Intuit Grace Hopper 2026 - Customer Success

Intuit; New York (NY); Sur place; USD 70 000 - 110 000; Plein temps

Résumé du poste

Intuit is seeking a results-oriented professional to turn customer insights into actions that improve experiences for millions of users. You will analyze feedback, translate data into strategies, and lead cross-functional efforts to enhance the end-to-end customer journey.

This role emphasizes storytelling, stakeholder alignment, and leveraging AI to speed insight generation while benchmarking against industry best practices.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 3+ years of experience in customer success, customer experience, account management, or a related customer-facing strategic role.
• Strong analytical skills with experience turning customer data into recommendations.
• Excellent communication and storytelling skills, with the ability to influence cross-functional stakeholders.
• Experience managing or contributing to customer journey or lifecycle initiatives.
• Comfort using AI tools to synthesize customer feedback and accelerate insight generation.

Responsabilités

• Analyze customer feedback and data across the customer journey to identify needs, friction points, and opportunities.
• Develop and communicate customer-centric strategies that connect insight to measurable business outcomes.
• Partner cross-functionally to prioritize and drive initiatives that improve the end-to-end customer experience.
• Craft compelling, data-backed narratives that build stakeholder alignment and drive action.
• Benchmark against industry best practices to bring an outside-in perspective to Intuit's customer strategy.

Connaissances

Customer success

Data analysis

Communication

Stakeholder management

AI tools usage

Formation

Bachelor's degree or equivalent

Description du poste

Overview

Intuit's Customer Success and Customer Experience teams make sure the voice of the customer drives how we build and improve products used by 100 million people. We're looking for GHC attendees who are passionate about turning customer insight into action and helping Intuit deliver on its promise of powering prosperity.

Responsibilities

• Analyze customer feedback and data across the customer journey to identify needs, friction points, and opportunities

• Develop and communicate customer-centric strategies that connect insight to measurable business outcomes

• Partner cross-functionally to prioritize and drive initiatives that improve the end-to-end customer experience

• Craft compelling, data-backed narratives that build stakeholder alignment and drive action

• Benchmark against industry best practices to bring an outside-in perspective to Intuit's customer strategy

Qualifications

• Bachelor's degree or equivalent experience in a related field

• 3+ years of experience in customer success, customer experience, account management, or a related customer-facing strategic role

• Strong analytical skills with experience turning customer data into recommendations

• Excellent communication and storytelling skills, with the ability to influence cross-functional stakeholders

• Experience managing or contributing to customer journey or lifecycle initiatives

• Comfort using AI tools to synthesize customer feedback and accelerate insight generation