Inventory Count Quality Associate (ICQA)

FCP Euro Inc.; Milford (CT); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

PTO & sick leave

401k with company match

Employee discount

Job summary

FCP Euro is seeking an Inventory Count Quality Associate to work with the Inventory Leadership team to optimize fulfillment center operations and improve inventory health. This role shares responsibility for the presentation, organization, and accuracy of physical inventory and electronic records, and aims to elevate customer experience by reducing errors.

Responsibilities include verifying outbound orders, auditing picked/packed items, validating bin contents, and documenting findings.

Qualifications

• 2+ years of inventory experience including cycle counting, replenishment, and stock optimization.
• Ability to identify process gaps, investigate root causes, and support corrective actions.
• Strong attention to detail and ability to manage multiple priorities.
• Proficiency in Google Workspace or Microsoft Office.
• Ability to work independently and collaborate across warehouse teams.
• Must possess a valid driver’s license.
• WMS and barcode scanner experience preferred.

Responsibilities

• Verify outbound orders for SKU, quantity, condition, and accuracy before shipment.
• Audit picked and packed orders to identify errors and confirm quality standards.
• Investigate pick/pack discrepancies and coordinate corrections with Outbound teams.
• Validate bin contents, item labels, and inventory quantities against system records.
• Identify damaged, mislabeled, misplaced, or mixed inventory and coordinate resolution.
• Document audit findings, corrective actions, and recurring defects in Quality Trackers.
• Review inventory movements and transaction history to identify the source of discrepancies.
• Support cycle count efforts.
• Complete nightly, high priority inventory audits.
• Verify inventory accuracy following replenishment, transfers, and location changes.
• Escalate recurring quality issues and inventory risks to the Quality Lead.
• Provide timely feedback to operational teams to help prevent repeat errors.
• Follow inventory adjustment procedures and maintain accurate supporting documentation.
• Partner with Inbound, Outbound, Replenishment, and Reverse Logistics to resolve inventory issues.
• Confirm corrective actions are completed and verify that affected inventory or orders are accurate.
• Recommend improvements to bin organization, labeling, and product placement to reduce errors and improve operational flow.

Skills

Inventory management

Cycle counting

Attention to detail

Communication skills

Root cause analysis

Cross-team collaboration

WMS experience

PIT training

Driver's license

MS Office

Tools

WMS

Barcode scanners

Google Workspace

MS Office

Job description

The Inventory Count Quality Associate will work alongside the Inventory Leadership team to optimize FCP Euro fulfillment center operations and improve inventory health. Alongside the Inventory Leadership team, this role shares responsibility for the presentation, organization, and cleanliness of physical inventory and electronic records. This role also has an accountability to positively influence all fulfillment center operations by analyzing errors identified through picked, packed or shipped orders. They will also aim to reduce margin erosion and operating expenses by identifying critical areas for stock optimization (including sales velocity, value, and product composition). Lastly, the Inventory Quality Associate must be committed to elevating customer experience by working in tandem with the CX teams.

FCP Euro is the trusted home and online destination for European car owners and professionals. Family-owned since 1986, our mission is to make European vehicle ownership more enjoyable and enduring by delivering the highest quality parts, knowledge, and support people can rely on. At FCP Euro, we exist to empower owners and professionals with the confidence and support to care for their European cars properly. That commitment has made us more than a retailer, but a long-term partner for those who value quality, expertise, and trust throughout the life of their vehicle.

Responsibilties and Duties

• Verify outbound orders for SKU, quantity, condition, and accuracy before shipment.
• Audit picked and packed orders to identify errors and confirm compliance with quality standards.
• Investigate pick/pack discrepancies and coordinate corrections with Outbound teams.
• Validate bin contents, item labels, and inventory quantities against system records.
• Identify damaged, mislabeled, misplaced, or mixed inventory and coordinate resolution.
• Document audit findings, corrective actions, and recurring defects in Quality Trackers.
• Review inventory movements and transaction history to identify the source of discrepancies.
• Support cycle count efforts.
• Complete nightly, high priority inventory audits.
• Verify inventory accuracy following replenishment, transfers, and location changes.
• Escalate recurring quality issues and inventory risks to the Quality Lead.
• Provide timely feedback to operational teams to help prevent repeat errors.
• Follow inventory adjustment procedures and maintain accurate supporting documentation.
• Partner with Inbound, Outbound, Replenishment, and Reverse Logistics to resolve inventory issues.
• Confirm corrective actions are completed and verify that affected inventory or orders are accurate.
• Recommend improvements to bin organization, labeling, and product placement to reduce errors and improve operational flow.

Qualifications and Skills

• 2+ years of inventory experience, including cycle counting, replenishment, and/or stock optimization.
• Ability to identify process gaps, investigate root causes, and support corrective actions.
• Strong attention to detail and ability to manage multiple priorities.
• Strong verbal and written communication skills, including presenting findings and potential solutions to management.
• Ability to verify outbound order accuracy and maintain accurate inventory and audit records.
• Ability to lift and move items weighing up to 60+ lbs.
• Willingness and ability to complete training and certification on powered industrial trucks (PIT) and other warehouse equipment.
• Must possess a valid driver’s license.
• Proficiency in Google Workspace or Microsoft Office.
• Ability to work independently and collaborate across warehouse teams.
• Warehouse Management System (WMS) and barcode scanner experience preferred.

Benefits and Perks

• Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees. Company HSA contribution.
• 120 hours of PTO (Paid Time Off), 40 hours of Paid Sick Time plus Company Holidays
• 401k with Company deposit and match.
• Discounted prices on our catalog of European car parts!

Compensation

• $20/hr+ based on prior experience and qualifications
• Quarterly Bonus Opportunity of $750

FCP Euro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any kind on the basis of race, color, religion, sexual orientation, sex, gender identity or expression, national origin, cultural heritage, ancestry, political belief, age, marital status, family status, pregnancy, physical or mental disability, intellectual disability, learning disability, veteran status or any other characteristic protected by the law.