Internal Support Specialist

Frost; San Antonio (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision, life/long‑dtd

401(k) matching

Generous paid time off

Tuition reimbursement

Wellness programs including EAP

Referral bonus program

Job summary

Frost in San Antonio, TX is seeking an Internal Support Specialist to help keep our properties running smoothly and support our team with logistics and timely service.

You will resolve work orders, coordinate with Postal, Records, and Properties teams, and provide courier services for executives while ensuring security and efficiency in operations. Strong communication and a can-do attitude are essential.

Qualifications

• A valid driver’s license and a clean driving record.
• Ability to lift 50 lbs. and work in a warehouse environment.
• Be at least 21 years old.
• Proficient in Microsoft applications.
• Excellent written and verbal communication skills.

Responsibilities

• Prioritize and resolve work orders to maintain Frost properties' excellent condition.
• Team with Postal, Records, and Properties to support employee and bank operations.
• Provide courier and driving services to executives to ensure their safety and the delivery of sensitive material.
• Communicate effectively to organize logistics details and maintain relationships with stakeholders.
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes.

Skills

Communication skills

Microsoft Office

Driving

Lifting 50 lbs

Customer service

Tools

Service Channel

Job description

It’s about solving problems and serving people.

Do others describe you as someone who likes to be on the go? Do you have a knack for paying attention to all the small details? Do you like working to support others around you? If so, being an Internal Support Specialist with Frost could be for you.

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.

Who You Are

As an Internal Support Specialist with Frost, you are the friendly face taking care of our people. In this role, you will be responsible resolving work orders to help Frost maintain our core value of excellence in all of our properties. You will use your strong communication skills to organize logistics details and maintain relationships. You love working with and serving the people around you. Most importantly, this role is about ensuring others get what they need, with integrity, caring and excellence in mind.

What You’ll Do

• Prioritize and resolve work orders to maintain Frost properties‘ excellent condition
• Team with Postal, Records, and Properties to support employee and bank operations
• Provide courier and driving services to executives to ensure their safety and the delivery of sensitive material
• Communicate effectively to organize logistics details and maintain relationships with stakeholders
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What You’ll Need

• A valid driver’s license and a clean driving record
• Ability to lift 50 lbs. and work in a warehouse environment
• Be at least 21 years old
• Proficient in Microsoft applications
• Excellent written and verbal communication skills

Additional Preferred Skills

• Experience with Service Channel

Our Benefits

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger.