Inside Loan Officer

CCM CrossCountry Mortgage, LLC; United States; Remote; USD 75,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Short-term disability

Employee assistance program

Wellness program

Job summary

CrossCountry Mortgage, LLC is seeking an Inside Loan Officer to guide borrowers through the origination process from inquiry to closing. You’ll manage inbound leads, assess financing needs, present mortgage solutions, and grow an active loan pipeline.

This role requires 5+ years in mortgage, current SAFE Act MLO licensure in designated states, and strong sales, negotiation, and communication skills. You will work with the Operations Team to ensure compliant, customer‑focused service.

Qualifications

• 5+ years of experience in the mortgage industry.
• Current SAFE Act mortgage loan originator licensure in designated states.
• Experience evaluating borrower financial information and loan documentation.
• Experience converting inbound leads into mortgage opportunities.
• Knowledge of retail mortgage products and underwriting guidelines.
• Excellent sales, negotiation, and customer service skills.
• Strong communication and collaboration abilities.

Responsibilities

• Manage inbound customer leads and system-assigned referrals with professional service.
• Engage with prospective borrowers, assess financing needs, and present solutions.
• Conduct compliant mortgage conversations throughout the origination process.
• Analyze products, rates, and programs to identify suitable financing options.
• Guide customers through the application process and document review.
• Maintain outreach and follow-up to support loan production goals.
• Grow and manage an active loan pipeline toward closing.
• Utilize origination systems and CRM to manage interactions and pipeline.

Skills

5+ years mortgage experience

MLO licensure (SAFE Act)

Inbound lead conversion

Sales and negotiation

Customer service skills

Communication & collaboration

Phone-based sales conversations

Tools

Mortgage origination systems

CRM platforms

Job description

CrossCountry Mortgage (CCM)is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company‑provided short-term disability, an employee assistance program, and a wellness program.

Position Overview

The Inside Loan Officer is responsible for managing inbound customer inquiries and system‑assigned leads, guiding prospective borrowers through the mortgage origination process from initial contact through closing. This role assesses customer financing needs, presents appropriate mortgage solutions, and delivers professional, compliant service throughout the customer experience. The Inside Loan Officer develops and maintains a pipeline of loan opportunities through lead conversion, customer follow‑up, and ongoing relationship management to support production goals.

Job Responsibilities

• Manage and respond to company provided inbound customer leads received through phone inquiries and system-assigned referrals, providing timely and professional service.
• Engage with prospective customers by building rapport, assessing financing needs, and presenting appropriate mortgage solutions.
• Conduct clear, compliant, and effective mortgage-related conversations with prospective borrowers throughout the loan origination process.
• Analyze mortgage products, rates, and program options to identify appropriate financing solutions for borrowers.
• Guide customers through the mortgage application process, including collecting information, reviewing documentation requirements, and setting expectations.
• Execute consistent outreach, follow‑up, and customer engagement activities to support lead conversion and loan production goals with the assistance of the Operations Team.
• Maintain and grow an active loan pipeline by following up with leads, coordinating next steps, and advancing loan applications toward closing.
• Utilize mortgage origination systems, CRM platforms, and other business applications to manage customer interactions and pipeline activity.
• Develop and maintain knowledge of mortgage products, programs, guidelines, and market trends.
• Maintain compliance with all applicable federal, state, CCM, and regulatory requirements.

Qualifications and Skills

• 5+ years of experience in the mortgage industry.
• Current SAFE Act mortgage loan originator licensure, or eligibility to obtain and maintain licensure, in designated states, including NY, NJ, FL, NC, SC, GA, TX, AZ, CA, PA, MA, VA, CT, TN, IL, and OH.
• Experience evaluating borrower financial information, including income, assets, credit, and related loan documentation.
• Experience converting inbound leads and customer inquiries into mortgage application opportunities, preferred.
• Knowledge of retail mortgage products, underwriting guidelines, policies, procedures, documentation, and systems.
• Excellent sales, negotiation, and customer service skills.
• Excellent communication and collaboration skills.
• Skilled in initiating and leading phone‑based sales conversations with prospective clients.

Benefits

• medical
• dental
• vision
• 401K
• company‑provided short‑term disability
• employee assistance program
• wellness program

CrossCountry Mortgage, LLC supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self‑expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.

Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Thanks for your interest in working on our team! Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.