Claims Adjuster - Trucking (APD)

Reserv; Atlanta (GA); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Generous health-insurance package

401(k) retirement plan with employer matching

Competitive PTO policy

Work from anywhere policy

Remote‑first work environment

Apple laptop and monitor

Job summary

A cutting-edge insurtech company is looking for a Transportation Physical Damage Claims Adjuster to provide excellent customer service and manage claims efficiently. The ideal candidate will have a strong background in transportation claims, empathy, and a customer-first mindset. Responsibilities include facilitating the claim process, managing inventories, and ensuring compliance with regulations. The role offers competitive benefits, including health insurance, 401(k) matching, and the flexibility to work from anywhere.

Qualifications

• Active insurance adjuster’s license is required.
• Minimum of 5 years of experience on commercial transportation claims.
• Willingness to obtain necessary licenses within 45 days.
• Knowledge of state regulations and policy provisions.
• Knowledge of state regulations, policy provisions and procedures.
• Commercial claims experience is necessary.
• Ability to analyze and evaluate claims data against guidelines.

Responsibilities

• Provide high-quality customer service to policyholders.
• Manage an inventory of claims and establish initial reserves.
• Coordinate repairs and assist with rental reimbursement.
• Negotiate appropriate settlements within approved payment authority.
• Identify recovery opportunities in subrogation, salvage, and total loss.
• Ensure compliance with regulations and SOPs.
• Negotiate settlements within authority and document actions.
• Contribute to guidelines and process improvements.
• Coordinate with outside investigators and clients to resolve claims.

Skills

Customer service orientation

Empathy

Problem solving

Time management

Conflict resolution

Education

Bachelor’s degree

Job description

About Reserv

Reserv is an insurtech creating and incubating cutting‑edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture‑backed by Bain Capital and Altai Ventures and began operations in May 2022. We focus on automating highly manual tasks to tackle long‑standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and tackling these challenges sounds exciting, we can’t wait to meet you.

About The Role

We are seeking highly organized and customer‑focused Transportation Physical Damage Claims Adjusters. The successful candidate will speak to customers on the phone, educate and help the customer work through their claim to the best possible outcome, handle an inventory of claims, triage critical claims, and deliver service to all constituents of the claim.

Who You Are

• Highly motivated and growth‑oriented, excited by being part of a tech‑driven claims organization.
• Passionate claim professional who cares about the customer and their experience.
• Empathetic, exercising empathy and patience towards everyone you interact with.
• Sense of urgency – at all times, without meaning to work at all hours.
• Creative, finding the right exit ramp for the resolution of the claim in the insured’s best interest.
• Conflict‑engager; conflict does not have to be adversarial, but it must be conversational.
• Curious, wanting to know the whole story to make the right decisions early and act them for a prompt resolution.
• Anti‑status‑quo, not just wishing things were done differently but acting on it.
• Communicative – we’d love to know what that means to you.
• And you have a sense of humor – claims are hard enough as it is.

What You’ll Do

• Provide prompt, courteous and high‑quality customer service to all policyholders and claimants by responding to inquiries, initiating investigations and resolving claims.
• Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action.
• Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim.
• Coordinate the repair of damaged vehicles and assist with rental reimbursement.
• Recognize recovery opportunities in subrogation, salvage, and total loss.
• Ensure compliance with state regulations, policy provisions, and standard operating procedures.
• Communicate with involved parties and negotiate appropriate settlements within approved payment authority.
• Provide input for continuous development of claims guidelines, best practices, and process improvements.
• Oversee and direct outside investigative service providers while working closely with the client and counsel to resolve claims.
• Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines, and policy changes.

Qualifications

• Bachelor’s degree (lack of one should not disqualify you if you possess all other qualifications).
• Active insurance adjuster’s license by way of a designated home state or home state license.
• Minimum of 5 years of experience on commercial transportation claims, ideally interstate tractor‑trailer, dealing with third‑party PD/total loss.
• Willingness to obtain all licenses within 45 days, including completing state‑required testing.
• Knowledge of state regulations, policy provisions, and standard operating procedures.
• Commercial experience necessary.
• Ability to analyze and evaluate claims data and make sound decisions based on established guidelines, policies, and procedures.
• Curious and motivated by problem solving and questioning the status quo.
• Desire to engage in learning opportunities and continuous professional development.

Benefits

• Generous health‑insurance package with nationwide coverage, vision, and dental.
• 401(k) retirement plan with employer matching.
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized.
• Generous family leave policy after 8 months of continuous work.
• Work from anywhere to facilitate your work‑life balance.
• Apple laptop, large second monitor, and other quality‑of‑life equipment to make your life easier.

Additionally, We Will

• Listen to your feedback to enhance and improve upon the long‑standing challenges of an adjuster and the claims role.
• Work toward reducing and eliminating all the administrative work from an adjuster role.
• Foster a culture of empathy, transparency, and empowerment in a remote‑first environment.

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first‑principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you.