International Services Specialist

SSB002 SOUTHSTATE BANK, NATIONAL ASSOCIATION; Atlanta (GA); On-site; USD 48,000 - 64,000; Full time

Job summary

The SouthState Bank, National Association is seeking an International Services Specialist in Atlanta. The role focuses on processing international transactions across several systems with a high degree of accuracy, while managing multiple requests in a fast-paced setting.

You will maintain compliance with regulatory requirements, apply BSA/AML and OFAC knowledge, and deliver extraordinary customer service in a collaborative team environment.

Qualifications

• Education: High School diploma or GED.
• Experience: 0-2 years related experience and/or training.
• Familiar with email systems and Microsoft Office products (Word, Excel, PowerPoint).

Responsibilities

• Process international transactions accurately across systems.
• Handle multiple requests in a fast-paced environment.
• Ensure compliance with BSA/AML and OFAC requirements.
• Provide professional customer service and maintain accurate records.

Skills

Communication

Fast-paced environment

Multi-tasking

Detail oriented

Team oriented

Education

High school diploma/GED

Tools

Microsoft Office

Email systems

Job description

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

It is the responsibility of the International Services Specialist to take ownership of all tasks and challenges that they encounter in the operation of their assigned position. This position is responsible for, but not limited to, processing transactions in various operational systems with a high degree of accuracy. Works in a fast-paced environment balancing multiple requests simultaneously. Independently leverages technology and resources to achieve routine efficiencies. Provides extraordinary customer service in a professional team environment.

ESSENTIAL FUNCTIONS

Provides extraordinary customer service to customers, colleagues, and associates (both internal and external) enthusiastically, professionally and with confidence through various means of communication Responsible for the accurate processing of international transactions through various systems which includes the entry of detailed information for accounts, wire processing, trading foreign currency, processing settlement transaction, processing check transactions, determine decision of OFAC issues, etc. Leverages technology and resources appropriately to perform various functions efficiently including communications, recordkeeping, reporting, etc. Researches and resolves issues independently Provides knowledge sharing with team members to strengthen understanding of processes, controls, and regulatory requirements Participates in proactive team efforts to achieve departmental and company goals Remain knowledgeable of changes affecting processing that may create operational or service opportunities Apply knowledge of compliance (BSA/AML, OFAC, etc.) to transaction processing and eliminate questionable situations Strive to achieve an in-depth understanding of international processing as well as a general understanding of other Division services Maintain good relationship with internal and external customers, management team, and other contacts Ensure that the Bank’s policies and procedures, code of conduct, and regulatory guidelines are strictly complied with Provide assistance to other employees by liaising with them through healthy and positive interactions Be involved in performing marketing endeavors/efforts Continuously update skills by participating in professional training Seek opportunities to improve skills through cross-training offered by the Bank All other tasks, responsibilities, or duties, as directed by management Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

Excellent verbal and written communication skills Possess and ability to provide fast, professional, and accurate information Capable of working at a fast-paced environment Ability to consistently meet service level standards and goals Ability to manage multiple requires simultaneously Problem solver, resourceful, independent worker Works at faster than average pace Positive attitude Attentive to details Organized, able to multi-task, and flexible Confident, competitive, ability to provide clear and concise communication Team Environment Oriented

Qualifications, Education, and Certification Requirements

Education: Minimum high School diploma or general education degree (GED) Experience: 0-2 years related experience and/or training Certifications/Specific Knowledge: Must be familiar with email systems, Microsoft Office products including Word, Excel and PowerPoint, Internet Explorer and basic personal computer skills

TRAINING REQUIREMENTS/CLASSES

Required annual compliance training; New Employee Orientation

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents, reports. This position requires a large amount of time in front of a computer. This can be done sitting or standing with use of the right desk.

WORK ENVIRONMENT

This position could be located in a cubicle environment that may be loud throughout the day. This position could be located in a private office. The position is located inside a cooled and heated facility with ability to go to a break room or rest room during breaks. Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology is delivered.

TRAVEL

Travel may be required to attend meetings as needed.

Work Location: 400 Interstate N Parkway, Ste 1200 Atlanta, Georgia 30339

Equal Opportunity Employer, including disabled/veterans. Our business model supports the unique character of the communities we serve and encourages decision making by the banker that is closest to the customer. We think and act like owners and measure success over entire economic cycles. We prioritize soundness before short-term profitability and growth.