a year-for-year basis for the required college education.
• Must have a valid Florida State driver's license, satisfactorily complete a background investigation, fingerprinting, and participation in direct deposit are requirements for employment.

Mission
Florida Department of Health Mission, Vision, and Values:
To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision
To be the Healthiest State in the Nation.

Values
I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work
Office location – Orlando, FL
Main counties covered by office – Brevard, Orange, Osceola, and Seminole.

Benefits
The Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers
• And more!

For a complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please Be Advised
Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.
This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check. Successful completion of a drug test is a condition of employment for safety-sensitive positions.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.