International Operations Supervisor

AIT Worldwide Logistics; Chelsea (MA); On-site; USD 76,000 - 114,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition Reimbursement

Paid Parental Leave

Vacation days

Job summary

AIT Worldwide Logistics is seeking an International Operations Supervisor to lead performance management and staff development within the International department. You will train and develop employees, assign work, and act as a liaison with global service providers to ensure timely shipment transfers and seamless handoffs to final destinations.

The role emphasizes leadership, SOP adherence, KPI monitoring, and strong communication to maintain high standards and customer satisfaction across

Qualifications

• Associates degree or equivalent practical experience in freight forwarding.
• 5–7 years’ experience in International Freight Forwarding.
• 1–2 years in a supervisory role.
• IATA and DG certifications are desirable.

Responsibilities

• Supervise staff assignment distribution, reporting and absences.
• Monitor staff overtime and schedules.
• Maintain safety culture and quality standards.
• Execute SOPs, KPIs, trainings and other assignments.
• Provide leadership and management of international accounts.
• Conduct quarterly audits and reviews with direct reports.
• Set employee goals aligned with company standards.
• Conduct New-Hire training for all new employees.
• Develop staff through training, coaching and on‑the‑job development.
• Operate the office in the manager's absence.
• All other duties as assigned.
• The wage range for this position is $76,220.00-$114,340.00 and may vary by geography and experience.

Skills

Strong oral and written communication

Conflict resolution

Flexible hours in high-volume role

Education

Associates Degree related field or equivalent

IATA certified

DG certification desired

Tools

Microsoft Office

Job description

Introduction

Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Overview

The International Operations Supervisor is responsible for performance management and professional development of the International department. The International Operations Supervisor will be responsible for training and developing employees; assigning work to others and a resource to the employees. Manage relationships with international service providers and partners throughout the globe being the liaison for the international vendors to manage shipment bookings, ensuring timely transfers from logistics providers’ warehouses and onward to final destinations, as appropriate.

Responsibilities

• Supervise staff assignment distribution, reporting and absences
• Monitor staff overtime and schedules
• Maintain and ensure safety culture and quality standards
• Execute all Standard Operating Procedures (SOP), KPI’s, trainings, and all other assignments
• Provide leadership and management of the international accounts
• Conduct quarterly audits and reviews with all direct reports
• Set employee goals, ensuring conformity to company standards and ensuring high standards from their employees and division
• Conduct New-Hire training for all new employees
• Develop the skills and competence of staff through training, coaching and on the job development
• Responsible for the operation of the office when the manager is absent
• All other duties as assigned
• The wage range for this position is $76,220.00-$114,340.00 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.

Qualifications

• Associates Degree related field or equivalent to 7 years in industry
• 5-7 years’ work experience in International Freight Forwarding industry
• Minimum of 1-2 years in a supervisory position
• IATA certified, DG certification desired
• Proficient in Microsoft Office and Internet Explorer
• Ability to handle conflicts with positive resolution
• Strong oral and written communication skills
• Ability to work flexible hours and in a high-volume, high-pressure fast work environment
• High standards in quality and service level agreements

What AIT Can Offer You

• In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position).
• Medical
• Prescription
• Health Savings Account
• Flexible Spending Accounts
• Dental
• Vision
• Life
• AD&D
• Disability
• Supplemental Health
• Employee Support
• Paid Parental Leave
• Pet Insurance
• 401(k)
• Tuition Reimbursement
• Up to 10 to 20 days of vacation (depending on tenure)
• 2 personal days
• 1 floating holiday
• 5 sick days
• 5 volunteer hours
• 6 company holidays (plus Veterans Day for Veterans) annually.

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.