Interventional Endoscopy Coordinator (UTICA, NY, US, 13502)

Mohawk Valley Health System; City of Utica (NY); On-site; USD 26,000 - 34,000; Full time

Job summary

Mohawk Valley Health System in Utica, NY seeks a Medical Office Coordinator to support the gastroenterology department. You will coordinate phone calls, appointments, authorizations, and provider schedules as part of the patient care team, handling clinical terminology appropriately and routing issues to clinicians.

Responsibilities include preparing charts and documentation, managing referrals, entering orders, processing prescription refills, contacting patients, and communicating with

Qualifications

• High School Diploma or equivalent.
• 1-2 years of experience in a healthcare related setting.
• Demonstrated ability to prioritize work and communicate effectively.
• Strong computer skills.
• Experience with insurance company rules/regulations and medical terminology strongly recommended.

Responsibilities

• Coordinates phone calls, appointments, authorizations, and provider schedules as part of the care team.
• Prepares and coordinates charts, documents, and testing prior to patient visits.
• Uses phone notes for communications with patients and staff.
• Answers phone calls professionally and routes to clinical staff as needed.
• Reviews daily schedules and communicates issues to Practice Manager.

Skills

Healthcare experience

Prioritization

Effective communication

Strong computer skills

Education

High School Diploma or equivalent

Job description

Job Summary

The Medical Office Coordinator provides indirect patient care in the office setting. This role will coordinate phone calls, appointments, prescription authorizations, providers’ schedules, etc. and be an integral part of the patient’s care team. The Medical Office Coordinator maintains a vast knowledge of medical terminology, understands difference between clinical and non-clinical matters, and forwards all clinical matters to the appropriate clinical staff/provider.

Core Job Responsibilities

• Ensures charts, documents and clinical testing are prepared, coordinated and completed prior to patient’s next appointment.
• Works as a clerical member of the patient’s care team.
• Utilizes phone notes for all communication/documentation between self and patient.
• Answers phone calls professionally, referring calls to clinical staff when appropriate.
• Reviews schedule on daily basis identifying any problem areas and communicating to Practice Manager.
• Handle prior authorizations for all medications.
• Performs order entry, i.e.: enter orders, medication referrals, clarifies orders with providers.
• Retrieves records from all sources for follow up appointments.
• Faxes tests, records to providers/patients, signed orders, etc.
• Completes forms completion, obtains provider signatures, makes copies and sends to recipient.
• Enters prescription refill requests, phones in/faxes/mails prescriptions as directed by provider.
• Works referrals to ensure timeliness of appointment scheduled for testing, new consults, etc.
• Manages provider schedules, canceling and rescheduling as needed.
• Cross trains in other clerical positions, as applicable.
• Sends letters to patients regarding normal test results.
• Sends letters to insurance companies appealing denied services or medication.
• Facilitates provider to provider calls.
• Performs other duties as required.
  

Education/Experience Requirements

REQUIRED:

• High School Diploma or equivalent
• 1-2 years of experience in a healthcare related setting
• Demonstrated ability to prioritize work and communicate effectively
• Strong computer skills
  

Preferred:

• Experience with insurance company rules/regulations and medical terminology strongly recommended

Disclaimer

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Job Details

Req Id 99127
Department MG - SPEC - GASTROENTEROLOGY
Shift Days
Shift Hours Worked 8.00
FTE 1
Work Schedule HRLY NON-UNION-8 HR
Employee Status A1 - Full-Time
Union Non-Union
Pay Range $19.00 - $25.00 Per Hour