International Logistics Operations Supervisor - 1st Shift

American President Lines; Jonestown (Lebanon County); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Health plans

Company paid life insurance

401(k) with company match

Flexible Paid Time Off

Tuition reimbursement

Job summary

CEVA Logistics in Jonestown, PA seeks a 1st Shift Operations Supervisor to oversee daily international transportation and brokerage activities, ensuring regulatory compliance and excellent customer service.

You will supervise staff, monitor performance, review documentation, and coordinate with customs to resolve delays, driving process improvements and ensuring policy adherence.

Qualifications

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Capable of communicating and interacting effectively with multi-functional and diverse backgrounds and ability to effectively present information and respond to questions from management, employees and customers.
• PC Literate. Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.
• Ability to allocate work assignments and/or tasks or responsibility to others and hold them accountable to maximize the effectiveness of the individual and the organization.
• Customer focused. Makes customers and their needs the primary focus of one’s actions, developing and sustaining productive relationships.
• Experienced in taking action that is consistent with available facts, constraints and probable consequences.
• Proven experience in problem analysis, presentation of alternatives and implementing solutions.
• Ability to plan work for self and others to ensure work is completed efficiently.
• Ability to model the organization's vision and values and lead others.
• Ability to develop and use collaborative relationships to accomplish work goals.
• Must be able to read, write and speak English fluently.

Responsibilities

• Develop and maintain excellent customer service to internal and external customers at all times.
• Maintain performance statistics.
• Assist in the retention and training efforts of staff and of customers.
• Review and monitor shipment documentation for accuracy.
• Provide responsible supervision and control for all departmental activities.
• Compute duties, tariffs, price conversions, weight, and volume of merchandise exported/imported to and from foreign destinations.
• Examine various documents including invoices, bills of lading, and shipping statements to ensure compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products.
• Communicate with customs officials as appropriate to obtain release of incoming freight and resolve delays.
• Establish, monitor, and revise policies, procedures and service standard for customs clearance operations as dictated and allowed by applicable regulations.
• Ensure all policies and procedures are consistently administered.
• Identify areas of concern in clients’ import and export processes through monitoring of team performance against company and client standards, regular audit of shipment documents and accounting, and periodic client reviews.
• Communicate with operations manager regarding progress and problems or issues.
• Conduct meetings with staff to assess group’s overall status, discuss ideas for improvement and inform staff of new developments.
• Address all employee performance problems promptly and directly in accordance with personnel policies.
• Maintain flexible work schedule include outside normal business hours and after hours on call rotation.
• Effectively participate in and/or supervise department projects related to assigned area of responsibility.
• Performs other duties as assigned.

Skills

Communication

English fluency

Microsoft Office

Team leadership

Problem solving

Education

High School Diploma or GED

Bachelor’s Degree in International Business, Logistics or related

Job description

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586485

Jonestown.PA, US

1st Shift Operations Supervisor

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, weRise inMotion. Your career is always on the move,growingas fast and as far as your ambition takes you. Join a global team ofnearly 200nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job.It’sa journey on which you rise.

Pay Range: $65,000 - $70,000

Shift: Monday - Friday 7:30am to 3:30pm

Your Role:
Directs daily business activity and provides leadership for assigned personnel. Responsible for communicating with Resource Freight Planning, Inventory Management, Quality, Sales and branch management to resolve any production issues. Accountable for assigned areas to ensure we meet or exceed all customer SLA’s as well as Operating plan performance metrics.


What Are You Going To Do?
Achieve performance standards with regards to safety, line utilization and quality
exceed customer SLA’s while minimizing labor costs.
Achieve performance standards with regards to safety, line utilization and quality
Tracks key performance indicators/costs, anticipating and correcting trends which would compromise achievement of financial targets.
Oversees and assures facility equipment reliability to minimize downtime.
Supervise up to 20 full-time/temporary associates.
Set up and operate equipment according to the Production Work Order Requirements, On-the-Job-Training (OJT) and/or operation procedures.
Train and coach employees on department work instructions, processes, procedures and policies
Coach and mentor team leads on leadership skills such as communication, results, accountability, etc.
Manages personnel, material, and equipment safely and effectively.
Meets production cost, schedules, and quality requirements through the utilization of established manufacturing processes and methods.
Monitors and reports weekly production metrics on productivity and quality.
Identifies continuous improvement opportunities to ensure performance targets are consistently met.
Interfaces with planning and quality management when defects or non-conforming products are found.
Determines best methods to handle deviations from standardized processes.
Responsible for maintaining all defined 6S standards.
Accountable for all ISO policies and procedures for areas assigned makes recommendations for change.
Communicates daily with Sales, Purchasing and Operational personnel to effectively provide relevant information in order to meet and or exceed customer requirements.
Provides leadership and guidance to all staff for continual improvement of key functions and activities to improve efficiency and meet increasing customer and business demands.
Ensures labor is balanced across department as required to meet each day’s business needs, minimize overtime and reduce labor costs.
Maintains a professional, helpful attitude in dealings with co-workers, supervisors and their departmental personnel at all times.
Responsible for managing the administrative tasks of validating Kronos punches and correcting missed punches (daily), executing the Corrective Action Responses and implementing corrective changes to meet the required timelines outlined in the process document and executing the Quarterly/Annual Employee Performance Appraisal processes meeting the HR timeline as published.

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [e-mail]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and accurate. False statements or information will result in the application voided.

Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.