International Student & Scholar Coordinator

Careers at Drexel; Philadelphia (Philadelphia County); On-site; USD 26,000 - 39,000; Full time

Job summary

Drexel University is seeking an International Student & Scholar Coordinator to manage front-desk operations and provide Tier-1 immigration support for students and scholars. This in-person role supports ISSS and requires strong customer service skills in a diverse academic environment.

The position includes DSO/ARO responsibilities, documentation issuance via SEVIS/ISSM, and collaboration with professional staff on orientation and program delivery.

Qualifications

• HS Diploma or GED with clerical experience; review equivalency chart.
• Ability to interact with people of varied cultures and English levels.
• Strong multitasking and organization in a fast-paced office.
• Team player with customer service orientation and work ethic.
• Maintain confidentiality at all times and learn new databases.
• Excellent verbal/written communication, interpersonal and analytical skills.
• Proficiency with Microsoft Office Suite and database management.
• U.S. citizen or lawful permanent resident to serve as DSO/ARO.
• Ability to pass a background check every four years.

Responsibilities

• Greet visitors, answer calls, and assist students and scholars with courtesy.
• Provide professional customer service and handle front desk tasks.
• Oversee mail, pick up, and shipping of immigration documents.
• Maintain front desk filing, print and generate documents as needed.
• Manage ISSS email and triage inquiries; respond promptly.
• Serve as DSO for F-1 and ARO for J-1 programs; issue I-20s/DS-2019s.
• Use SEVIS and ISSM for documentation; answer procedural questions.
• Support staff calendars, schedules, and admin tasks; assist with projects.
• Oversee intake, case tracking, and initial review of applications.
• Support orientation programs and maintain office supplies.

Skills

Customer service

Communication skills

Microsoft Office

Confidentiality

Team player

English proficiency

Education

HS Diploma or GED

Bachelor's Degree preferred

Tools

SEVIS

Ellucian ISSM

Banner

Hyperion

OnBase

AVT

Job description

Job Summary

Reporting to the Associate Director for Operations & Outreach of International Students and Scholars Services (ISSS), the International Student & Scholar Coordinator will oversee all front-desk and clerical functions and provide Tier-1 student and scholar immigration support while providing excellent customer service.

This position is required to work in person.

Essential Functions

• Greet visitors, answer incoming calls, and help students, scholars, and other ISSS visitors in a courteous, friendly, and timely manner.
• Providing professional, helpful, and high-quality customer service is the essential duty of this position.
• Oversee pick-up and shipping services of sensitive immigration materials and other office documents.
• Oversee the organization of front desk filing system; Print and generate documents for pick-up and shipment as needed.
• Oversee the ISSS email account; Resolve and/or triage emails as appropriate effectively and promptly.
• Serve as a Designated School Official (DSO) for the F-1 student program and an Alternate Responsible Officer (ARO) for the J-1 Exchange Visitor Program.
• Use SEVIS (Student and Exchange Visitor Information System) and Ellucian ISSM (International Student and Scholar Management) to issue I-20s and DS-2019s.
• Answer procedural questions and respond to basic immigration requests (e.g., travel signatures, I-20 reprints).
• Issue letters for students and scholars, when requested by professional staff members.
• Assistant to the Executive Director (maintaining calendars, schedule meetings, etc.) and assist with special projects.
• Maintain professional staff calendars, schedule appointments, and schedule meetings.
• Provide administrative support to the professional staff such as correspondence, reports, filing, database maintenance, maintaining accurate office records, preparing check requests, purchase orders, and other related administrative tasks.
• Manage intake, case tracking, and initial review for certain student/scholar applications, ensuring accurate documentation and timely follow-up throughout the process.
• Support the development and delivery of ISSS new student and scholar orientations and other programs.
• Maintain equipment and order supplies for the office and maintain a neat and professional work environment.
• Hire, onboard, and oversee student workers.
• Support the office in the development and implementation of ISSS strategy and operations with the goal of continued enhancement of service delivery.
• Perform other duties to support strategic plans for welcoming and supporting Drexel’s international students and scholars.

Required Qualifications

• Minimum of a HS Diploma or GED and 3 years of administrative/clerical experience or equivalent combination of education and work experience. (Please review the Equivalency Chart for additional information.)
• Willingness to work and interact with people of various cultures and varying levels of English language proficiency.
• Excellent multi-tasking and organizational skills with keen attention to detail in a fast-paced office environment.
• Ability to be a team player, customer service driven, and possess a strong work ethic.
• Ability to maintain confidentiality at all times.
• Ability to learn new databases.
• Excellent verbal and written communication, interpersonal, and analytical skills.
• Proficiency with computer software applications (Microsoft Office Suite and database management).
• Per the U.S. Department of Homeland Security and U.S. Department of State, must be a U.S. citizen or lawful permanent resident to serve as DSO and ARO.
• Ability to pass a criminal background check every four years to serve as an ARO, per U.S. Department of State regulations.

Preferred Qualifications

• Bachelor’s Degree and 1 year of experience working with students in a college/university setting.
• Working knowledge of Student & Exchange Visitor Information System (SEVIS) and Ellucian International Student and Scholar Management (ISSM).
• Working knowledge of Banner, Hyperion, Onbase, Advisor Visitor Tracking (AVT).
• Working knowledge of Federal Education Rights and Privacy Act (FERPA) implications on advising.

Location

• University City - Philadelphia, PA

Additional Information

This position is classified as Non-Exempt, grade H. Compensation for this grade ranges from $18.89 - $28.33 per hour. Please note that the offered rate for this position will vary based on the successful candidate’s qualifications and experience, department budget, and an internal equity review.

Applicants are encouraged to explore the Professional Staff salary structure and Compensation Guidelines & Policies for more details on Drexel’s compensation framework. For information about benefits, please review Drexel’s Benefits Brochure.

Advertised: Sep 18 2026 Eastern Daylight Time
Applications close: Oct 18 2026 Eastern Daylight Time