Intune + MECM Customer Engineer

CareerArc; United (PA); Remote; USD 95,000 - 110,000; Full time

Job summary

A leading technology services provider is seeking an Intune + MECM Expert to support and optimize complex enterprise environments for major clients, typically F1000 companies. This full-time remote role requires extensive experience in Intune/MECM, with responsibilities including customer support, systems performance reviews, and advanced technical troubleshooting. Comprehensive benefits offered, including healthcare and 401K with company match.

Benefits

Comprehensive healthcare

401K with company match

Paid time off

Paid parental leave

Volunteer Day Off

Life insurance

Qualifications

• 5 years of experience in Intune/MECM administration.
• Backend knowledge of Active Directory, Azure, and SQL.
• Strong troubleshooting skills for Intune and MECM.

Responsibilities

• Provide advanced technical support for corporate customers.
• Conduct health checks and system performance reviews.
• Deliver training workshops and sessions on product implementations.

Skills

Intune/MECM Support

5 years supporting Microsoft EMS

SCCM Administration

Active Directory/Identity

Windows Defender Advanced Threat Protection

MDM and Endpoint Management

Tools

Microsoft Teams

Autopilot

MECM

Job description

Overview

At JDA TSG, we equip many of the world's major brands with top-tier specialized talent, business process expertise and innovations which drive their organizations in exciting new directions. We apply extensive due diligence up front to ensure that our teams and talent will be a cultural fit (culture add) and can make a difference from the very start. We have established a reputation for bringing exceptional focus, flexibility, and confidence with every client we serve.

We have immediate opportunities for Intune + MECM Expert to join our team working as Customer Engineers (CE's). Positions are full time, salaried roles offering comprehensive benefits. A CE's time is dedicated to working with some of the largest, and most sophisticated companies in the world, usually F1000 companies. CE's support and assist customers in building, deploying, operating and optimizing complex enterprise environments. You will be responsible for customer satisfaction, deployment, adoption and support of Intune/MECM initiatives.

Salary range is $95 - 110K based on experience.

Travel: CE's are home based and deliver services typically via Microsoft Teams.

Responsibilities

• Standard Product Work Shops - Training
• In-Depth Product Reviews - White Board (Chalk Talk) Sessions
• Health Checks / Assessments
• Post Operational Review of Product Implementations
• Product Upgrade / Migration Assessments
• Systems Performance Reviews
• Act as the primary onsite technical contact, providing customer visibility, advanced technical support and problem resolution for corporate customers, including issues raised to the highest levels of management

Experience and Skills

The Experience you\'ll need to excel in the role:

As an Intune/MECM SME, you will be responsible for providing support as well as end-to-end guidance and troubleshooting of Intune/MECM.

This includes:

Intune MDM, MAM, Device Security, Device Management, Conditional Access, Windows10/11 imaging, Windows updates for business, CO-Management, Desired Configuration Management, Reporting, Autopilot, Compliance/Configuration Policies application creation via MECM/Intune and best practice around both Intune and MECM.

Core Skills Intune/MECM include:

• History of providing enterprise support, administration and troubleshooting for Autopilot and Mobile Device Management. Integrating, deploying, and configuring Intune either in a co-management or standalone manner
• 5 years supporting Microsoft Enterprise Mobility Suite + Security (EMS), Active Directory/Identity, Windows Defender Advanced Threat Protection (D-ATP), Office 365 Advanced Threat Protection, or related endpoint security solutions and comprehensive threat protection technologies
• Backend knowledge (administration and troubleshooting) with MDM, EM+S, Autopilot Group Policy, Active Directory, Azure and SQL, Significant knowledge of Windows Server
• 5 years of MECM/SCCM administration or relevant experience in systems development, network operations, software support or I.T. consulting
• SCCM Architecture knowledge with hands on experience regarding the inner workings of SCCM including SCCM Workflows
• Working / supporting MDM and Endpoint Management for enterprise customers
• 5 years working with Microsoft Server products
• Current branch support including Cloud based Management Gateways
• Knowledge and advanced troubleshooting skills with Intune and MECM (SCCM).
• Intune policy creation and troubleshooting
• Windows updates implementation and troubleshooting for both Intune and MECM
• Microsoft Endpoint Manager Administration and Architecture
• MECM Role implementation and troubleshooting
• Autopilot implementation and troubleshooting
• Compliance and configuration policy implementation and troubleshooting
• Co-Management implementation and troubleshooting
• Application creation via MECM/Intune and troubleshooting
• Task sequence creation and troubleshooting for OSD
• Client health monitoring and troubleshooting

About JDA TSG

Since 2011, our mission has remained the same: to partner with clients helping to solve the toughest problems facing their businesses. We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, best leveraging of technologies and talent solutions.

Our core values provide the framework that allows us to continually focus on what made us successful in the first place. Quite simply, our values inform everything that we do. We knew from day one that if we hired smart, passionate people and provided them meaningful yet challenging roles, we would thrive as an organization.

Benefits and Perks

• Healthcare- Comprehensive coverage for you and your family
• Employee Assistance Program - Get support when you or your family need it with counseling and coaching
• 401K with company match
• Paid time off
• Paid parental leave
• Volunteer Day Off
• Life insurance - Protect your loved ones and their future
• Business travel accident insurance

JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States.