Intraday Dialer & WFM Specialist

LendingClub; Lehi (UT); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Happen Bank, located in Lehi, Utah, seeks a Workforce Management professional to optimize volume forecasting, staffing, intraday management, and dialer operations. You will monitor real-time metrics, manage campaigns, and translate data into actionable recommendations for leadership.

A hybrid model requires in-office presence on set days. The role emphasizes analytical problem-solving, strong communication, and the ability to adapt quickly in a fast-paced environment.

Qualifications

• Two+ years in workforce management, contact center operations, reporting, or dialer experience.
• Experience operating or supporting a predictive dialer is preferred.
• Proficiency with Microsoft Excel and able to turn data into actionable information.

Responsibilities

• Monitor real-time adherence, staffing, call statistics, and dialer performance.
• Create and maintain dialer services and campaigns; monitor efficiency daily.
• Run day-to-day dialer operations and adjust campaigns based on staffing and business needs.
• Create, implement, and analyze reporting for workforce management and dialer operations.

Skills

Workforce management

Contact center operations

Reporting

Dialer management

Microsoft Excel

Analytical skills

Communication

Education

High school diploma or GED

Tools

Predictive dialer

Microsoft Office

Job description

Happen Bank, located in Lehi, Utah, seeks a Workforce Management professional to optimize volume forecasting, staffing, intraday management, and dialer operations. You will monitor real-time metrics, manage campaigns, and translate data into actionable recommendations for leadership.

A hybrid model requires in-office presence on set days. The role emphasizes analytical problem-solving, strong communication, and the ability to adapt quickly in a fast-paced environment.