International Account Specialist Job

Bostik; Radnor (Delaware County); Hybrid; USD 48,000 - 68,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Bostik is seeking a customer-focused specialist to manage international import/export orders from start to finish. You will coordinate with customers, suppliers, and internal teams to ensure accurate shipping, documentation, and timely updates in a hybrid work setting in Radnor, PA.

The ideal candidate brings 3+ years in customer service or order management, strong ERP/SAP skills, and proficiency with Excel, Word, and PowerPoint. This role offers collaborative growth within a global team.

Qualifications

• Experience managing international import/export activities.
• Strong customer-service mindset with 3+ years in customer-facing roles.
• Familiarity with ERP systems, preferably SAP, and MS Office suite.

Responsibilities

• Manage international import and export orders from start to finish, including order entry and purchase orders.
• Coordinate with customers, suppliers, freight forwarders, and internal teams for timely updates and resolution of issues.
• Ensure documentation, audits, and regulatory compliance for shipments and customs.

Skills

Import/Export

Incoterms

Customer service

ERP/SAP

Excel

Education

Bachelor's degree in Business or related field

CCS certification

Tools

SAP

Excel

Word

PowerPoint

Job description

Do you thrive in a fast-paced, global environment where customer service, logistics, and problem-solving come together? Join Bostik’s Customer Service team and play a key role in managing international sales and purchase orders, partnering across Logistics, Supply Chain, Credit, Regulatory, and other teams to support customers and drive the business forward.

Based in Radnor, PA, with a hybrid work schedule offering a mix of in-office collaboration and remote flexibility.

If you’re looking for an organization that prioritizes career growth and is committed to developing its talent in a collaborative team environment —this is your opportunity.

At Bostik, you’ll be part of an organization that values its people. With plenty of training and advancement opportunities, you will be supported to thrive and grow within our global network.

Our values guide how we work every day—not just what we say.

• Inclusion: Everyone deserves to feel respected, supported, and heard.
• Safety & Support: We prioritize safe work practices, proper PPE, clear procedures, and incident reporting without hesitation.
• Empowerment: Training is provided, expectations are clear, and learning is encouraged.
• Teamwork: Success here is built through communication, collaboration, and shared responsibility.

Key Responsibilities

• Manage international import and export orders from start to finish, including order entry, purchase orders, shipment coordination, documentation, transportation, and delivery tracking.
• Coordinate with customers, suppliers, freight forwarders, and internal teams to provide timely order updates, resolve shipping challenges, and support a smooth customer experience.
• Ensure import/export accuracy and compliance by maintaining required documentation, completing shipment audits, tracking activity, and following established customs and regulatory processes.
• Resolve order, freight, billing, and customer issues, including complaints, credits, adjustments, delays, and additional charges, while proactively identifying ways to minimize business and customer impact.
• Maintain accurate business data and support continuous improvement, including customer and pricing information, reporting, training, process updates, and collaboration with Supply Chain and S&OP teams.

Qualifications

Even if you don’t meet all the requirements below, we’d still love to hear from you! Bostik is committed to creating an inclusive workplace where everyone feels respected and valued. We welcome applicants of all genders, identities, backgrounds, and experiences, including veterans and candidates with military service.

• International order management expertise, including at least 2 years of experience supporting import/export activities and a working knowledge of Incoterms and international shipping processes.
• A strong customer mindset, backed by 3+ years in customer service, order management, supply chain, or another customer-facing environment.
• ERP and technology experience, ideally with SAP, plus proficiency with Microsoft Excel, Word, and PowerPoint.
• Confident communication and problem-solving skills, with the ability to build relationships, make sound decisions, and navigate complex customer and shipping challenges.
• The ability to thrive in a fast-moving, global environment, balancing multiple priorities while partnering across internal teams, customers, suppliers, freight forwarders, and brokers.

Education & Preferred Qualifications

Bachelor’s degree in Business, Supply Chain, Engineering, or a related field; equivalent relevant experience considered. CCS certification is a plus.