Internal Sales Representative

Paycom; Dallas (TX); On-site; USD 48,000 - 65,000; Full time

Job summary

Paycom is seeking an in-house Sales Representative to be a primary point of contact for prospective homebuyers in Dallas, TX. The role blends customer service with sales, handling inbound inquiries, qualifying prospects, and guiding early steps of the home-buying process.

Use consultative selling with CRM and fintech tools to educate buyers on communities, pricing, incentives, and financing options. Drive appointments, applications, and contracts while maintaining strong follow-up and lead

Qualifications

• Demonstrated sales experience with a track record of meeting goals.
• Excellent verbal and written communication skills.
• Strong telephone sales and customer engagement abilities.
• Ability to identify customer needs and buying signals.

Responsibilities

• Serve as a primary contact for prospective homebuyers via inbound calls and inquiries.
• Educate buyers about homes, communities, pricing, incentives, and the home-buying process.
• Identify qualified prospects and buying signals; move conversations toward next steps.
• Ask for appointments, applications, reservations, or sales when appropriate.
• Follow up consistently with prospects not yet ready to purchase.
• Maintain and transfer leads through the CRM to the field sales team when needed.

Skills

Sales experience

Verbal communication

CRM

Lead management

Questioning skills

Closing techniques

Multi-tasking

Organizational skills

Fintech platforms

Tools

CRM software

Lead-management tools

Fintech platforms

Job description

Position SummaryWe are seeking a highly motivated In-House Sales Representative to serve as a primary point of contact for prospective homebuyers. This role combines customer service with a strong emphasis on sales conversion and revenue generation.The ideal candidate is a confident communicator who enjoys talking with customers, understands how to identify buying signals, and is comfortable asking for the sale. This person will handle inbound calls and inquiries, qualify prospects, educate customers about our homes and communities, and guide them through the early stages of the home-buying process.This is not simply a customer service or appointment-setting position. We are looking for someone with a genuine sales mentality who can turn conversations into opportunities and opportunities into sales.Key ResponsibilitiesInbound SalesServe as a primary point of contact for prospective homebuyers through inbound phone calls, online inquiries, and other lead channels.Respond quickly and professionally to new leads and customer inquiries.Engage prospects in meaningful conversations to understand their needs, preferences, timing, and purchasing goals.Educate prospective buyers about available homes, communities, features, pricing, incentives, and the overall home-buying process.Identify qualified prospects and buying signals.Confidently transition conversations toward the next step in the sales process.Ask for the appointment, application, reservation, or sale when appropriate.Follow up consistently with prospects who are not yet ready to purchase.Maintain ownership of assigned leads until they are appropriately transitioned to the field sales team or other internal partner.Sales ConversionDevelop rapport and establish trust with prospective homebuyers.Use consultative selling techniques to understand customer needs and match them with appropriate products and communities.Identify objections, concerns, and barriers to purchase and respond effectively.Communicate value rather than simply providing information.Create urgency appropriately without compromising the customer experience.Move prospects through the sales funnel from initial inquiry to appointment, application, contract, or other defined sales milestone.Recognize when a prospect is ready to buy and confidently ask for the business.Meet or exceed established sales and conversion goals.Lead ManagementManage leads and follow-up activities through the company's CRM and sales technology.Maintain accurate customer records and document interactions.Follow established lead-response and follow-up standards.Prioritize leads based on customer engagement, buying intent, and sales opportunity.Coordinate effectively with field sales representatives to ensure a seamless handoff.Ensure no qualified opportunity is lost due to lack of follow-up or communication.Customer ExperienceProvide a professional, knowledgeable, and highly responsive experience for prospective buyers.Build confidence in the company, its homes, communities, and technology-enabled buying experience.Clearly communicate next steps and set appropriate customer expectations.Work collaboratively with sales, operations, financing, and other internal teams to address customer needs.Represent the company professionally in every customer interaction.Technology & FintechUtilize CRM, communication, lead-management, and sales technology throughout the customer journey.Become proficient in the company's fintech platform and explain relevant features and incentives to prospective customers.Help customers navigate digital tools and financing-related processes as appropriate to the role.Provide feedback regarding customer questions, objections, and technology experiences to help improve the overall sales process.Key Performance IndicatorsSuccess in this position may be measured by:Lead response timeNumber of qualified prospects engagedContact rateAppointment-setting rateAppointment show rateLead-to-sale conversionRevenue generatedSales opportunities advancedFollow-up completionCRM accuracy and utilizationCustomer satisfactionIndividual sales performance against established goalsRequired QualificationsDemonstrated sales experience with a history of meeting or exceeding sales goals.Excellent verbal and written communication skills.Strong telephone sales and customer engagement skills.Ability to build rapport quickly with customers.Strong listening and questioning skills.Ability to identify customer needs and buying signals.Comfortable asking for the sale or next commitment.Strong follow-up and organizational skills.Ability to manage multiple leads and conversations simultaneously.Comfortable learning and using CRM and technology platforms.Professional, positive, and customer-focused demeanor.Preferred QualificationsExperience in residential real estate or new home sales.Experience in inside sales, call center sales, or online sales.Experience selling high-value consumer products.Experience with mortgage, lending, financial services, or fintech.Experience working with CRM and lead-management platforms.Experience in a high-volume, metrics-driven sales environment.Ideal CandidateThe ideal candidate is comfortable answering the phone, but their goal isn't simply to answer questions. They know how to turn a conversation into a sales opportunity.The successful candidate will be:Confident — comfortable leading a sales conversation and asking for the business.Persuasive — able to communicate value and overcome objections.Responsive — understands that speed-to-lead can directly impact sales results.Curious — asks the right questions to understand what the customer actually needs.Competitive — motivated by measurable goals and performance.Organized — capable of managing a high volume of leads and follow-up.Technologically capable — comfortable working with CRM, digital sales tools, and emerging fintech technology.Customer-focused — understands that a strong sales experience starts with earning the customer's trust.