Investigative Analyst - Mail Theft Triage and Maintenance Support

AMA - Arizona Multihousing Association; Phoenix, Northern (AZ, KY); Hybrid; USD 70,000 - 73,000; Full time

Job summary

KACE is seeking an Investigative Analyst for Mail Theft Triage and Maintenance Support in Phoenix, AZ. The role supports volume attack mail theft investigations, coordinating with USPS Maintenance, triaging recovered mail, processing evidence, and executing Victim Notification services. A Bachelor's degree and 3 years of experience are required.

Occasional non-core hours and weekend support may be required. Security clearance: Moderate Background Investigation (MBI).

Qualifications

• A Bachelor’s Degree from an accredited college or university AND a minimum of (3) three years of work experience.
• Ability to organize information and communicate results effectively orally and in writing.
• Significant demonstrated experience will be considered in lieu of the education requirement.

Responsibilities

• Maintain mail receptacle security by coordinating with USPS, HOA, and management to upgrade or replace mail receptacles.
• Review mail theft crime reports and analyze data to identify risk areas and upgrade units with security features.
• Triage recovered mail to identify evidentiary value, contact customers, and coordinate retention authorization.
• Process mail theft case evidence (photocopying, data entry, disposition).
• Enter Victim Entry Services (VES) data and coordinate Victim Notification mailings.

Skills

Federal statutes

Oral and written communication

Internet & database research

Investigative result analysis

Civil & criminal case development

Analytical techniques

Support for investigations

MS Office (Excel, Word, PowerPoint)

USPS Mail Theft knowledge

Education

Bachelor’s Degree + 3 years experience

Tools

Microsoft Office

Job description

Title: Investigative Analyst – Mail theft Triage and Maintenance Support

Location: Phoenix, AZ

Security Clearance: Moderate Background Investigation (MBI)

Due to the nature of law enforcement work and operation, position may require occasional support outside of core working hours, as well as intermittent weekend support, mission dependent.

Salary: Approximately $ 70,000-73,000/Annually

Level: ISA I-C

Division: Analytics

About KACE:

KACE delivers technology-enabled mission services that advance public health, public safety, and national security, combining our large-scale operational capabilities with advanced technologies and data insights to meet the government’s most complex challenges.

At KACE, purpose and service are at the heart of everything we do, and every role plays a part in the mission. Our employees bring a wide range of skills, experiences, and perspectives to the critical government operations we support, making a measurable impact every day. This is purpose-driven work, and we are committed to delivering a workforce that is mission-focused, accountable, and dedicated to advancing the nation’s safety, security, and performance.

We’re proud to be certified as a Great Place to Work! This is an honor that reflects the voices of our employees and the culture we’ve built together. This certification recognizes our commitment to creating an inclusive, supportive, and engaging workplace where employees feel valued, heard, and empowered. At KACE, being a Great Place to Work means we prioritize professional growth, celebrate achievements, encourage collaboration, and foster an environment where innovation thrives.

The KACE Way is our commitment to our employees, to our customers, and to our communities. Join KACE and make a difference!

Job Summary:

The Mail Theft Triage and Maintenance Support position provides task-specific support for volume attack Mail Theft investigations in the Inspection Service field division offices. The analyst will augment career staff to ensure mail receptacles identified by the Inspection Service as requiring repair or are vulnerable to theft receive the appropriate repair or security enhancement, coordination with USPS Maintenance, the timely triage of recovered mail, the processing of evidence, and the execution of related Victim Notification support activities.

Essential Functions and Responsibilities:

The position is narrowly defined to address known challenges regarding mail receptable maintenance security, triage of recovered mail, processing of mail theft evidence and the execution of VES support activities.

Skills and Ability Requirements

• General knowledge of federal statutes;
• Ability to communicate orally and in writing sufficient to express thoughts and ideas to a variety of people;
• Proficiency conducting research on the internet and commercial as well as public databases;
• Ability to assist in the analysis of investigative results and present sound recommendations for additional investigative action;
• Ability to assist in the development of civil and/or criminal cases for prosecution;
• Ability to perform the appropriate analytical techniques or methods;
• Ability to support complex criminal and/or civil investigations;
• Ability to effectively work with direct supervision;
• Ability to support the preparation of a final work product;
• Proficiency with Microsoft Office products (Excel, Word, PowerPoint);
• Knowledge of the US Postal Service and Mail Theft Investigations is desired

Mail receptacle security:

• Ensure relevant USPS stakeholders are notified of Mail Receptacle break-ins; liaison with Home Owner Associations, Apartment Complex Managers, etc., to identify and facilitate Mail receptacle upgrades or replacements; coordinate and maintain relationships with mailbox venders, USPS Engineering, and USPS Maintenance; assist with the ordering, deployment, and tracking of keys and locks for each appropriate unit.
• Monitor the time needed to replace damaged mail receptacles; streamline and troubleshoot the repair and replacement process to achieve established standards; verify equipment repairs, replacements, and upgrades were completed as planned.
• Monitor and track USPS Arrow Key accountability.

Mail theft reporting and analysis:

• Review of mail theft related crime reporting; ensure Break-in Reports are complete and entered into supporting systems; analyze data to identify risk areas; designate units to be upgraded with enhanced security features.

Triage of recovered mail:

• Identify mail of evidentiary value, contact customers, and coordinate authorization to retain.
• Document & return mail to customers.
• Communications with customers will be via email and letter mail.

Processing of Mail Theft Case evidence:

• Photocopying, data entry, disposition, etc.

Victim Entry Services (VES):

• VES data entry.
• Coordinate Victim Notification Mailings.

Other duties as assigned consistent with mail theft investigation administrative support.

Minimum Qualifications & Skills:

• A Bachelor’s Degree from an accredited college or university AND a minimum of (3) three years of work experience.
• Ability to organize information and communicate results effectively orally and in writing.
• Significant demonstrated experience will be considered in lieu of the education requirement.

Clearance:

Applicants selected may be subject to a government background investigation and may be required to meet the following conditions of employment.

Security Requirements/Background Investigation Requirements:

• Must be a U.S Citizen.
• Favorable credit check for all cleared positions
• Successfully passing a background investigation including drug screening.
• Residency Requirement: Must have resided in the United States for the past five (5) years without residing outside of the United States for six (6) or more consecutive months during that period.

Physical Requirements/Working Conditions:

• Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees.
• Climbing/Stooping/Kneeling: 10% of the time.
• Lifting/Pulling/Pushing: 10%
• Fingering/Grasping/Feeling: Must be able to write, type, and use a telephone system 100% of the time.
• Sitting: Sitting for prolonged and extended periods of time.

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management may revise duties as necessary without updating this job description.

For more information about the company please visit our website at www.kacecompany.com

KACE is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.

KACE complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].