Interpretive Guide I

Jacksonville Zoo and Botanical Gardens; Jacksonville (FL); On-site; USD 20,664 - 27,552; Part time

Job summary

Jacksonville Zoo and Botanical Gardens seeks an Interpretive Guide I to engage with guests by leading interactive experiences and sharing compelling wildlife stories. This entry-level role requires a high school diploma, 1–2 years of relevant experience, and a genuine passion for wildlife and conservation.

As a frontline ambassador for conservation, you will ensure guests have meaningful interactions while fostering an understanding of the natural world. Flexible availability is required, with duties performed outdoors across diverse environments.

Qualifications

• 1–2 years of experience in education, customer service, or interpretation.
• Genuine passion for wildlife and conservation.
• Ability to engage large audiences.

Responsibilities

• Lead interactive experiences for guests at various zoo locations.
• Share animal and conservation stories with guests.
• Ensure safety and address guest concerns.

Skills

Verbal communication

Public speaking

Customer service

Organizational skills

Problem-solving

Education

High school diploma or equivalent

Some college coursework or bachelor's degree in relevant field

Tools

Microsoft Office

Job description

Interpretive Guide I

Education – Interpretive Engagement

Jacksonville Zoo and Botanical Gardens

Status: Non-Exempt (Hourly)

Location: On-site | Jacksonville, FL

Reports To: Interpretive Engagement Supervisor

Schedule: Flexible availability required, including evenings, weekends, and holidays

ABOUT THE ROLE

Do you love wildlife, storytelling, and sparking curiosity in others? Join Jacksonville Zoo and Botanical Gardens as an Interpretive Guide I and become a frontline ambassador for conservation.

In this entry-level role, you will bring animals and ecosystems to life for guests of all ages – families, school groups, and curious adults alike. From the Lorikeet Aviary to Stingray Bay, you will facilitate unforgettable interactive experiences while championing the zoo’s mission to connect communities with wildlife and wild places.

WHAT YOU'LL DO

Guest Engagement, safety & Education

• Lead interactive experiences at the Lorikeet Aviary, Giraffe Overlook, Animal Care Yard, and Stingray Bay.
• Share compelling animal, plant, and conservation stories tailored to families, school groups, and guests of all abilities.
• Inspire guests to take meaningful conservation action through approachable, inquiry-based interpretation.
• Deliver excellent service by answering questions, guiding animal interactions, and keeping areas running smoothly.
• Monitor guest behavior and animal welfare to ensure a safe, enjoyable experience for everyone.
• Address guest concerns calmly and elevate when needed.

Teamwork & Professionalism

• Collaborate within a diverse, fast-paced team environment.
• Represent JZBG’s values of Culture, Conservation, Education, and Innovation in every interaction.
• Maintain accurate records and adhere to all JZBG policies and procedures.

WHAT YOU BRING

• High school diploma or equivalent.
• 1–2 years of experience in education, customer service, interpretation, or a related field.
• Genuine passion for wildlife, conservation, and informal education.
• Strong verbal communication and public‑speaking skills.
• Ability to engage large and diverse audiences confidently.
• Excellent interpersonal and customer service skills.
• Strong organizational, time‑management, and problem‑solving abilities.
• Commitment to inclusion, equity, and respectful communication.
• Proficiency in Microsoft Office and basic digital tools.

Preferred

• Some college coursework or a bachelor's degree in Zoology, Environmental Biology, Education, or a related field.
• Bilingual or multilingual skills.

PHYSICAL & ENVIRONMENTAL REQUIREMENTS

• Ability to stand and walk for extended periods in an outdoor environment.
• Ability to lift and carry up to 30–50 pounds.
• Ability to bend, kneel, climb, crouch, and reach as needed.
• Comfort working outdoors in varying weather conditions.
• Potential exposure to allergens, animals, zoonotic diseases, and environmental hazards.

OUR COMMITMENT

At Jacksonville Zoo and Botanical Gardens, we believe that inspiring people to care for the natural world starts with caring for our team. We are committed to employee wellbeing, and we welcome candidates from all backgrounds who share our passion for conservation.

This position description is not exhaustive and may evolve as organizational needs change.

Jacksonville Zoo and Botanical Gardens is an Equal Opportunity and Drug Free Employer.