International Support Lead

GovCIO; Boise (ID); Remote; USD 165,000 - 180,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Corporate Discounts

Learning & Development platform

Training, Education and Certification

Referral Bonus Program

Internal Mobility Program

Pet Insurance

Flexible Work Environment

Job summary

GovCIO is seeking an International Support Lead for the TSA Focus contract. This role oversees IT support operations for TSA's international locations, ensuring system uptime, incident resolution, and operational readiness.

You will supervise engineers and coordinate cross-continental support in collaboration with the Global Operations Manager. The position is fully remote, requiring US citizenship for DHS/TSA clearance.

Qualifications

• High School Degree with 12+ yrs experience
• Clearance Level: US citizenship is required to attain and maintain a DHS/TSA clearance

Responsibilities

• Leads IT support operations for TSA's International Locations.
• Supervises engineers and coordinates incident resolution.
• Implements IT process improvements and standard operating procedures.

Skills

IT Field Services

Deskside Support

Mobility Support

Video Conferencing

A/V O&M

On-site Cabling

Education

High School Diploma + 12+ yrs experience

Job description

United States

Suitability/Public Trust

Fully remote

Information Technology

Overview

GovCIO is currently hiring for a International Support Lead for our newly awarded TSA Focus contract.Leads IT support operations for TSA's International Locations, ensuring system uptime and operational readiness. Supervises engineers and coordinates incident resolution. Implements IT process improvements and standard operating procedures. Coordinates all International support across the globe in close collaboration with the DPM Global Operations Manager. This position will be fully remote

Responsibilities

• Basic Qualifications

• 8 years experience in managing, directing, and leading IT Field Services in an International setting, including deskside support, mobility support, deployment services, asset management inventory assistance, video conferencing and A/V O&M, and local on-site cabling

• Possesses strong strategic management leadership and interpersonal skills, applies domain expertise to make decisive problem-solving decisions, and effectively plans and coordinates complex project implementationsClearance Required: US citizenship is required to attain and maintain a DHS/TSA clearance

Qualifications

Required Education and Experience

• High School Degree with 12+ yrs experience

• Clearance Level:Clearance Required: US citizenship is required to attain and maintain a DHS/TSA clearance

Preferred Skills and Experience

• Requires a broad base of technical knowledge and demonstrated organizational and leadership skills.

Posted Salary Range

USD $165,000.00 - USD $180,000.00 /Yr.

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process

• Virtual video interview conducted via video with the hiring manager and/or team

• Camera must be on

• A valid photo ID must be presented during each interview

• During the Hiring Process

• Enhanced Biometrics ID verification screening

• Background check, to include:

• Criminal history (past 7 years)

• Verification of your highest level of education

• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)

• Corporate Discounts

• Learning & Development platform, to include certification preparation content

• Training, Education and Certification Assistance*

• Referral Bonus Program

• Internal Mobility Program

• Pet Insurance

• Flexible Work Environment

*Available to full-time employees

Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.