Internet Sales Associate - Luxury Vehicles

Reliable Buick GMC Cadillac; Roseville (CA); On-site; Full time

Job summary

An established industry player is seeking motivated sales associates to join a dynamic sales team. This role offers unlimited earning potential through base pay and commission, making it ideal for those with a passion for customer service and technology. You'll engage with customers, determine their vehicle needs, and guide them through the sales process, ensuring a satisfying experience. If you're ready to make an impact in the automotive industry and thrive in a fast-paced environment, this opportunity is perfect for you. Join a team where your efforts directly contribute to success and customer loyalty.

Qualifications

• High school diploma required; prior vehicle sales preferred.
• Excellent communication and customer service skills are essential.

Responsibilities

• Sell vehicles while meeting dealership profit and customer satisfaction standards.
• Maintain knowledge of products and assist customers with their needs.

Skills

Excellent communication skills

Customer service orientation

Ability to read and comprehend instructions

Technology proficiency

Education

High school diploma or equivalent

Tools

Sales management software

Job description

The Reliable Internet Sales Teams is looking for TWO highly motivated sales associates to join our high-line sales operation.

We proudly sell the highest quality vehicles on the market and offer unlimited potential for earnings.

Prior vehicle sales is preferred and will make for a more accelerated transition. At the same time, we value raw talent that will transition well to the automotive worlds.

Must be good with technology and the latest trends in the digital world.

Details: Reports to the Sales Manager

1. Qualifications
   1. Education
      1. High school diploma or the equivalent.
   2. Licenses
      1. Driver's License
      2. Sales License
   3. Other
      1. Ability to read and comprehend instructions and information.
      2. Professional personal appearance.
      3. Excellent communication skills.
      4. Ability to meet company's production and quality standards.
2. Physical Requirements
   1. Surroundings
      1. Spend time outdoors in the weather and elements.
      2. Spend time indoors in air-conditioned areas.
   2. Sitting
      1. On a regular basis
   3. Standing
      1. On a regular basis
   4. Walking
      1. On a regular basis
   5. Bending, twisting and/or stooping
      1. On a regular basis
   6. Kneeling and/or Squatting
      1. Infrequently
   7. Lifting
      1. 25 lbs to 50 lbs, infrequently
   8. Reaching and/or lifting overhead
      1. Infrequently
   9. Climbing
      1. Stairs
   10. Repetitive hand/finger movement
       1. On a regular basis
   11. Grasping/grabbing with hands
       1. Infrequently
   12. Pushing and Pulling
       1. Infrequently
3. Expectations
   1. General Expectations
      1. Devote himself/herself to ensuring satisfaction to customers.
      2. Determine management, production and quality requirements by asking questions and listening.
      3. Attend company meetings as required.
      4. Maintain a follow-up system that encourages follow-through with assigned projects.
      5. Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
      6. Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
      7. Understand the terminology of the business and keep abreast of technology changes in products and services.
      8. Know and understand the federal, state and local requirements which govern the company’s business.
      9. Follow lawful directions from supervisors.
      10. Understand and follow work rules and procedures.
      11. Participate in performance management.
      12. Interact well with others and be a positive influence on employee morale.
      13. Uphold the company’s non-disclosure and confidentiality policies and agreements.
      14. Work evening, weekend and holiday work hours as required.
   2. Job-Specific Expectations
      1. Be directly responsible for selling vehicles at dealership gross profit, volume and customer satisfaction standards, as set at the sole discretion of the dealership.
      2. Coordinate with the sales manager to set and meet new and used sales quotas. Meet the profit margin goals for vehicle sales.
      3. Be polite and friendly and greet customers promptly. Consistently follow the outlined sales process.
      4. Utilize floor time effectively in meeting the customers' needs and soliciting sales.
      5. Determine each customer’s vehicle needs by asking questions and listening.
      6. Demonstrate and test drive vehicles.
      7. Verify that customers are qualified for their wants, needs, and ability to buy.
      8. Maintain current knowledge and familiarity with new products, features, accessories, etc., and their benefits to customers. Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
      9. Understand the terminology of the automobile business and keep abreast of technology changes in the product.
      10. Perform pre-delivery inspection and road test before delivery to customer.
      11. Deliver vehicles to customers after purchase. This process ensures that the customer understands the vehicle’s operating features, warranty and paperwork, and it lays the foundation for customer loyalty.
      12. Utilize the delivery of any new or used vehicle to create an event that will facilitate customer loyalty to the dealership. Understand equity and values, and be able to explain depreciation to customer.
      13. Conduct telephone transactions courteously and promptly.
      14. Utilize a consistent quotation process for purchases, trade-ins, and vehicle sales.
      15. Move and arrange display vehicles on showroom and on lot as directed by management.
      16. Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
      17. Know and understand the federal, state and local laws which govern retail auto sales.
      18. Attend pertinent training and stay current with sales department concerns and sales techniques.
      19. Attend sales meetings.
      20. This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the Dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, technological developments, etc...).
4. Compensation:

   The Internet Sales Associate Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $15.50. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.