Internet Sales Coordinator

Socket.dev; Cumberland (MD); On-site; USD 32,000 - 52,000; Full time

Job summary

The Internet Sales Coordinator at Thomas Automotive Family is responsible for lead and customer development in the sales department. You will greet customers, follow up on internet and phone leads, and coordinate with marketing to promote campaigns, with a focus on integrity and exceptional service.

Responsibilities include maintaining a proactive daily schedule, setting appointments, and providing timely, courteous communication.

Qualifications

• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Good verbal and written communication skills.
• Time management, prioritization skills, and the ability to multi-task are required.
• Proficient in Microsoft Word, Excel, and Outlook.
• Professional personal appearance.

Responsibilities

• Greet every customer, every day
• Maintain high ethical standards when dealing with customers, co-workers and vendors.
• Put safety first. Adhere to all Safety Policies, Procedures and Personal Protective Equipment standards
• Communicate and follow up with all assigned internet and phone leads with first contact occurring within required timeframe and maintaining follow up for assigned process length
• Maintain a disciplined and proactive daily schedule for conducting outgoing activity for the cultivation of new and existing customers
• Greet all customers entering the store and at store sponsored events off-site
• Contact existing customers with offers and opportunities regarding new and pre-owned vehicles, as assigned
• Coordinate with marketing team to communicate with customers/leads from direct mail and electronic consumer offer campaigns, equity mining promotions and campaigns, events, and other initiatives.
• Prioritize setting and confirming appointments with all customer interactions, when appropriate.
• Facilitate the purchase by establishing a relationship with the customer and assessing the individual needs from the buyer.
• Evaluate trends, customer feedback, and business initiatives and ensure appropriate planning, training, and allocation of resources to successfully achieve desired performance objectives
• Create, maintain and measure the internet and business development processes
• Use video for the promotion of dealership inventory to set and confirm sales appointments
• Plan and organize own work schedule and revise if changes occur
• Make outbound sold and unsold follow-up calls
• Generate appointments through proactive prospecting and lead activity management in an effort to qualify and market to potential customers
• Participate and attend BDC, marketing, and sales meetings as requested
• Interact with customers with courtesy and efficiency.
• Be available to respond to phone and email inquiries during scheduled times in a professional, well-spoken manner
• Direct customers to product information resources, including those available on the internet
• Deliver inquiries/messages intended for other sales personnel and departments promptly
• Maintain a safe and clean workspace, as well as ensuring the entire facility is orderly, clean and

Skills

Verbal & written communication

Time management

Multi-tasking

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

Description

Position Information: The Internet Sales Coordinator is responsible and accountable for lead and customer development in the sales department.

Areas of Emphasis

• Exemplify the Thomas Automotive Core Values: Positive, Trustworthy, Motivation, Compassion, and Dedication
• Understand the Thomas Core Focus of “Bringing Integrity to the Automotive Industry” and “Building Trust and Confidence through Exceptional Service”
• Learn, Understand, and incorporate the Thomas philosophy of doing business into all daily activities related to customer and coworker relationship management
• Be a great team member.
• Successfully Maintain the following accountabilities:
• Maintain required lead process & follow up
• Achieve appointments to goal
• Achieve daily activities to goal
• Achieve response time to goal
• Keep OEM training current

Duties and Responsibilities

• Greet every customer, every day
• Maintain high ethical standards when dealing with customers, co-workers and vendors.
• Put safety first. Adhere to all Safety Policies, Procedures and Personal Protective Equipment standards
• Communicate and follow up with all assigned internet and phone leads with first contact occurring within required timeframe and maintaining follow up for assigned process length
• Maintain a disciplined and proactive daily schedule for conducting outgoing activity for the cultivation of new and existing customers
• Greet all customers entering the store and at store sponsored events off-site
• Contact existing customers with offers and opportunities regarding new and pre-owned vehicles, as assigned
• Coordinate with marketing team to communicate with customers/leads from direct mail and electronic consumer offer campaigns, equity mining promotions and campaigns, events, and other initiatives.
• Prioritize setting and confirming appointments with all customer interactions, when appropriate.
• Facilitate the purchase by establishing a relationship with the customer and assessing the individual needs from the buyer.
• Evaluate trends, customer feedback, and business initiatives and ensure appropriate planning, training, and allocation of resources to successfully achieve desired performance objectives
• Create, maintain and measure the internet and business development processes
• Use video for the promotion of dealership inventory to set and confirm sales appointments
• Plan and organize own work schedule and revise if changes occur
• Make outbound sold and unsold follow-up calls
• Generate appointments through proactive prospecting and lead activity management in an effort to qualify and market to potential customers
• Participate and attend BDC, marketing, and sales meetings as requested
• Interact with customers with courtesy and efficiency.
• Be available to respond to phone and email inquiries during scheduled times in a professional, well-spoken manner
• Direct customers to product information resources, including those available on the internet
• Deliver inquiries/messages intended for other sales personnel and departments promptly
• Maintain a safe and clean workspace, as well as ensuring the entire facility is orderly, clean and

Requirements

Qualifications: High school diploma or the equivalent. Ability to read and comprehend instructions and information. Good verbal and written communication skills. Time management, prioritization skills, and the ability to multi-task are required. Proficient in Microsoft Work, Excel, and Outlook. Professional personal appearance.

Working Conditions: Will work in an office setting on the phone and computer most of the day.

Note: This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments).

Thomas Automotive Family is an Equal Opportunity Employer