Inventory Quality Lead

FCP Euro Inc.; Milford (CT); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

PTO & Paid Sick Time

401(k) with company match

Employee discount

Job summary

FCP Euro is seeking an Inventory Count Quality Lead to join our Distribution Center - Inventory department. In this role, you will work alongside the Inventory Leadership team to improve inventory accuracy, efficiency, and overall health while guiding the Inventory Quality team.

You will oversee daily ICQA operations, coordinate cycle counts, analyze error trends, support outbound verification, and train staff.

Qualifications

• 3+ years of inventory experience including counting and stock efficiency.
• Experience leading or training team members.
• Strong attention to detail and problem solving.
• Excellent verbal and written communication; able to present findings to management.
• Proficiency in Google Workspace or Microsoft Office; WMS experience preferred.
• Ability to move up to 60 lbs; forklift operations readiness.

Responsibilities

• Lead daily ICQA operations and coach team members.
• Manage daily cycle counts and inventory health goals.
• Coordinate with FC Leads on staffing and operational challenges.
• Maintain inventory reviews, project logs, and progress toward quarterly goals.
• Maintain production and inventory reports and ensure timely updates in Zendesk and Jira.
• Analyze error trends and coordinate corrective actions.
• Train employees on processes and safety; assess performance.
• Provide operational guidance in management absence.

Skills

Inventory experience

Team leadership

Attention to detail

Communication skills

WMS experience

Google Workspace / MS Office

PIT operation familiarity

Lifting 60 lbs

Education

High School Diploma

Forklift Certification

Valid Driver's License

Tools

WMS software

Google Workspace

Microsoft Office

Job description

FCP Euro is seeking an Inventory Count Quality Lead to join our Distribution Center - Inventory department. In this role, you will work alongside the Inventory Leadership team and other Fulfillment Center (FC) leaders to improve inventory accuracy, operational efficiency, and overall inventory health. You will share responsibility for the presentation, organization, and cleanliness of physical inventory and electronic records. As a Lead, you will guide the Inventory Quality team to achieve KPIs, meet goals, develop team members, support management operationally, and spearhead quality initiatives.

FCP Euro is the trusted home and online destination for European car owners and professionals. Family-owned since 1986, our mission is to make European vehicle ownership more enjoyable and enduring by delivering the highest quality parts, knowledge, and support people can rely on. At FCP Euro, we exist to empower owners and professionals with the confidence and support to care for their European cars properly. That commitment has made us more than a retailer, but a long-term partner for those who value quality, expertise, and trust throughout the life of their vehicle.

Key Responsibilities & Accountabilities

• Lead daily ICQA operations by setting expectations, assigning work, monitoring KPIs, and coaching team members.
• Lead count teams with daily cycle count projects.
• Coordinate with FC Leads, management, and evening teams on inventory impacts, staffing needs, and operational challenges.
• Oversee daily inventory reviews, project logs, weekly assignments, and progress toward quarterly inventory health goals.
• Maintain production and inventory reports, complete Standard Work, and ensure timely, accurate Zendesk updates and Jira product error tickets.
• Analyze IB and OB error trends by location, section, inventory type, and associate; coordinate targeted counts and corrective actions.
• Support outbound order verification, quality audits, and pick/pack error resolution, prioritizing complex and urgent orders.
• Train employees on processes, safe work practices, and department expectations; assess performance and identify training gaps.
• Provide operational guidance, escalated issues, and oversee inventory operations in management’s absence.

Experience & Skill Requirements

• 3+ years of inventory experience, including counting, replenishment, and/or stock efficiency.
• Prior experience leading or training team members.
• Strong attention to detail, analytical skills, and the ability to identify root causes and improve processes.
• Strong verbal and written communication skills, including presenting findings and solutions to management.
• Proficiency in Google Workspace or Microsoft Office; WMS experience preferred.
• Ability to move up to 60+ lbs.
• Valid driver’s license and willingness and ability to train on warehouse machinery, including powered industrial trucks (PIT).

Required Education & Certifications

• High School Diploma
• Forklift Certification
• Valid Driver's License

Benefits & Perks

• Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees. Company HSA contribution.
• 120 hours of PTO (Paid Time Off), 40 hours of Paid Sick Time, plus Company Holidays
• 401(k) with Company deposit and match.
• Discounted prices on our catalog of European car parts.

Compensation

• $23/hr + depending on experience
• Quarterly bonus opportunity of up to $900

FCP Euro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any kind on the basis of race, color, religion, sexual orientation, sex, gender identity or expression, national origin, cultural heritage, ancestry, political belief, age, marital status, family status, pregnancy, physical or mental disability, intellectual disability, learning disability, veteran status or any other characteristic protected by the law.