Internal Support Engineer

Field Fastener; Machesney Park (IL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Field Fastener is seeking an experienced, results-driven Team Member to join our Technical Team. Based in Machesney Park, IL with opportunities to travel, you will provide product knowledge, troubleshooting, and support across quality, sourcing, account management, operations, and engineering.

The ideal candidate has a strong mechanical engineering background, hands-on aptitude, and expects to engage with customers and internal teams to drive cost reductions and quality improvements.

Qualifications

• 3+ years in a technical role.
• Strong understanding of mechanical engineering principles.
• Experience presenting to customers or stakeholders.

Responsibilities

• Analyze problems and develop alternative solutions for results.
• Provide technical guidance and support to internal customers on implementations, part creation, sourcing decisions, troubleshooting, and training.
• Support internal production operations with technical guidance as needed.
• Assist external customers with cost-saving recommendations and redesigns of products/assemblies.
• Use testing and machining equipment to resolve issues and provide technical solutions.
• Lead internal technical training and communicate effectively with customers and suppliers.
• Travel up to 25% to support business activities.

Skills

Mechanical engineering principles

Customer interaction

Presentation skills

Education

Bachelor's degree in Mechanical Engineering

Tools

AutoCAD

SolidWorks

Pro/ENGINEER

Job description

Company Overview:

Field is a family-owned global supplier of fasteners, "C" commodities, inventory management services, and technical support. We currently have locations in Rockford, IL (headquarters), Texas, South Carolina, Ohio, Oregon, Mexico, and Taiwan. For over 30 years, Field has grown an average of 19% annually because of its dedication to lowering our customers overall cost and improving quality through a technical approach to fasteners. By joining Field, you will experience an exceptional culture built on Integrity, Commitment, Teamwork, Innovation, Flexibility, and Fun!

Company Overview:

Field is a family-owned global supplier of fasteners, "C" commodities, inventory management services, and technical support. We currently have locations in Rockford, IL (headquarters), Texas, South Carolina, Ohio, Oregon, Mexico, and Taiwan. For over 30 years, Field has grown an average of 19% annually because of its dedication to lowering our customers overall cost and improving quality through a technical approach to fasteners. By joining Field, you will experience an exceptional culture built on Integrity, Commitment, Teamwork, Innovation, Flexibility, and Fun!

Field was recognized by INC. magazine as one of the fastest growing privately owned companies in the USA. Field has been recognized nationally by Great Places to Work as one of the Best Small Companies in America, ranking #8 nationally among small companies and #5 nationally among manufacturing/production companies. For several years, Field has been recognized locally by the Rockford Register Star as one of the top Employers in the area.

At Field, having a great culture is more than a priority - it's everything.

For more information about our culture and company, please watch this Culture Video.

All full-time positions at Field are eligible for benefits including Medical, Dental, Vision, Life Insurance, 401(k), Life Coaching, paid Vacation, paid Holidays, paid Volunteer Time, quarterly Bonuses, and more!

Visit our Careers page for a complete list of benefit offerings.

Position Summary:

We are seeking an experienced, results-driven, and independent thinking Team Member to work full-time on our Technical Team. This position will work directly with multiple functional areas including quality, sourcing, account management, operations, and engineering providing product and application knowledge troubleshooting, testing, presentations, and other technical contributions. The qualified candidate has a strong mechanical engineering background coupled with a practical mechanical aptitude; is accustomed to working in a team environment; and is willing to embrace Field's approach to providing technical support and solutions to our operations and our customers. Knowledge of fasteners, fastener manufacturing, and fastening applications is necessary.

This position reports to: John Derry

This position has direct reports: No

Location: Machesney Park, IL, Florence, SC, Columbus, OH, Tyler, TX, Salem, OR

FLSA Hourly/Salary: Starting Salary range $60,000-$70,000

Essential Functions:

• Commit to FIELD's Mission Statement, Core Values, and Fieldamentals
• Analyze problems, develop, and present alternative solutions and influence eventual outcomes
• Provide technical guidance and direct support to internal customers regarding implementations and part creations, sourcing decisions, non-conformance troubleshooting and testing, specifications interpretation, and internal technical training
• Provide technical support to internal production operations, such as kitting and assembly, as needed
• Assist with technical guidance to external customers regarding cost savings recommendations, redesigns of product/assemblies, quality-related information, and mechanical expertise as needed
• Use testing and machining equipment as needed to resolve problems and/or provide technical solutions
• Demonstrate a willingness and ability to engage in ongoing formal training on fasteners and fastening to achieve desired results
• Lead Field's internal technical training
• Maintain effective communication with internal and external customers and suppliers and provide engineering information by answering questions and requests.
• Work in a fast-paced, team-based environment
• Utilize strong time management, analytical, and leadership skills with a commitment to being detail oriented
• Be highly motivated, well organized, and results driven while working with limited direct supervision
• Make effective presentations in order to communicate capabilities and results
• Take on additional responsibilities and demonstrate flexibility in both work schedule and work environment based on business needs
• Travel to support business activities up to 25% which may include some overnight travel

Education, Skills and Experience Required:

• Minimum 3 years of experience in an technical role
• Understanding of mechanical engineering principles
• Mechanical aptitude, mechanical hands-on/roll-up your sleeves/get dirty desire and experience
• Customer interaction including presentations

Additional Skills Preferred:

• Hands-on mechanical engineering experience in a manufacturing setting or a Bachelor’s degree in Mechanical Engineering with relevant experience
• Working knowledge of fasteners is required
• Manage proficiently Microsoft Word, Excel, PowerPoint, and Outlook; prior experience with CAD programs; Auto CAD, Solid Works, or Pro/ENGINEER
• Prior Leadership/Supervisory experience is beneficial

Field provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please view our Texting privacy policy here : https://1976772.fs1.hubspotusercontent-na1.net/hubfs/1976772/Privacy%20Policy%20%20Employ%20-%20Texting%20Field%20Fastener.pdf

and our Terms of Service agreement here. https://1976772.fs1.hubspotusercontent-na1.net/hubfs/1976772/TOS-%20Employ%20-%20Field%20Fastener.pdf

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.