Interoperability Support Speci

RadNet; Greenville (SC); Remote; USD 70,000 - 90,000; Full time

Job summary

A health technology solutions provider is seeking an Interoperability Support Specialist to oversee the design and implementation of integration solutions in the healthcare sector. The role involves working closely with cross-functional teams and managing complex integration projects while ensuring compliance with healthcare standards. Candidates should have expertise in SQL, familiarity with healthcare interoperability standards, and excellent problem-solving skills. This is a remote position with minimal travel requirements.

Qualifications

• Proven expertise in SQL including querying and database management.
• Experience with complex software applications and networking environments.
• Strong foundation in JavaScript and healthcare interoperability standards.

Responsibilities

• Collaborate with teams to design and support integration solutions.
• Manage integration projects with consistent updates on progress.
• Test integration processes to ensure accuracy and reliability.

Skills

SQL (PostgreSQL)

Programming/scripting (JavaScript)

Troubleshooting and problem-solving

Healthcare interoperability standards (HL7, FHIR, DICOM)

Communication skills

Tools

Mirth Connect

Epic Bridges/Interconnect

Corepoint Integration Engine

Job description

Job Summary

The Interoperability Support Specialist is a critical role in the advanced design, implementation, support, and maintenance of seamless interoperability solutions for customers. This position will collaborate closely with customers and internal/external teams to ensure successful integration projects. This role requires advanced troubleshooting abilities, a solid understanding of products and platforms, and the ability to prioritize and resolve issues while building strong relationships with clients and internal stakeholders.

Essential Duties and Responsibilities

• Collaborate with cross-functional teams to design, implement, and support robust integration solutions for our healthcare customers. This includes enabling effective communication between RIS/PACS/RADAR systems (or supporting infrastructure/applications) and various third-party applications.
• Partner with the Interoperability Lead to thoroughly understand and document customer-specific workflows and translate them into clear project requirements.
• Independently manage assigned integration projects, providing proactive and consistent updates on project scope, requirements, resource allocation, and delivery timelines.
• Facilitate knowledge transfer of technical integration solutions from Development teams to relevant internal teams, ensuring comprehensive understanding and support capabilities.
• Rigorously test and analyze integration processes against system specifications to guarantee accuracy and reliability.
• Implement and maintain robust data security protocols and ensure all integration processes adhere to relevant healthcare compliance standards (e.g., HIPAA).
• Develop and maintain comprehensive technical documentation encompassing integration configurations, data flow diagrams, and detailed troubleshooting procedures.
• Identify, evaluate, and implement opportunities for automation and optimization of integration processes and data exchange workflows to enhance efficiency, scalability, and reliability.
• Actively participate in troubleshooting complex integration issues, utilizing strong analytical and problem-solving skills to identify root causes and implement effective solutions.
• Maintain effective communication with customers and internal teams throughout the project lifecycle, providing timely updates and managing expectations.

PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.

Minimum Qualifications, Education and Experience

• Proven expertise in SQL (PostgreSQL), including querying, stored procedure development, and database maintenance/management.
• Demonstrated experience working with complex software applications and intricate networking environments.
• Solid foundation in programming/scripting, with a strong preference for JavaScript.
• Working knowledge of healthcare interoperability standards, including but not limited to HL7 (v2, v3, FHIR), and DICOM.
• Hands-on experience with message brokering engines such as Mirth Connect, Epic Bridges/Interconnect (formerly Ensemble), Corepoint Integration Engine, or other HL7-based messaging platforms.
• Exceptional troubleshooting and problem-solving abilities with a proactive and analytical approach.
• Excellent written and verbal communication skills, with the ability to clearly articulate technical concepts to both technical and non-technical audiences. Ability to work in a fast-paced environment.

Quality Standards

• Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors.
• Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
• Follows all local, state and federal laws concerning employment to include but not limited to: I-9, Harassment, EEOC, Civil rights and ADA.
• Follows OSHA regulations, RadNet and site protocols, policies and procedures.
• Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times.
• Practices universal safety precautions.
• Promotes good public relations on the phone and in person.
• Adapts and is willing to learn new tasks, methods, and systems.
• Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with RadNet guidelines.
• Consistently adheres to the time management policies and procedures.
• Completes job responsibilities in a quality and timely manner.

Physical Demands

This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling or feeling, speaking, listening and high-level cognitive thinking. This position also requires the ability to lift boxes and equipment up to 50lbs. Must be able to use a computer and other office machinery, including copiers, scanners, and computer software.

Working Environment

This position is remote, with travel to an office less than 10%.

ACCOMMODATIONS

Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.