INVESTIGATOR II

State of Arkansas; Little Rock (AR); On-site; USD 47,000 - 70,000; Full time

Benefits offered by this job

Pension

Maternity leave

Paid state holidays

Job summary

The Department of Human Services (State of Arkansas) is seeking a DHS Investigator II to conduct eligibility investigations related to SNAP, Medicaid, and TEA programs, including possible fraud. The role emphasizes integrity, confidentiality, and adherence to laws and policies while coordinating with internal teams and external agencies as required.

Qualifications include a bachelor’s degree in a related field with three years of experience, or a high school diploma with four years of

Qualifications

• Bachelor's degree in a related field plus 3 years of investigative experience.
• High School Diploma or GED with 4 years of related investigative experience.
• Specialized certifications may be required.

Responsibilities

• Initiate and execute comprehensive investigations into allegations or emerging issues.
• Plan, organize, and conduct investigations using interviews, surveillance, and document reviews.
• Gather documents, physical evidence, and electronic records while ensuring data integrity.

Skills

Analytical thinking

Communication

Interviewing

Attention to detail

Confidentiality

Ethical standards

Data interpretation

Education

Bachelor's degree in related field

Tools

Investigation tools

Data management software

Digital evidence collection

Job description

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Position Number: 22103146
County: Pulaski
Posting End Date: October 28, 2026

The DHS Investigator II works under the supervision of a DHS Supervisor/Investigator Expert. The DHS Investigator II is responsible for conducting eligibility investigations regarding recipients of the SNAP, Medicaid, and TEA programs which may or may not include suspected recipient fraud allegations. This position is governed by State and Federal Laws and Polices.

• Performs preliminary eligibility investigations for alleged program fraud by contacting employers, neighbors, clients, property managers, etc. Interviews clients and compiles information to document evidence of possible program fraud.
• Engages in field work such as residence verification, employer verification, neighbor verification, etc.
• Reviews information obtained through investigation to establish suspected fraud.
• Documents findings by completing forms and necessary paperwork to report conclusions on eligibility investigations.
• Testifies at Court or Fair Hearings as needed concerning documented findings.
• Performs and completes special investigations projects as required or assigned.
• Performs other duties and/or responsibilities as required or assigned.

The formal education equivalent of a Bachelor's Degree in Business Administration, Public Administration, Personnel Management, or a related field; plus three (3) years experience in the area supervised or a related field.

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Position Information

Job Series: Inspectors and Investigators - Investigators

Class Code: IIV03P

Pay Grade: SGS05

Salary Range: $47,397 - $70,148

Job Summary

The Investigator II is a versatile professional responsible for conducting thorough, unbiased investigations across a range of subjects—including internal compliance issues, employee misconduct, fraud, or other irregular activities. This role involves gathering, analyzing, and synthesizing information from varied sources in an attempt to uncover facts, recommend corrective measures, and support strategic decision-making. Whether working within the public or private sector, the Investigator II ensures that investigations are conducted with integrity, maintaining strict confidentiality and adhering to pre-determined legal and organizational standards.

Primary Responsibilities

Initiate and execute comprehensive investigations into allegations, suspicious activities, or emerging issues.Plan, organize, and execute investigations using a structured methodology, employing various techniques such as interviews, surveillance, and document reviews.Gather relevant documents, physical evidence, and electronic records while ensuring the integrity of data.Analyze findings to establish factual patterns and identify potential risks or deviations from established standards.Prepare clear, concise, and detailed investigation reports summarizing methodologies, findings, and suggested corrective actions.Maintain meticulous records of investigative processes, evidence logs, and follow-up outcomes for accountability and potential legal review.Work closely with internal personnel, external agencies, or law enforcement when required to advance investigations.Communicate effectively with a variety of assorted personnel by presenting findings in meetings, hearings, or court proceedings if necessary.Ensure all investigation activities are conducted within the boundaries of relevant laws, regulations, and organizational policies.Maintain a high level of integrity and confidentiality throughout the investigative process.Stay updated on emerging investigative tools, techniques, and regulatory changes.Propose enhancements to investigative protocols and best practices to improve overall efficiency and accuracy.

Knowledge and Skills

Exceptional ability to analyze complex information, identify patterns, and draw logical conclusions from multifaceted data.Excellent verbal and written communication skills to effectively conduct interviews, document findings, and present clear, compelling reports.Strong observational skills with the capacity to detect inconsistencies and nuances that may be critical to the investigation.Familiarity with modern investigative tools, data management software, and digital evidence collection techniques.Commitment to upholding the highest ethical standards, maintaining confidentiality, and handling sensitive information responsibly.Proven aptitude to think critically and solve problems efficiently, particularly when under pressure or facing complex investigative scenarios.

Minimum Qualifications

High School Diploma or GED.

Minimum of 4 Years of relevant investigative experience is required. This may include practical experience in law enforcement, corporate compliance, internal audit, or a similar investigative role.

Specialized certifications (e.g., Certified Fraud Examiner, Certified Forensic Investigator) may be required.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure/Certifications

N/AOTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.