International Restaurant Excellence & Training Manager

CKE Restaurants, Inc.; Franklin (TN); On-site; USD 70,000 - 100,000; Full time

Job summary

CKE Restaurants, Inc. seeks a Training Manager to lead international training programs and education across regions and franchise networks. You will develop, coordinate and roll out training materials, and collaborate with operations and franchise teams to ensure consistent standards.

The role requires 3–5 years in training or multi-unit supervision, a BA/BS preferred, and travel. Fluency in English and Spanish is a plus; strong communication and organizational skills are essential.

Qualifications

• 3–5 years of experience in training or multi-unit supervision.
• Bachelor's degree preferred.
• Valid Driver’s License and DMV report.
• Passport or ability to obtain one.
• Strong interpersonal and coaching skills.
• Excellent written and oral communication.
• Advanced knowledge of Microsoft Office.
• Field training experience in retail/restaurant preferred.
• Bi-lingual English and Spanish preferred.
• Strong analytical and organizational skills; process improvement.
• High level of confidentiality.

Responsibilities

• Develops procedures, training guides, and operational standards for restaurant tests and system rollouts.
• Partners with International Operations Management to determine training needs and modify guides.
• Analyzes opportunities and develops strategic international solutions for licensees.
• Develops education sessions and evaluates training effectiveness.
• Designs training strategy plans within timelines and budgets.
• Oversees mandated management training for new franchisees.
• Works with Franchise Business Consultants to certify training locations.
• Coordinates and manages opening support for new market entry and teams.
• Ensures licensees maintain current training materials and manuals.
• Coordinates training requests and leads onboarding for franchisees.
• Participates in discovery days with potential franchisees.
• Exercises independent judgment in matters of significance.
• Performs other duties and/or special projects as required.

Skills

Training management

Multi-unit supervision

Interpersonal skills

Communication skills

Microsoft Office

Bilingual English/Spanish

Travel readiness

Education

BA/BS Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Office Suite

Job description

May perform any or all of the following duties:

• Develops, coordinates, and implements procedures, training guides and operational standards for assigned restaurant tests within countries and/or regions; system rollouts of new products, technologies, equipment, and small-wares (e.g., Field Communications, menu pricing, procedure changes, etc.)
• Partners with the International Operations Management team to determine training needs, review, critique, and modify operations procedures guides and job aids.
• Analyzes operational and development opportunities and develops strategic international solutions that support the licensees.
• Develops education sessions by providing training materials and in-person/online classroom instruction and evaluates training effectiveness and provides feedback to the appropriate departments and/or individuals.
• Design training strategy plans that meet established timelines and budget parameters.
• Oversees the mandated management training process for new franchisees.
• Works with Franchise Business Consultants and Franchisees to certify training restaurant locations.
• Coordinates and manages new restaurant opening support for new market entry. This includes both in-person support and managing support teams.
• Ensures International licensees maintain current and approved Operations Manuals, training guides, and job aids (where applicable, provides translated material)
• Coordinate training requests and, in some cases, lead training for new franchisee onboarding and new restaurant openings.
• Participate and engage in discovery days with potential franchisees.
• Consistently exercises independent judgment and discretion in matters of significance
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements.

POSITION QUALIFICATIONS/CORE COMPETENCIES

• Must possess approximately three (3) to five (5) years of any combination of experience and/or education that demonstrates a commanding knowledge of training or multi-unit supervision
• BA/BS Degree preferred
• Must have a valid Driver’s License and an acceptable DMV report
• Must have a valid Passport or be able to obtain one
• Must have outstanding interpersonal relationship building and employee coaching skills
• Must have excellent written and oral communication skills and the ability to communicate effectively with all levels of internal and external customers and management
• Must have advanced knowledge of Microsoft Office programs including (Word/Excel/PowerPoint)
• Field training experience in a retail/restaurant organization preferred
• Bi-lingual English and Spanish speaking preferred
• Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results
• Must have strong work ethics and a high level of confidentiality to ensure proper handling of sensitive information

WORK ENVIRONMENT

• Restaurant, field and corporate environments, fast paced, high volume of activity and a deadline driven environment

PHYSICAL DEMANDS

• Sitting for extended periods of time, using telephone, typing and/or operating a computer and/or mouse
• Frequent international travel is required up to three weeks at a time - 30%
  

ESSENTIAL FUNCTIONS

May perform any or all of the following duties:

• Develops, coordinates, and implements procedures, training guides and operational standards for assigned restaurant tests within countries and/or regions; system rollouts of new products, technologies, equipment, and small-wares (e.g., Field Communications, menu pricing, procedure changes, etc.)
• Partners with the International Operations Management team to determine training needs, review, critique, and modify operations procedures guides and job aids.
• Analyzes operational and development opportunities and develops strategic international solutions that support the licensees.
• Develops education sessions by providing training materials and in-person/online classroom instruction and evaluates training effectiveness and provides feedback to the appropriate departments and/or individuals.
• Design training strategy plans that meet established timelines and budget parameters.
• Oversees the mandated management training process for new franchisees.
• Works with Franchise Business Consultants and Franchisees to certify training restaurant locations.
• Coordinates and manages new restaurant opening support for new market entry. This includes both in-person support and managing support teams.
• Ensures International licensees maintain current and approved Operations Manuals, training guides, and job aids (where applicable, provides translated material)
• Coordinate training requests and, in some cases, lead training for new franchisee onboarding and new restaurant openings.
• Participate and engage in discovery days with potential franchisees.
• Consistently exercises independent judgment and discretion in matters of significance
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements.

POSITION QUALIFICATIONS/CORE COMPETENCIES

• Must possess approximately three (3) to five (5) years of any combination of experience and/or education that demonstrates a commanding knowledge of training or multi-unit supervision
• BA/BS Degree preferred
• Must have a valid Driver’s License and an acceptable DMV report
• Must have a valid Passport or be able to obtain one
• Must have outstanding interpersonal relationship building and employee coaching skills
• Must have excellent written and oral communication skills and the ability to communicate effectively with all levels of internal and external customers and management
• Must have advanced knowledge of Microsoft Office programs including (Word/Excel/PowerPoint)
• Field training experience in a retail/restaurant organization preferred
• Bi-lingual English and Spanish speaking preferred
• Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results
• Must have strong work ethics and a high level of confidentiality to ensure proper handling of sensitive information

WORK ENVIRONMENT

• Restaurant, field and corporate environments, fast paced, high volume of activity and a deadline driven environment

PHYSICAL DEMANDS

• Sitting for extended periods of time, using telephone, typing and/or operating a computer and/or mouse
• Frequent international travel is required up to three weeks at a time - 30%
  

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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