Inventory Planner & Customer Success Specialist

DSV Road GmbH; Hillsboro (OR); On-site; USD 47,000 - 64,000; Full time

Job summary

DSV – Global Transport and Logistics in Hillsboro, USA, is seeking a Customer Service Specialist, Inventory Planner to manage material stocking levels and forecast-driven purchasing to support operations. You will liaise with engineers, buyers, and suppliers to ensure material availability while minimizing inventory investments.

The role emphasizes high-quality customer service to internal and external clients, with responsibilities spanning ERP reporting, demand planning, and cycle counts to

Qualifications

• Bachelor's degree from an accredited college in a related discipline with 2 years of professional experience; or equivalent combination of education and work experience.
• Three (3) years of industry experience in a direct or cross‑functional capacity.
• Proficient in ERP systems and Microsoft Excel.

Responsibilities

• Generates reports in ERP system and exports to Excel, reviews and analyzes data and responds accordingly
• Initiates, reviews and processes Purchase Demand/Requisitions
• Manages inventory levels and planning, matching forecast demand with on hand, on order, or in transit quantities
• Effectively communicates with clients both verbally and in writing
• Acts as the primary customer contact regarding forecast, new part adds, Min/Max levels, reorder points, backorders, obsolescence, etc.
• Communicates with engineers, tool owners, buyers, and commodity managers to review forecast, consumption history, material changes, new part adds, etc.
• Collaborates with warehouse, shipping/receiving staff to process material returns/repairs, which may include packing, preparing material for shipment and communication with supplier
• Informs the appropriate individuals (buyers, site leads, managers) of any issues related to material shortages that may cause an out of stock or machine down situation
• Coordinates and performs cycle counts and physical inventories to ensure the accuracy of inventory assets
• Researches inventory inaccuracies and reconciles accordingly
• Maintains accurate and timely data in the ERP system including master records, BOM's, etc.
• Manages material quality issues, providing strategic analysis and recommendations for continuous improvement initiatives
• Identifies & develops material savings projects to generate cost savings and efficiency improvements

Skills

Excel

ERP system experience

Education

Bachelor's degree in related discipline

Job description

DSV – Global Transport and Logistics in Hillsboro, USA, is seeking a Customer Service Specialist, Inventory Planner to manage material stocking levels and forecast-driven purchasing to support operations. You will liaise with engineers, buyers, and suppliers to ensure material availability while minimizing inventory investments.

The role emphasizes high-quality customer service to internal and external clients, with responsibilities spanning ERP reporting, demand planning, and cycle counts to