Internal Service Advisor - Mercedes-Benz

Rallye Motor Company; New York (NY); Presencial; USD 50.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage

Dental coverage

Vision coverage

401K plan

Paid time off

Paid holidays

Life insurance

Descripción de la vacante

Rallye Motor Company in Long Island seeks an Internal Service Advisor for Rallye Mercedes-Benz to enhance our luxury service experience. You will generate and manage repair orders, coordinate PDIs and recalls, and ensure accurate delivery readiness with our technicians and parts team.

The role emphasizes outstanding customer service, clear communication, and meticulous documentation to uphold MB factory guidelines and warranty requirements.

Formación

• Excellent customer service skills.
• Outstanding verbal and written communication abilities.
• Strong organizational skills and attention to detail.

Responsabilidades

• Generate and manage internal repair orders (ROs) for all MB vehicles.
• Ensure PDIs, manufacturer-required services, and recalls are completed on schedule.
• Coordinate with sales to meet delivery timelines for sold vehicles.
• Communicate with technicians and parts to ensure timely service completion.
• Verify all vehicle systems and accessories function correctly before delivery.
• Maintain documentation for MB factory guidelines and warranty requirements.
• Schedule vehicle transport for detail and installation vendors.
• Conduct final quality control checks prior to delivery.
• Support inventory with lot management for Used/CPO units.

Conocimientos

Customer service

Communication

Organization

CDK knowledge

Herramientas

CDK computer system

Descripción del empleo

The Rallye Motor Company, Long Island's premier luxury automotive group, has an opportunity for an Internal Service Advisor with Rallye Mercedes-Benz! The ideal candidate is looking for a long-term position with an outstanding team, who is able to influence the volume of the service business and plays a key role in ensuring a seamless and personalized automotive experience. Must be an energetic, reliable, and motivated individual willing to become a part of one of the most prestigious Mercedes-Benz dealerships on Long Island.

Responsibilities for this position include:

• Generate and manage internal repair orders (ROs) for all incoming MB vehicles.
• Ensure all MB pre-delivery inspections (PDIs), manufacturer-required services, and recalls are completed accurately and on schedule.
• Coordinate with the sales team to meet expected delivery timelines for sold vehicles.
• Communicate with technicians and the parts department to ensure parts availability and timely completion of service tasks.
• Verify that all vehicle systems, software, and accessories are functioning correctly before delivery.
• Maintain detailed documentation and records for compliance with MB factory guidelines and warranty requirements.
• Schedule vehicle transport to detail and accessory installation vendors, if needed.
• Conduct final quality control checks on vehicles prior to delivery.
• Support the inventory team with lot management by ensuring Used/CPO units are properly fueled, cleaned, and moved to the front line / showroom / loaner service.

The Rallye Motor Company is committed to attracting and retaining a talented and diverse workforce that supports our culture of customer service and automotive excellence. We strive to provide the Rallye team members with a variety of career opportunities that promote personal growth & learning, work-life balance, and equality. Our superior benefits, focus on employee growth and development along with the high earning potential are just a few reasons you will want to consider joining Rallye!

PAY RANGE: $50,000 - $75,000 (Salary + Commission)

• German Car Brand/Mercedes-Benz Service Advisor Experience Preferred.
• Valid Driver's License.
• Excellent customer service skills.
• Working knowledge or trainable in automotive retail center computer systems (CDK computer system preferred).
• Excellent verbal/written communication and organization skills.
• Outgoing and patient personality with outstanding customer relations ability.
• Professional personal appearance.

• Competitive pay plan!

• Great benefits package including medical, dental and vision coverage for employee & family!

• Company paid life insurance and optional additional coverage.

• Voluntary short term and long term disability available.

• Additional voluntary benefits including Aflac and LegalShield!

• Paid time off!

• Paid holidays!

• 401K plan.

• Employee Assistance Program.