Internet Customer Service Coordinator I | Fort Worth, TX

Socket.dev; Fort Worth (TX); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k)/Roth with matching

Health Savings Account

Tuition reimbursement

Ongoing training

Philanthropic opportunities

Job summary

TTI, Inc. in Fort Worth, TX is seeking an Internet Customer Service Coordinator to manage the flow of internet quotes and business leads. You will analyze leads, prioritize requests, and follow up on bids to convert opportunities into sales.

You will interact with customers via phone, email, and web, expand product knowledge, and support the sales team through timely processing and accurate information. Prior experience in sales is preferred.

Qualifications

• High School Diploma or GED required.
• 1–3 years of sales experience preferred; or an equivalent combination of education and experience.
• Must be organized and able to prioritize and manage multiple tasks.
• Exhibits excellent verbal and written communication skills.
• Exhibits strong analytical, problem solving and negotiation skills.
• Ability to calculate discounts, proportions and percentages.
• Typing 40 words per minute.
• Knowledge of Microsoft Office applications at an intermediate level.

Responsibilities

• Manages the flow of requests for quotes and business leads coming to TTI from the internet.
• Coordinates follow-up on bids and ensures timely responses.
• Analyzes lead potential and routes them to the appropriate branch or regional team.
• Follows up on quotes via email or phone and serves as the contact for opportunities.
• Sells products and services via telephone, internet, and email to add new customers.
• Expands product knowledge through resources and collaboration with suppliers.
• Supports the Total Quality process to reduce errors and improve efficiency.
• Performs other duties as assigned.

Skills

Organizational skills

Prioritization

Verbal communication

Written communication

Analytical thinking

Negotiation skills

Problem solving

Typing speed

MS Office (intermediate)

Education

High School Diploma or GED

Tools

MS Office suite

Job description

The Internet Representative manages the work flow of all request for quotes and business leads coming to TTI from the internet. Responsible for coordination and prompt follow up on all bids and business leads.

Headquartered in Fort Worth, TX, TTI, Inc. is the world’s leading authorized distributor of passive, connector, electromechanical and discrete components. Celebrating more than 50 years, this Berkshire Hathaway company is ever-growing and has over 100 locations in North America, Europe, and Asia! Join a winning team in a growing global organization!

Our Internet Customer Service Coordinators Team:

• Mines data daily from the TTI system reports (that are in a Microsoft Excel format) by extracting the information, sorting, organizing, prioritizing and managing the requests in a timely and efficient manner.
• Analyzes the potential of the sales lead and processes accordingly, or in some cases forwards the request to the appropriate branch or regional sales group if warranted.
• Eliminates request from customers who routinely use the system for price checks and quotes but do not buy from TTI by retaining that knowledge and identifying the unrewarding use of time.
• Reviews up to 300 part number request per day by being very knowledgeable of TTI products and part numbers.
• Follows up on quotes in a timely manner providing excellent service via email or phone and serves as the point of contact on that business and future opportunities.
• Sells products and services offered by TTI, including TTI product lines, and value added services, via the telephone, internet, and e-mail, with an objective to add new customers for TTI.
• Expands product knowledge by utilizing all resources (TTI, Mouser and suppliers) including product literature, factory representatives, product managers, sales managers and other sales representatives to be able to discuss product options with customers and sell TTI strengths.
• Participates in the TTI Total Quality process by following defined policies and procedures to maintain efficient sales cycle, following logical and systematic approaches, while the goal being to reduce sales errors and uphold quality to the highest level.
• Analyzes Internet Process/Procedure and makes recommendations for improving the process and the effectiveness of lead follow up.
• Performs other related duties as assigned.

Education and Experience Requirements:

• High School Diploma or GED required.
• One to three years of sales experience preferred; or an equivalent combination of education and experience.

What we look for:

• Must be organized and able to prioritize and manage multiple tasks.
• Exhibits exceptional knowledge of company products and services.
• Possesses excellent verbal and written communication skills.
• Exhibits strong analytical, problem solving and negotiation skills.
• Ability to calculate discounts, proportions and percentages.
• Able to work with minimum supervision and make responsible decisions.
• Possesses working knowledge of company policies, procedures and computer systems.
• Reads, analyzes and interprets business periodicals, professional journals, technical procedures and government regulations.
• Ability to type 40 words per minute.
• Knowledge of Microsoft Office applications at an intermediate level preferred.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at anytime at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.

Please note that we do not offer relocation assistance for this position. Candidates must be local or willing to relocate at their own expense.

Visa sponsorship is not available for this role. Only candidates authorized to work in the United States will be considered.

This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. ‘Green Card Holder’), Political Asylee, or Refugee.

What we offer our team members:

• A great benefits package that includes (but is not limited to) Medical/ Dental/ Vision, 401(k)/Roth plan with matching, Healthcare Savings Accounts
• Educational Assistance (Tuition Reimbursement)
• Ongoing training throughout your employment with opportunities to participate in professional and personal development programs
• A strong focus on giving back to our communities through philanthropic opportunities

Want to learn more? Visit us at Working at TTI, Inc.

We are an Equal Opportunity Employer, and we support protected veterans and individuals with disabilities through our affirmative action program.