Inventory Control and Customer Service Manager

Ingersoll Cutting Tools; Rockford (IL); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401k match

Paid holidays

Job summary

Ingersoll Cutting Tools in Rockford, IL, is hiring an Inventory Control and Customer Service Manager to lead daily inventory control and customer service operations. The role oversees accuracy, cycle counting, order processing, and issue resolution to sustain high service levels.

The ideal candidate has 3+ years in inventory control or related fields, a supply chain degree or equivalent experience, and strong analytical and leadership capabilities.

Qualifications

• Associate or Bachelor’s degree in supply chain management, business, operations, or related field, or equivalent combination with 3+ years of relevant experience.
• 3+ years of experience in inventory control, logistics, customer service, or related operational environment.
• Strong analytical and problem-solving skills with ability to identify root causes and implement effective solutions.
• Excellent organizational, communication, and time management skills.
• Proficiency with ERP systems, inventory management software, and Microsoft Office, including Excel.
• Ability to manage multiple priorities while maintaining accuracy and customer focus.
• Manufacturing or Industrial Distribution experience preferred.
• Prev. supervisory/leadership experience preferred.

Responsibilities

• Maintain inventory accuracy through cycle counting, reconciliation, and inventory control activities.
• Investigate inventory discrepancies, determine root causes, and implement corrective and preventive actions.
• Monitor order processing, backlog management, and customer inquiries to maintain high service standards.
• Resolve customer issues related to orders, shipments, returns, product availability, and delivery concerns.
• Analyze inventory accuracy, back-orders, service levels, and other metrics; identify trends and propose improvements.
• Provide daily leadership, direction, and support to inventory control and customer service personnel.
• Develop and maintain inventory control procedures and customer service processes to improve accuracy, efficiency, and responsiveness.
• Supervise daily customer service operations to ensure timely, accurate, and professional support.

Skills

Inventory control

Customer service

Leadership

Analytical skills

Organizational skills

Time management

ERP systems

Microsoft Excel

Strong communication

Team supervision

Education

Associate or Bachelor’s degree in supply chain management, Business, Operations, or related field

Equivalent combination of education and at least 3 years of relevant experience

Tools

ERP systems

Inventory management software

Microsoft Office (Excel)

Job description

Ingersoll Cutting Tools is one of the world’s leading suppliers of metal cutting tooling systems and an integral member of the IMC Group of Companies, a distinguished corporate holding of Berkshire Hathaway, with over 130 subsidiaries in 60 countries around the world. Ingersoll’s US operations are housed on our state-of-the-art manufacturing and marketing campus in Rockford, Illinois. We are currently accepting applications for an Inventory Control and Customer Service Manager.

Essential job duties and Responsibilities include:

• Maintain inventory accuracy through cycle counting, reconciliation, and inventory control activities.
• Investigate inventory discrepancies, determine root causes, and implement corrective and preventive actions.
• Monitor order processing, backlog management, and customer inquiries to maintain high service standards.
• Resolve customer issues related to orders, shipments, returns, product availability, and delivery concerns.
• Analyze inventory accuracy, back-orders, service levels, and other key operational performance metrics; identify trends and recommend improvements.
• Provide daily leadership, direction, and support to inventory control and customer service personnel.
• Develop and maintain inventory control procedures and customer service processes to improve accuracy, efficiency, and responsiveness.
• Supervise daily customer service operations to ensure timely, accurate, and professional support.

Skills/Qualifications:

• Associate or Bachelor’s degree in supply chain management, Business, Operations, or a related field; or an equivalent combination of education and at least three (3) years of relevant experience.
• Three (3) or more years of experience in inventory control, logistics, customer service, or a related operational environment.
• Strong analytical and problem-solving skills with the ability to identify root causes and implement effective solutions.
• Excellent organizational, communication, and time management skills.
• Proficiency with ERP systems, inventory management software, and Microsoft Office applications, including Excel.
• Ability to manage multiple priorities while maintaining a high level of accuracy and customer focus.
• Manufacturing or Industrial Distribution experience is preferred.
• Previous experience in supervising/leading a team is preferred.

Successful candidates will demonstrate the ability to work well independently, as well as with others, in a team environment. Candidates should possess excellent verbal and written communication skills, possess a good work ethic, demonstrate reliable and punctual work habits, demonstrate safety consciousness, and always conduct themselves in a professional manner.

The Salary range for this position is $70-80K

Why our people love working for Ingersoll Cutting Tools:

• Ingersoll Cuttings Tools offers a strong benefits package including affordable and robust health, vision, and dental insurance plans.
• Our employees also benefit from an excellent 401k match, wellness reimbursement policy, as well as holidays, vacation, and sick time.
• Ingersoll Cutting Tools often promote from within, offering employees the chance to grow their skill set and experience.

What we pride ourselves most on is our culture – you can expect to find a collaborative, friendly, and inclusive environment here.