- Provides tailored customer support, maintains customer data, and responds to customer inquiries.
- Reviews backorder status reports on a daily basis and takes appropriate action to escape backorders no meeting customer requirements.
- Receives and processes order cancellations, provides status updates and modifications, and conducts follow-up on customer receipt.
- Investigates, coordinates and releases Sales Orders that inhibit flow through automated systems.
- Applies DLA expedite policy and other standard operating procedures to request expedite actions within supply chains and/or emergency issuance from controlled stock.
- Recommends use of alternative sources of supply when faced with long lead times and identifies potential sources of supply for emergency requirements for which there is an order.
- Reviews performance metrics and takes action to improve processes when performance falls below goal.
- Provides input to higher graded CSSs regarding cause analysis findings in areas requiring performance Improvement.
- Prepares briefings with background, recommendations, statistical data, charts, and graphs; writes detailed reports on assignment status and issues identified during the work.
- Coordinates with key storage and distribution personnel to resolve discrepancies and routine problems.
Duties
- Provides tailored customer support, maintains customer data, and responds to customer inquiries.
- Reviews backorder status reports on a daily basis and takes appropriate action to escape backorders no meeting customer requirements.
- Receives and processes order cancellations, provides status updates and modifications, and conducts follow-up on customer receipt.
- Investigates, coordinates and releases Sales Orders that inhibit flow through automated systems.
- Applies DLA expedite policy and other standard operating procedures to request expedite actions within supply chains and/or emergency issuance from controlled stock.
- Recommends use of alternative sources of supply when faced with long lead times and identifies potential sources of supply for emergency requirements for which there is an order.
- Reviews performance metrics and takes action to improve processes when performance falls below goal.
- Provides input to higher graded CSSs regarding cause analysis findings in areas requiring performance Improvement.
- Prepares briefings with background, recommendations, statistical data, charts, and graphs; writes detailed reports on assignment status and issues identified during the work.
- Coordinates with key storage and distribution personnel to resolve discrepancies and routine problems.
Requirements
Conditions of employment
- Must be a U.S. citizen
- Tour of Duty: Set Schedule
- Security Requirements: Non-Critical Sensitive
- Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
- Fair Labor Standards Act (FLSA): Non-Exempt
- Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
- Recruitment Incentives: Not Authorized
- Bargaining Unit Status: No
- Selectees are required to have a REAL ID or other acceptable identification documents to access certain federal facilities. See https://www.tsa.gov/real-id for more information.
- You will be a Mission Essential employee. This requires you to work during an emergency to ensure continuation of essential functions. You may be required to work at the designated duty location, a telework site, or an alternate location/facility.
- Defense Acquisition Workforce position. Must complete DoD certification and other requirements. See Addtl Info.
Qualifications
To qualify for an Inventory Management Specialist your resume and supporting documentation must support: B. Education Substitution: Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. Education must be from a college or university accredited by an organization approved by the U.S. Department of Education. See http://ope.ed.gov/accreditation/Search.aspx. If using education to meet basic qualifications, YOU MUST SUBMIT A TRANSCRIPT as supplemental documentation. To qualify based on education in lieu of specialized experience, you must possess a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LLB. or J.D., if related.
- Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To qualify at the GS-09 level, applicants must possess one year of specialized experience equivalent to the GS-07 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes:
- Experience in retail supply and inventory management functions, material coordination, awaiting parts (AWP/MICAP) procedures, supporting repair programs and local purchase/local manufacturer processes.
- Experience in performing tailored customer support functions relating to consumable and/or exchangeable parts required for depot maintenance and repair activities.
- Experience in Order Fulfillment (including distribution system and ordering applications).
- Combination: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for grade level GS-09, and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grade GS-09.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
Are you using your education to qualify? You MUST provide transcripts or other documentation to support your educational claims. Unless otherwise stated: Unofficial transcripts are acceptable at time of application.
GRADUATE EDUCATION: One academic year of graduate education is considered to be the number of credits hours that your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study.
FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.
Additional information
- 302.106, DLA will provide Section 508 conformant ICT to employees with disabilities. All ICT interfaces with the public related to vacancy announcements and career transition opportunities must conform to the applicable requirements in the current ICT Standards and Guidelines (36 C.F.R.
- 1194.
For Important General Applicant Information And Definitions Go To
Reemployed Annuitants:
This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at:
Defense Acquisition Workforce:
Position requires DoD Acquisition Life Cycle Logistics (L/LCL), Foundational level certification within required timeframes. Selectee must also achieve 80 hours of Continuous Learning Points (CLPs) every 2-years. Click
Information For Veterans Is Available At
Drug-Free Workplace Policy
ADVISORY: Use of cannabidiol (CBD) products may result in a positive drug test for marijuana. DLA employees are subject to Federal law and under Federal law, Marijuana is illegalAdditional guidance on writing a federal resume can be found at:
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.