Investigator/Adjuster

Milwaukee County; Milwaukee (WI); On-site; USD 68,000 - 87,000; Full time

Job summary

An established industry player is seeking a dedicated Investigator/Adjuster to join their team. This role involves evaluating claims filed against the city for bodily injury and property damage, ensuring fair settlements or denials. The ideal candidate will possess strong analytical and negotiation skills, with a background in insurance adjustment practices. This position offers a chance to make a significant impact within the community while working in a supportive and inclusive environment. If you are passionate about public service and have the skills to navigate complex claims, this opportunity is perfect for you.

Benefits

Wisconsin Retirement System (WRS) Defined Benefit Pension Plan

Qualifications

• Bachelor’s degree in a relevant field and one year of adjusting experience required.
• Knowledge of insurance practices and laws is essential.

Responsibilities

• Evaluate claims for bodily injury and property damage, providing recommendations.
• Draft correspondence and negotiate settlements with claimants.

Skills

Insurance adjustment practices

Negotiation skills

Analytical skills

Communication skills

Knowledge of laws and regulations

Investigative methods

Ability to maintain confidentiality

Education

Bachelor’s Degree in business, accounting, criminal justice, or related field

One year of full-time adjusting experience

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

The City of Milwaukee is proud to employ a diverse workforce dedicated to delivering exceptional service to its residents. If you are passionate about being part of an inclusive team of public servants, please consider the following opportunity.

Purpose

The Investigator/Adjuster evaluates all claims filed against the City for bodily injury and/or property damage arising from a general liability or vehicular accident, providing recommendations and concluding each by settlement or denial.

Essential Functions

1. Analysis and Administration
2. Process a high volume of claims filed against the City, from initial contact with the claimant to settlement or denial.
3. Draft correspondence, write denial letters to claimants and their attorneys, and draft recommendation letters to the Common Council.
4. Review medical reports, establish the value of injury claims, and negotiate settlements.
5. Analyze claims data and investigative reports from City departments.
6. Serve as a resource to assist city departments with billing for damages.
7. Refer physical inspection of property damage to an approved vendor when field inspection is necessary and review property damage estimates.
8. Oversee the work of one clerical staff member by assigning duties, outlining methods, directing work in progress, monitoring progress of assigned work, and reviewing completed work.
9. Investigation and Claimant Communication
10. Serve as the first point of contact by responding to questions and complaints from claimants.
11. Contact claimants or their attorneys, witnesses, and city personnel as required during the investigation.
12. Inspect property damage and accident sites, take photos, and canvass for witnesses.
13. Answer claim status requests and other general inquiries.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the ADA Amendments Act (ADAAA) of 2008.

Conditions of Employment

Required to file a statement of economic interests per the Milwaukee Code of Ordinances Chapter 303 - Code of Ethics.

• Bachelor’s Degree in business, accounting, criminal justice, risk management, or a closely related field from an accredited college or university.
• One year of full-time adjusting experience in property, casualty, and/or commercial line insurance in a professional setting.

Equivalent combinations of education and experience may be considered.

NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates’ education as part of the background screening process before extending any job offers.

Knowledge, Skills, Abilities & Other Characteristics

Technical

• Knowledge of insurance adjustment practices and principles for claims adjusting.
• Knowledge of applicable laws, statutes, regulations, ordinances, and case law.
• Knowledge of investigative methods, procedures, policies, and laws governing general liability claims under s. 893.80, Wis. Stats.
• Knowledge of methods and techniques of general liability investigations and the applicable statute of limitations.
• Ability to negotiate settlements.
• Ability to prepare and maintain records, including investigative reports, activity logs, and settlement requests.
• Ability to obtain claimant statements and respond to correspondence and telephone inquiries.
• Ability to gather evidence from various sources, organize, verify, analyze, and draw conclusions.
• Ability to read and interpret work-related documents including insurance policies, police reports, medical records, and bills.
• Ability to use reasoning to gather information; apply laws, rules, and regulations; and make independent determinations.
• Ability to utilize computer software, including databases and Microsoft Office products such as Word, Excel, and Outlook.

Lead Worker/Leadership

• Ability to plan and coordinate work of others to assist with the claims process.
• Ability to appropriately assign duties, outline methods, direct work in progress, monitor progress, and review completed work.
• Maintain confidentiality regarding personnel matters.
• Foster an environment of inclusion where all employees are treated respectfully, valued for their strengths, and can safely express themselves.

Communication and Interpersonal Skills

• Written communication skills to develop correspondence, document investigations, and create reports.
• Ability to maintain effective, positive relationships with claimants, colleagues, and other city officials.
• Verbal communication skills to convey information effectively and respond to questions and concerns.
• Ability to work cooperatively with coworkers and residents from diverse backgrounds.
• Active listening skills to understand information presented by others.
• Persuasion and negotiation skills within given parameters.

Judgment/Organization/Analytical Skills

• Effective use of independent judgment.
• Ability to perform well under pressure and handle difficult interactions.
• Gather data from multiple sources and implement appropriate actions.
• Complete a high volume of claims within strict deadlines.
• Plan and organize work, adapt to changing priorities, and achieve objectives within deadlines.
• Maintain integrity, honesty, and confidentiality.
• Serve as an effective steward of city resources.

The current salary range (Pay Range 2IX) is $68,244-$86,854 annually, and the resident incentive salary range for City of Milwaukee residents is $70,292-$89,460 annually. Appointment above the minimum is possible based on experience and qualifications and is subject to approval.

Benefits

The City of Milwaukee offers a comprehensive benefit program including:

• Wisconsin Retirement System (WRS) Defined Benefit Pension Plan

The Selection Process

Will be job-related and may include evaluation of education, experience, responses to questions, written or performance tests, structured interviews, or other assessments. The Department of Employee Relations reserves the right to call only the most qualified candidates for interviews and tests. Selection weights will be determined after further job analysis.

Initial Filing Date

The process will begin as soon as practical after the deadline. Applications may be reviewed and recruitment continued until needs are met. Qualified applicants will be notified of interview details. Applicants are responsible for attending all scheduled phases.

• For assistance with applications, contact the Department of Employee Relations at [phone] or [e-mail].
• Department location: City Hall, 200 E. Wells St., Room 706, Milwaukee, WI 53202.

Conclusion

EEO = 204

The City of Milwaukee values diversity and is an equal opportunity employer.

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