International Services Specialist

SouthState Bank; Atlanta (GA); On-site; USD 52,000 - 72,000; Full time

Job summary

SouthState Bank is seeking an International Services Specialist to handle international transaction processing with precision and customer-focused support. You will work in a fast-paced environment, ensure regulatory compliance, and maintain strong relationships with customers and colleagues.

The role requires a willingness to continually learn and cross-train, with a base to support marketing efforts and process improvements across operations.

Qualifications

• Education: Minimum high School diploma or GED.
• Experience: 0-2 years related experience and/or training.
• Certifications/Specific Knowledge: Familiar with email systems and Microsoft Office products (Word, Excel, PowerPoint) and basic PC skills.

Responsibilities

• Provide extraordinary customer service to customers and colleagues via multiple channels.
• Process international transactions accurately in various systems, including currency and wire processing.
• Leverage technology and resources to perform functions efficiently.
• Research and resolve issues independently.
• Share knowledge with team to strengthen processes and regulatory understanding.
• Participate in team efforts to achieve departmental goals.
• Stay updated on changes affecting processing and service opportunities.
• Apply knowledge of compliance (BSA/AML, OFAC) to transaction processing.
• Develop an in-depth understanding of international processing and related services.
• Maintain good relationships with internal/external customers and management.
• Ensure adherence to bank policies, code of conduct, and regulatory guidelines.
• Assist other employees through positive interactions; support marketing efforts.
• Engage in professional training and cross-training opportunities.

Skills

Verbal and written communication

Fast, accurate information

Fast-paced work

Service level goals

Multitasking

Problem solving

Attention to detail

Organized and flexible

Clear communication

Team oriented

Education

High School diploma or GED

Tools

Microsoft Office

Excel

Word

PowerPoint

Internet Explorer

Job description

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

It is the responsibility of the International Services Specialist to take ownership of all tasks and challenges that they encounter in the operation of their assigned position. This position is responsible for, but not limited to, processing transactions in various operational systems with a high degree of accuracy. Works in a fast-paced environment balancing multiple requests simultaneously. Independently leverages technology and resources to achieve routine efficiencies. Provides extraordinary customer service in a professional team environment.

ESSENTIAL FUNCTIONS

• Provides extraordinary customer service to customers, colleagues, and associates (both internal and external) enthusiastically, professionally and with confidence through various means of communication

• Responsible for the accurate processing of international transactions through various systems which includes the entry of detailed information for accounts, wire processing, trading foreign currency, processing settlement transaction, processing check transactions, determine decision of OFAC issues, etc.

• Leverages technology and resources appropriately to perform various functions efficiently including communications, recordkeeping, reporting, etc.

• Researches and resolves issues independently

• Provides knowledge sharing with team members to strengthen understanding of processes, controls, and regulatory requirements

• Participates in proactive team efforts to achieve departmental and company goals

• Remain knowledgeable of changes affecting processing that may create operational or service opportunities

• Apply knowledge of compliance (BSA/AML, OFAC, etc.) to transaction processing and elevate questionable situations

• Strive to achieve an in-depth understanding of international processing as well as a general understanding of other Division services

• Maintain good relationship with internal and external customers, management team, and other contacts

• Ensure that the Bank’s policies and procedures, code of conduct, and regulatory guidelines are strictly complied with

• Provide assistance to other employees by liaising with them through healthy and positive interactions

• Be involved in performing marketing endeavors/efforts

• Continuously update skills by participating in professional training

• Seek opportunities to improve skills through cross-training offered by the Bank

• All other tasks, responsibilities, or duties, as directed by management

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

• Excellent verbal and written communication skills

• Possess and ability to provide fast, professional, and accurate information

• Capable of working at a fast-paced environment

• Ability to consistently meet service level standards and goals

• Ability to manage multiple requires simultaneously

• Problem solver, resourceful, independent worker

• Works at faster than average pace

• Positive attitude

• Attentive to details

• Organized, able to multi-task, and flexible

• Confident, competitive, ability to provide clear and concise communication

• Team Environment Oriented

Qualifications, Education, and Certification Requirements

• Education : Minimum high School diploma or general education degree (GED)
• Experience : 0-2 years related experience and/or training
• Certifications/Specific Knowledge : Must be familiar with email systems, Microsoft Office products including Word, Excel and PowerPoint, Internet Explorer and basic personal computer skills

TRAINING REQUIREMENTS/CLASSES

Required annual compliance training; New Employee Orientation

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents, reports. This position requires a large amount of time in front of a computer. This can be done sitting or standing with use of the right desk.

WORK ENVIRONMENT

This position could be located in a cubicle environment that may be loud throughout the day. This position could be located in a private office. The position is located inside a cooled and heated facility with ability to go to a break room or rest room during breaks.

Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology is delivered.

TRAVEL

Travel may be required to attend meetings as needed.

Work Location: 400 Interstate N Parkway, Ste 1200 Atlanta, Georgia 30339

Equal Opportunity Employer, including disabled/veterans.