Interpreting and Translation Services Manager

10 Children's Healthcare of Atlanta, Inc.; Atlanta (GA); Sur place; USD 90 000 - 120 000; Plein temps

Résumé du poste

Children’s Healthcare of Atlanta is seeking a Director/Manager of Multicultural Translation to lead interpretation and translation services across the health system, ensuring quality care for non-English speaking patients and promoting a safe environment.

The role requires 2 years of management experience, a Bachelor’s degree in Translation and Interpreting or related field, and excellent Spanish/English communication; pediatrics and hospital experience preferred.

Qualifications

• Bachelor’s degree in Translation and Interpreting or related field from an accredited institution
• 2 years of management experience
• 1 year of pediatrics (preferred)
• Certification Summary: No professional certifications required

Responsabilités

• Manages daily operations of interpretation and translation service delivery to patients and families.
• Ensures regulatory and accreditation compliance as relates to provision of services to limited English proficient and deaf or hard of hearing communities.
• Manages budget preparation and monthly analysis of budget performance for multiple cost centers and donor funds.
• Manages utilization of internal staff and external contracted staff to ensure resource optimization and quality services.
• Manages quality improvement and patient safety processes.
• Collaborates with medical staff and all levels of hospital personnel to ensure high quality of care.
• Manages the ongoing process of healthcare delivery to patients and parents incorporating age-related and developmental-specific requirements.
• Responds and addresses privacy breach concerns and policy development.
• Responsible for all aspects of managing and leading a team including interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees.
• Mentor team members to encourage personal and professional growth.
• Encourage ongoing skill development by providing opportunities for continued education.

Connaissances

Bilingual Spanish/English

Leadership/management

Medical terminology

Time management

Communication skills

Formation

Bachelor's degree in Translation and Interpreting or related field

Outils

Basic Windows skills

Description du poste

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow.

We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always.

Find your next career opportunity and make a difference doing what you love at Children’s.

Work Shift: Day. Work Day(s): Monday-Friday. Shift Start Time: 8:00 AM. Shift End Time: 5:00 PM. Worker Sub-Type: Regular.

Job Description

Provides leadership within the Multicultural Translation department, including oversight of interpretation and translation services across the health system. Assesses, coordinates, and serves as a resource to departments to ensure that quality services are provided to non-English speaking persons. Proactively supports efforts that ensure delivery of safe patient care and services and promote a safe environment at Children’s Healthcare of Atlanta.

Experience 2 years of experience in management

Preferred Qualifications

• 1 year of experience in pediatrics
• Experience in interpretation
• Hospital experience
• Education: Bachelor’s degree in Translation and Interpreting or related field from an accredited institution
• Certification Summary: No professional certifications required

Knowledge, Skills, and Abilities

• Excellent oral and written communication skills in Spanish and English, including the ability to understand and verbalize medical terminology
• Excellent organization and interpersonal skills
• Must have a team partnership orientation
• Listening and problem-solving skills and conflict resolution orientation
• Staff development skills
• Time management
• Physician relations
• Must be able to successfully pass the Basic Windows Skill Assessment at 80% or higher rating within 30 days of employment
• High level knowledge of field advances and hospital interpreter team dynamics and development
• Knowledge of TJC readiness and knowledge of requirements of competency for all levels reporting under this position and Standards of Communication

Job Responsibilities

• Manages daily operations of interpretation and translation service delivery to patients and families.
• Ensures regulatory and accreditation compliance as relates to provision of services to limited English proficient and deaf or hard of hearing communities.
• Manages budget preparation and monthly analysis of budget performance for multiple cost centers and donor funds.
• Manages utilization of internal staff and external contracted staff to ensure resource optimization and quality services.
• Manages quality improvement and patient safety processes.
• Collaborates with medical staff and all levels of hospital personnel to ensure high quality of care.
• Manages the ongoing process of healthcare delivery to patients and parents incorporating age-related and developmental-specific requirements.
• Responds and addresses privacy breach concerns and policy development.
• Responsible for all aspects of managing and leading a team including interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees.
• Mentor team members to encourage personal and professional growth.
• Encourage ongoing skill development by providing opportunities for continued education.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Location

Primary Location Address 1575 Northeast Expy NE

Company Background

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow. With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report. Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country. Connect to our mission of making kids better today and healthier tomorrow.